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Participating Frequently
November 22, 2019
Answered

Cannot open Photoshop 2020 on macOS 10.15 Catalina

  • November 22, 2019
  • 12 replies
  • 67123 views

I am unable to open Photoshop 2020. I have tried using shift-option-command to no avail. Photoshop CC 2019 works fine.

iMac 2015

Catalina OS 10.15

 

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    This topic has been closed for replies.
    Correct answer Sahil.Chawla

    Hi there,

    That does not sound good, let's make it right.

     

    Could you please try the steps mentioned below?

     

    - Go to Finder > Applications > Photoshop 2020 (Right click on Photoshop) > Choose Show Package Content > macOS, and then try to launch Photoshop from there.

     

    If that does not help then please try uninstalling and reinstalling Photoshop 2020 and let us know if it helps?

     

    If all fails then update the macOS to 10.15.1

     

    Regards,
    Sahil

    12 replies

    Show previous replies
    lambiloon
    Community Expert
    lambiloonCommunity Expert
    Community Expert
    November 23, 2019

    Hi Catalina OS has some problem with PS 2020 yet and in notice of Adobe so wait for update and use CC 2019 to do your creativity..Regrds

    Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
      J
      jamesh94224124
      Participating Frequently
      January 7, 2020

      I had the same problem as above. macOS all up to date and PSCC2020 up to date.

      I cannot use PSCC2020 and get the below.

       

       

      I unistalled PSCC2020 and installed PSCC2019. It worked but I cannot save/export my work, specifically to web.

       

       

      I cannot use any PSCC!

       

      MacBook Pro (13-inch, 2017)

      2.3 GHz Dual-Core Intel Core i5

      macOS Catalina version 10.15.2 (19C57)

        Sahil.Chawla
        Adobe Employee
        Sahil.Chawla
        Adobe Employee
        January 20, 2020

        I had the same problem as above. macOS all up to date and PSCC 2020 up to date.I cannot use PSCC 2020, when i save file it was show 99% saving but, It take very long times! and sometimes it's crashes and stop. Despite the program showing that it still works normally But i can't do anything just But sitting and watching sometimes, I have to exit the program Because I really can't do anything and my work has to be done to send to the customers as well.


        Hi there,

        Sorry to hear about this, could you please try adding Photoshop to macOS's System Preferences > Security & Privacy Settings and let us know if it helps? Please check the steps here: https://helpx.adobe.com/photoshop/kb/photoshop-and-macosmojave.html#Penpressuredoesnotworkandbusycursordisplayswhilepainting

        Regards,
        Sahil

        Sahil.Chawla
        Adobe Employee
        Sahil.ChawlaCorrect answer
        Adobe Employee
        November 23, 2019

        Hi there,

        That does not sound good, let's make it right.

         

        Could you please try the steps mentioned below?

         

        - Go to Finder > Applications > Photoshop 2020 (Right click on Photoshop) > Choose Show Package Content > macOS, and then try to launch Photoshop from there.

         

        If that does not help then please try uninstalling and reinstalling Photoshop 2020 and let us know if it helps?

         

        If all fails then update the macOS to 10.15.1

         

        Regards,
        Sahil

        1
        1Mollybird
        Known Participant
        August 26, 2020

        None of the Adobe 2020 programs work on my 2019 Imac desktop computer running Catalina 10.15.1.

        It pisses me off to no end to have to keep paying for a cloud membership that does NOT serve me at all!

        I am seriously going to look into an alternative to Adobe if this is not fixed ASAP!

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