I have an issue installing Photoshop CS3 as follow:
I have removed all Photoshop CS3 Beta manually (Use control panel, deleted files and registries) as instructed in this web and get rid of all thing involved Adobe out of my computer.
When I clicked Setup.exe, a setup windows with progressive bar (See in http://www.thetaforce.com/image/cs3installer.jpg ) appeared shortly and then disappear!
Then nothing is happenned further. No error message. It just disappeared. I wait for an hour but nothing happened.
I tried to run Windows in clean mode (msconfig -> disable unneccessary services) and also disable Antivirus and Firewall etc. But this problem persists.
I'm running Windows Vista Home Premium (32Bit) and have Intel Centrino Duo 2.0GHz with 1.5GB of Ram (DDR2) and 100GB HDD. Graphic shared Intel 945GM Express Chipset.
Boy, these threads sound like my day yesterday trying to get CS3 extended installed on my laptop. The installation on my desktop went without a hitch. I got the same install window that would close after it got through doing whatever it was doing. I spent half the day yesterday talking to 3 different techs at Adobe and still no luck. The last tech told me that he thought it was a conflict with the OS (Winxp Home) but I just didn't have the patience by that time to wipe out my hard disk to get a program to install. I tried everything that the techs told me. My computer was a mess. Finally, before I went to bed, I hooked my desktop and laptop together with a laplink USB cable and ran PCmover to copy my entire desktop hard drive over to the laptop. It took all night to move all over but this morning I had a working CS3. All I had to do was re-activate it and that went quickly. Finally, I had to remove all of the stuff from my desktop that I didn't want on my laptop. That is my story. (whew)
Hello, i had the same problem of the installer suddenly disappearing, all i can say is that after days of trying everything (except formatting)somehow i was able to install.
Things i've been doing before it miraculously didn't vanished were: using mirc, msn, firefox with lots of tabs, using windows installer cleanup and removing adobe setup, trying to open setup.exe with poweriso 3.7 (i know i was frustrated), then i doubleclick setup.exe and it didn't disappeared.
I know im not of much help, but i want to tell you that there is hope to that issue.
A continuation to my story. After my last report, CS3 stopped working. I spent a couple of days talking to Adobe tech support but we just couldn't get the new CS3 installed. All sorts of other things happened during the fix up: lost my audio, lost my wireless connectivity, lost my Wacom tablet function. I finally had to do a repair reinstall Windows XP, reinstall all security updates and then try the setup once again. There were many steps that we went through (I can't remember them all) before we finally got the installer to run. Once the installer started, it took maybe 40 minutes for the program to install. The progress bar just seemed not to move. I just went away and let it go. Finally, installation finished and now the program works as it should. I had to have some help to get the audio back and I found out how to re-connect and the tablet works again. (whew). I would say that it takes a lot of perseverance. The Adobe techs were great in trying to get things to work but my listening ear is a bit sore. I hope you can get yours to work.
I found the problem you are all having installing CS3 in Vista.
If you need any more help contact me via my web site where I'm more than happy to help you. contact me -> http://www.htmlblock.co.uk
Manually register the jscript.dll file.
On Windows Vista32:
1. Choose Start > All Programs > Accessories.
2. Right-click the Command icon, choose Run As Administrator, and authenticate.
3. Navigate to Windows\System32.
4. At the prompt, type regsvr32 jscript.dll and press Enter.
5. When a dialog box with the message "DllRegisterServer in jscript.dll succeeded" appears, click OK.
On Windows Vista64:
1. Choose Start > All Programs > Accessories.
2. Right-click the Command icon, choose Run As Administrator, and authenticate.
3. Navigate to Windows\SysWow64.
4. At the prompt, type regsvr32 jscript.dll and press Enter.
5. When a dialog box with the message "DllRegisterServer in jscript.dll succeeded" appears, click OK.
I found the solution to the problem after looking though log files and I found an error with the code 2739. So no cleanup or all that rubbish, just follow steps above and CS3 will install as well as CS2 did!
I have been at this for 10 days now and getting fustrated.
Trying every solution possible and re-installing xp pro. Every time the install quietly exists, The log the installation leaves quits at the same place. When it tries to look at the installed MSI applications, Instead of listing all the existing installs on your machine, it just quits. The event viewer tells me every time that the adobe installer has completed successfully. HA !
Why dod ADOBE change their installer from the Beta, it worked flawlessly for me and still does.
Contrary to some of you, my adobe support techs are of no use, and generally get told by supervisors I suppose to have me format C:
UNACCEPTABLE. All other Adobe products install no problem including Acrob 8 just purchased.
I would be curious is your install logs PF\Common files\Adobe Installers stop at the same point as mine last line being "MSI Installed Products" (should be listing all programs..) I dont know why Adobe wants to find out what programs I am running....I guess they never use this log and have never asked me about its content.
