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Doublejayz
Doublejayz
Known Participant
October 28, 2020
Answered

Cannot use Neural filters at all.

  • October 28, 2020
  • 3 replies
  • 14501 views

There is a little update for Photoshop today but everytime I open Neural filters, new window pops up and stays still for a seconds then crash report window comes up.

 

I read and answered this issue from here https://community.adobe.com/t5/photoshop/m-photoshop-22-0-crash-and-freeze-while-using-neural-filters/m-p/11526306#M476206 

All the solutions don't work for me.

 

Are there anything else I can do? 

This topic has been closed for replies.
Correct answer Mohit Goyal

Hi all,

 

We're happy to announce the release of Photoshop 22.1 which includes the fix for this issue.

Check out the list of all fixed issues here: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

Let us know if the update resolves the problem for those affected and share your feedback with us.

 

Thanks,

Mohit

3 replies

Mohit Goyal
Community Manager
Mohit GoyalCommunity ManagerCorrect answer
Community Manager
December 8, 2020

Hi all,

 

We're happy to announce the release of Photoshop 22.1 which includes the fix for this issue.

Check out the list of all fixed issues here: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

Let us know if the update resolves the problem for those affected and share your feedback with us.

 

Thanks,

Mohit

Doublejayz
DoublejayzAuthor
Known Participant
December 11, 2020

The update made me able to open Neural filters window now, I can use it, download beta filters.

But when I click apply the Neural filters window close and Photoshop freezes for a second then the crash report comes up, even I click cancel it ends up the same way

 

 

One strange thing whenever I click Neural filters, the warning box appears and I can't read ( or no text in it ) only cancel button to click.

 

    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    Community Manager
    October 29, 2020

    Hi Doublejayz, 

     

    Thanks for providing the screenshot -- Looking at this crash bucket, it seems to do with fonts. 

    See if doing any font troubleshooting helps resolve this crash and lets you use Neural Filters again - https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html#font-preview

     

    Let us know how that goes. 

    Regards,

    Pete

    Doublejayz
    DoublejayzAuthor
    Known Participant
    October 30, 2020

    I did all steps in font troubleshooting (Note that I can't delete all system font cache it said some were used by other apps).

     

    Sadly I still get the same crash report windows.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    October 28, 2020

    Dose your machine meet requirements and dose Photoshop see your GPU and its enabled in your Preferences Performance section?

    JJMack
    Doublejayz
    DoublejayzAuthor
    Known Participant
    October 28, 2020

    I think my PC is fine.

     

    i5-7500, 16gb of ram, gtx 1060 3gb, Photoshop run in NVMe SSD

     

    I did both setting to use GPU and not, still not working. I can use any filters and features except Neural filters.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    October 28, 2020

    Post your menu Help>System Info

    JJMack
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