Cant get Photoshop to open on Microsoft surface Pro Windows 10

Forum|Forum|4 years ago
July 17, 2021
1 reply
2148 views

So I have just installed the program through the CC and have installed both Lightroom and Photoshop. Lightroom opens but Photoshop comes up with its missing a Opengl32.dll file so I have downloaded this but then comes up with another error code....

Please help, I want to start using Photoshop ASAP..

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Nancy OShea

Community Expert

Did you update all drivers on your new device? That's the first thing I do with a new machine. MS drivers are not always the most up to date ones.

Nancy O'Shea— Product User & Community Expert

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defaultb59hsrhmz44oAuthor

Participant

Yes, its all upto date now, turned out I needed to update it all and also had to use the previous version. I had some help with one of the Adobe members.

All sorted out and working, Thank you

Nancy OShea

Community Expert

What did they do to help you fix it issue? Im having issues getting Photoshop to work for me on my surface X Pro.

Which version of Photoshop?

Which version of Windows 10?

Make sure your computer meets the minimum CPU, GPU, RAM and HD requirements. Most Creative Cloud apps work on:

Windows 10 versions 21H2, 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported;)
macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.16 or 10.15 (Catalina).

https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

The first time I launched Photoshop from Windows Start Menu, I had to right-click the icon and select More > Run As Adminisrator.

Nancy O'Shea— Product User & Community Expert

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