Good luck to all with the same problem
I don't use XP so I can't tell you about XP issues all I can suggest is after a failed install, start -> run -> %temp% then look in the log files and check for any error code, google it, or search adobe for answer. A answer will be out their for XP. For Vista users check my other post two above!
did all the things I have read about on the 'net:-
Deactivate CS3 beta
Uninstall ALL Adobe products in the end
Ran cleanscript more than once
Uninstalled Bonjour
Removed Firefox
Allowed the setup.exe through the DEP
Copied the DVD contents onto the C:\ drive to run from there
etc. etc.
But to no avail. Installer flashed up the progress bar pane, then just disappeared
Today I decided to roll back to my backup image, so after changing the startup sequence in the BIOS to 'see' the DVD first, I started up Vista with the DVD. As I was unsure about proceeding, I quit the installation process before doing anything, starting Windows normally. Almost a reflexisive action I tried the CS3 install and - voila! off it went.
If this helps somebody then I would be extra happy (although tired and frustrated that Adobe doesn't seem to have dealt with this problem).
I started up Vista with the DVD and I choose repair current OS.
Then I quit the installation process before doing anything - still installer disappeares.
:(
'Your' solution to error code 2739 is already in the knowledge base, and has been mentioned here a few times already.
Bert,
About the log quitting when looking at the MSI applications, you might want to try Microsoft Installer cleanup utility: http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
I've spent countless days screwing around trying to get CS3 to install. I've spent 2 hours on the phone with Adobe Support trying all sorts of nerdy computer things I barely understood.
The Adobe Tech Support guy even concluded that I had a "bad install disk" and Customer Service sent me a new one!
And each time, I'd pop in the disk, click the Install PS3, watch the initialization progress bar window do its thing and then....nothing.
Now along comes Equipo with an absurdly simple suggestion and...
IT WORKS!
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9:08pm Apr 27, 07 PST (#36 of 36)
Hello to all
First of all excuse my english. Perhaps this fix will works for somebody
- Go to Control Panel --- Internet Properties --- Programs tab, and make Internet Explorer your default browser. That´s all.
Saludos
Equipo Monigote.
---------------------------------------------
I made IE my default browser, and the installation went perfectly.
Why does it work? No idea. I leave it to the computer whizzes out there to figure that out.
Okay, disclaimer time: this solution worked on a PS3 upgrade from CS(1), no beta version installed, on a PC running XP sp2.
Thanks again, Equipo, and Good Luck, y'all. I hope this KISS solution works for the rest of those frustrated folks out there.
Gee I wish it were that simple. I have been at this for 12 days now and NADA..I have tried everything, reinstall XP pro. Adobe's solution. Format C: and just run PSCS3.
This is a joke. Either they pump out a new installer (same as Beta) and I will try again or in two weeks its refund time.
Why have they changed the installer from Beta ? certainly no improvement. I can still intall Beta 3 no problem, runs fine. I dont think their clean script is all that encompassing. It still leaves some registry traces behind.
They should follow the simple rule of "if it works, don't fix it" as far as the installer goes.
I hope that Equipo's suggestion works for those having problems, but I can tell you that IE is not my default browser. I use Firefox, and had no problems with the install.
So far and hours later I have tried all suggestions without a good install. Symptoms are after 20 plus minutes of install time I get a screen that says: Successfully installed 1 component (shared components), errors: 2 components 'X' Adobe Photoshop CS3 (component install failed), 'X' Shared Components (component install failed)....
Adobe Bridge CS3 executes from the folder C:\program files\Adobe\Adobe Bridge CS3 as does Adobe Stock Photos. There is no folder for Adobe Photoshop CS3.....
Background: Win XP Prof SP2 with latest upgrades, set IE as default, have Adobe CS3 upgrade with already installed: Adobe CS2, Adobe Elements 4, Photoshop Album, Adobe Reader 8.0
I do not want to reformat and reinstall Win XP Prof and all my other programs -- we are talking days.
Nor should you have to Ken. Im sorry but to charge people over 500$ for a program.. ONE PROGRAM.. then tell them in order to use that program they have to completely wipe out their system, which most people dont know how to do so they would have to hire a tech to do that. More money out of thier pocket. When people start demanding refunds, contacting credit card companies and the sales decline because of all the problems, it will get figured out. Give it a few weeks. Thats what Im doing.
To add to the confusion: I have two computers, both set up with XP and CS2. My newer computer with more programs will not install the CS3 upgrade. Same problem as many of you have talked about. My older one, with fewer programs installs theCS3 upgrade perfectly. My son the computer genious can't figure it out at all. We tried almost everything listed here. Uninstalled the virus protection and firewall, uninstalled IE 7, cleaned the registry after the first attempt failed. Prayed to the computer god in the sky, no luck. guess I'll call Adobe again Monday and try a different tech then the one that suggested I need to re-install my operating system.
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