Cant open my photoshop document

Forum|Forum|6 years ago
October 19, 2019
2 replies
369 views

I have a document Ive been working on I been saving it as a Jpeg for me to post online and then I use the same jpeg document to save on to make changes and then its not saving the Jpeg I needed it kept the same jpeg file and I cant open my photoshop document, how do I unlock my photoshop document? This is the message error Ive been getting when Im trying to open

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T

Test Screen Name

Legend

Did you by any chance upgrade to Catalina just now?

J

jonathanr8117137Author

Participant

Two days ago

davescm

Community Expert

In that case are you sure it is a jpeg file?
See this :

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html

Dave

davescm

Community Expert

Hi

First, it is never a good idea to edit a file, save it as jpeg, open it redit it , save again as jpeg ...etc. The reason is that jpeg uses lossy compression and that degrades the image every time it is used. This is cumulative. So best practice is save a master as PSD or TIFF which can be reopened , edited and resaved as many times as you like. You then use File >Export to export a jpeg copy for web use.

Now your issue. It sounds like you have a corrupted file. Can you attach it, by going to your post and click "more" then "edit" and then using the attach files underneath the posting box. It may show us what is wrong.
Dave

J

jonathanr8117137Author

Participant

I thought it will be easier using only one save jpeg file and over save the same file, I had talk to other technecal support they say same they cant figure how to open the file.

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