Cannot open CR2 file [in CS6]

Forum|Forum|8 years ago
December 20, 2017
4 replies
18350 views

When trying to open CR2 file in Photoshop using bridge I get this message

I updated the whole suite including the camera raw

I updated the whole computer which is iMac

and still giving me the same error message.

Which says "Photoshop cannot open this file. If you are attempting to open a raw file from a digital camera, make sure you have the latest Camera Raw update installed via help> updates"

any ideas?

This topic has been closed for replies.

Correct answer gener7

First go to the Photoshop menu > About Plugins > Camera Raw The splash screen should be 9.1.1, the latest for CS6.

Next see if 9.1.1 supports your camera: Cameras supported by Camera Raw

If not, you will need the DNG Converter. Go here for the latest version: Adobe Digital Negative Converter with detailed instructions on how to set it up and use it.

gener7Correct answer

Community Expert

First go to the Photoshop menu > About Plugins > Camera Raw The splash screen should be 9.1.1, the latest for CS6.

Next see if 9.1.1 supports your camera: Cameras supported by Camera Raw

If not, you will need the DNG Converter. Go here for the latest version: Adobe Digital Negative Converter with detailed instructions on how to set it up and use it.

H

helenel35237483

New Participant

Hello - I have the same problem as the one above (original post). I have upgraded to 9.1.1, and my camera is Canon EOS 700D, which is supported by 9.1.1.

Can you please help ? I am stuck and have nowhere to find a proper answer. Tell me if there is any further detail needed to get it sorted.

Cheers.