Cancelled subscription

Forum|Forum|1 year ago
April 16, 2024
3 replies
348 views

I got a message "As I can check you were subscribed for the Creative Cloud All Apps 100GB, the subscription got canceled as your account is linked to fraudulent activity." I'm surprised cause I bought this subscription from Adobe website. Adobe support told me that I have to wait 5-7 bussiness days for they respond and thats all. They cancelled my subscription but i didnt do anything.

Windows

This topic has been closed for replies.

Abambo

Community Expert

Go to https://account.adobe.com/plans to check the status of your plans.

Contact Adobe customer service, if you need additional assistance. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

J

Justyna36511859lvyk

Participating Frequently

@kglad Hello, this is the same case of subscription cancelled due to fraudulent activity. And the person is from Poland (like me)

kglad

Community Expert

@Justyna36511859lvyk

it seems most of you purchased a coupon or redemption code from an unauthorized vendor. if that's what occured to you, contact the vendor and ask for a refund. if denied, contact your credit card issuer and dispute the charges.

in the meantime, you can start another subscription with a new adobe id/email address.