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Atharia88
Inspiring
June 4, 2025
Answered

Cannot open any file even after reinstalling

  • June 4, 2025
  • 1 reply
  • 1437 views

My Photoshop (both Beta and normal) stopped working suddenly. They cannot open any single file and i tried so far:
- updating all drivers (yeah, graphic card included)

- reinstalled all the apps

- used the "AdobeCreativeCloudCleanerTool" to clean literally everything

 

In between all of these i restarted my pc after each operation. The program itself will start but it will remain stuck when trying to open even the smallest jpeg. It cannot be closed unless you stop it from Task manager.

In terms of device....well, i have a little beast (i'll leave the dxdiag attached also).
Operating System: Windows 11 Pro 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: X870 AORUS ELITE WIFI7

Processor: AMD Ryzen 9 9950X 16-Core Processor (32 CPUs), ~4.3GHz
Memory: 65536MB RAM
Available OS Memory: 63092MB RAM
Card name: NVIDIA GeForce RTX 5080
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce RTX 5080

Correct answer Atharia88

Hi @Aleke ! I think I've found the problem! It's the camera raw. So when i open a regular jpg by draging and dropping it i can open it, right? However, opening a raw will require camera raw so there it will hang. 
Based on that i opened a jpg file, made a duplicate of the background and went to Filters - Camera raw. And there's the hang/crash (not an actual crash 'cause the app never closes with or without an error).


Hi @Aleke! I fixed it myself!!!!!!!!! Hoooray to me!

The fix is here:
Hold down the Ctrl key (command on Mac) and select Edit > Preferences > Camera Raw (Windows).
Click Yes in the dialog that asks "Delete the Camera Raw Preferences?"
Then click: Edit > Prefercences > Camera Raw > Performance and then press Purge Cache.

Now all my files open correctly. 

1 reply

A
Community Manager
AlekeCommunity Manager
Community Manager
June 4, 2025

Hi @Atharia88! Welcome to the community — we’re really glad to have you here!

Sorry to hear you're running into trouble with Photoshop. Just to help us get a better idea of what’s going on — did the issue start after a recent update or change to your system? And when the app stops responding, do you see any error messages?

Appreciate sharing your specs, could you also share your System Info as it's read by Photoshop, that would be super helpful! You can find it in Photoshop by going to Help > System Info. Just copy the details into a text file and attach it here, or feel free to share it via Google Drive, WeTransfer, or any file-sharing service you prefer.

Thanks so much! 
Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
A
Atharia88Author
Inspiring
June 5, 2025

Hi @Aleke,! Thanks for the fast reply. I updated all drivers and windows updates are the latest. I don't recall doing anything else since the previous day when it was working just fine. I'll upload the system info file as requested.
Considering any relevant details...i just go and either try to drag and drop my photo or have it opened by selecting the Open option (tried both ways same behaviour) -> i see the loading circles for a brief second and then the program just hangs there and i see no visual error but i cannot select any other option either (like click on File for example after some good 5 minutes of waiting where i hear a sound for clicking it similar to the error sound). In Task Manager the app keeps some of the memory occupied. 

A
Community Manager
AlekeCommunity Manager
Community Manager
June 5, 2025

Hi @Atharia88! Thanks so much for sharing your System Info

It looks like Photoshop is detecting two different graphics cards on your system — your NVIDIA GeForce RTX 5080 and the AMD Radeon Graphics. Photoshop can sometimes get a bit fussy when multiple GPUs are involved, especially if there are conflicting drivers or if it ends up using the less powerful one by default.

To help with this, here’s a guide with the best settings for systems with multiple graphics cards: https://adobe.ly/3ZgmRff

Let me know how it goes or if you need help adjusting the settings!

Cheers,
Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
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