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MariaKay
MariaKay
New Participant
August 16, 2015
Answered

Cannot open .ARW files?

  • August 16, 2015
  • 4 replies
  • 68225 views

I recently purchased photoshop CS6 for Mac. I am using a Sony A6000, which should be supported for RAW files (Cameras supported by Camera Raw). However, when I try to open the .ARW file I get a "Photoshop cannot open this file" window. I updated photoshop, but it made no difference.

Any ideas?

Thanks!

    This topic has been closed for replies.
    Correct answer Jeff Arola

    Yes, you can use the newest camera raw plugin for photoshop cs6 on Yosemite.

    You tried Help>Updates from within photoshop cs6 to get camera raw 9.1.1?

    If that doesn't work you can use this installer for the camera raw 9.1.1 plugin:

    https://helpx.adobe.com/x-productkb/multi/camera-raw-plug-in-installer.html

    4 replies

    josephlavine
    josephlavine
    Community Expert
    August 17, 2015

    I believe, and others can confirm, that you'll need at least Photoshop CS6 to run camera raw 8.4.  However, you can download the DNG converter to convert your RAW file.

    Adobe - Adobe Camera Raw and DNG Converter : For Macintosh

    josephlavine
    josephlavine
    Community Expert
    August 16, 2015
    Alpha a6000 (ILCE-6000)ARW8.4

    I pulled the above information from the link you provided.  The Sony a6000 requires at least the 8.4 Camera Raw plug-in.  Here's how you can determine which version you have.

      MariaKay
      MariaKayAuthor
      New Participant
      August 17, 2015

      Oh! Thanks, turns out I have 7.0...I'm using OSX Yosemite. Can I upgrade the plugin?

      Jeff Arola
      Jeff ArolaCorrect answer
      Community Expert
      August 17, 2015

      Yes, you can use the newest camera raw plugin for photoshop cs6 on Yosemite.

      You tried Help>Updates from within photoshop cs6 to get camera raw 9.1.1?

      If that doesn't work you can use this installer for the camera raw 9.1.1 plugin:

      https://helpx.adobe.com/x-productkb/multi/camera-raw-plug-in-installer.html

        Jeff Arola
        Jeff Arola
        Community Expert
        August 16, 2015

        Which version of mac os x are you using?

        If your using snow leopard mac os x 10.6.8, it only supports up to camera raw 8.3

        If you go to Photoshop>About Plug-in and click on the words Camera Raw, what version does it say?

        Norman Sanders
        Norman Sanders
        Brainiac
        August 16, 2015

        Is your ACR 8.4 or later?

        Until you can determine the source of the problem, I suggest you download and use from Adobe the free Adobe DNG converter.

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