Cant get Photoshop to open on Microsoft surface Pro Windows 10

New Here ,
Jul 17, 2021 Jul 17, 2021

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So I have just installed the program through the CC and have installed both Lightroom and Photoshop. Lightroom opens but Photoshop comes up with its missing a Opengl32.dll file so I have downloaded this but then comes up with another  error code....

 

Please help, I want to start using Photoshop ASAP..

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Adobe Community Professional ,
Jul 17, 2021 Jul 17, 2021

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Did you update all drivers on your new device?  That's the first thing I do with a new machine.  MS drivers are not always the most up to date ones.

 

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jul 18, 2021 Jul 18, 2021

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Yes, its all upto date now, turned out I needed to update it all and also had to use the previous version. I had some help with one of the Adobe members. 

All sorted out and working, Thank you

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New Here ,
Feb 24, 2022 Feb 24, 2022

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What did they do to help you fix it issue? Im having issues getting Photoshop to work for me on my surface X Pro.

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Adobe Community Professional ,
Feb 24, 2022 Feb 24, 2022

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Which version of Photoshop?

Which version of Windows 10?

 

Make sure your computer meets the minimum CPU, GPU, RAM and HD requirements. Most Creative Cloud apps work on:

  • Windows 10 versions 21H2, 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported;)
  • macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

The first time I launched Photoshop from Windows Start Menu, I had to right-click the icon and select More > Run As Adminisrator. 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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