Cannot restore purchase

[Bela5FD2]

I renewed my Adobe Photoshop subscription on my ipad, and the settings stated that my upgrade was successfully purchased, but when i open the app, it keep on loading. Pls help i have work to finish

[Bela5FD2]

Hey charlie, 

im facing the same issue on my ipad, i just renewed my subscription and when i open the adobe photoshop it just keep loading. My upgrade was successful, as i can see from the settings. Can you please fix it? i have some work to finish

[Charlie.D]

Hi Bela

I moved your post from the Lightroom forums over to the correct forum for Photoshop for Mobile, to help you get attention from people who are more knowledgeable about your app than me. 

In Lightroom, a "duplicate purchase" error means the user already has another account that is subscribed.  The solution is to sign out, and then sign back in using the correct Adobe account.  

For the fastest help, please reach out to Adobe Support directly. Visit Welcome to Adobe Customer Care! Need help?, sign in, and then click the chat button at the bottom right

[Bela5FD2]

okay thanks for moving my post!

[kglad]

if your previous subscription expired, allow up to one business day for your renewal to be processed.  you can check your account to verify your subscription is what you expect and to verify your adobe id, Adobe Account

if your account shows your subscription is current, restart your computer and then try opening photoshop.

[Bela5FD2]

I already restarted my ipad few times, i clicked the "try again" but it's not working..

It looks like this everytime i open the app on my ipad

[kglad]

that's photoshop for mobile. 

uninstall the photoshop on your ipad>go to itunes and reinstall.

[Bela5FD2]

still not working so frustrating

[jane-e]

@Bela5FD2 

Open the App Store on your iPad to install PS again.

Did you purchase from Adobe or from Apple? If you purchased directly from Apple, please contact them for billing issues:

https://support.apple.com/billing

Jane

[M Shaw]

There have been reports of this happening if the credit card on file with Apple is expired. info about correcting that can be found here If your payment method is declined in the App Store or iTunes Store

[Bela5FD2]

okk thankyou!

[DaveJCummings]

did you subscribe via Adobe? or through the App store (I'm not even sure if that is possible) Have you tried signing out and signing back into the the Adobe app?

[Bela5FD2 · Accepted solution]

via adobe, it all fixed now, i updated my ipad to ios 14. I think thats the problem

[kglad]

good to hear.

[Mako37554514tg5w]

i have the same problem i purchase in my macbook pro and i want it to connect to my mobile since im paying it wont connect same email same apps store email and everything same but still it wont connect 

[Mako37554514tg5w]

i need some help too same issue. no restore purchase same id same apps store id and everything is the same but still it wont connect 

[Charlie.D]

Hello @Mako37554514tg5w 

I saw your new pribate message, but I will reply here.  I understand the Apple ID is the same on both your Mac and mobile device.  What matters is that you sign into Lightroom Mobile with the same email ID you used to sign in on Mac. And that may not be the same email as your Apple ID.  

Please go into your Mac LR app settings, and find your email ID.  Then sign into that same account on Mobile.  If you need more help, please contact Adobe Support.  I recommend the chat option at https://helpx.adobe.com/contact.html

[Mako37554514tg5w]

Now that my apple id and my mac LR and mobile LR have the same id now but still my LR mobile is not connected to my mac LR
Sent from my iPhone

[Charlie.D]

What matters here is not that your iTunes ID be the same on both devices, but rather that you sign into Lightrroom with the subscribed email address on both devices.  Restore Purchase on iOS will not help, because you did not subscribe on Mobile.  You need to sign into Lightroom Mobile with the same email address you see in your Lightroom Desktop app settings.  

Please contact Adobe Support at the link provided for help.  They may be able to help you identify the correct email address to sign into Lightroom (which is not the email ID you used to post for help here). 

[Charlie.D]

Hello @Mako37554514tg5w 

I see an expired Lightroom Mobile plan for the email address you used to post for help here.  If your Lightroom Desktop app is subscribed, you should sign into the Lightroom Mobile app using the same email address/account that is working on your computer.  I don't know what your subscribed account email ID is and help to figure that out, please contact Adobe Support -- Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.