Known Participant

Question

Cant open PSB because its not compatible with this version of Photoshop

Forum|Forum|1 year ago
October 24, 2024
5 replies
1918 views

Hi guys,

I saved PSB like 2 hours ago at work, tried to open it now at home and i got a message that its not compatible with this version of Photoshop (its the same version, same computer, same file location). This happened several times already and i have to say im starting to get fairly irritated and paranoid about reliability of this program.

Anyone has any ideas how to open the file? i have previous versions that work fine but it will set me back several hours of work, and as we all know the first good result can never be replicated the same. The PSB has around 8GB but i made sure it saved and i didnt fiddle around with anything while it was saving.

MacOS 14.5 M1 Max 64GB / Photoshop 25.12.0 20240903.r.806 055f5e9 arm64

so...this is why i pay $700 per year? But at least we can AI generate [cursing removed] flowers right?

macOS

J

Joe_Goldberg6988

Participant

Oh that's so frustrating!

Quick fixes you can try:

1. Make sure Photoshop build numbers match on both PCs.

2. Enable PSB (Large Document Format) in Preferences → File Handling.

3. Try File → Open As → Raw or File → Place Embedded to salvage.

4. Check for Previous Versions/AutoRecover.

5. Ensure plenty of scratch disk space (PSB = ~5× file size).

6. If moving via cloud/USB, zip the file first to avoid corruption.

marks2425733

Participant

I came here as I had this issue. I did manage to oen the file again (before I went to pl;ay on the motorway).

I was working on/saving a 2.4GB PSB direct to my Samsung T9 drive when this happened.

I purged all the Photoshop cache Edit > Purge > All

Disconnected the drive properly, and re connected it, re-opened the file.

Hope this works for someone else!

M

milani_2290

Participant

This is happening to me right now and I'm saving it on the cloud. I save it and then almost immediatly it does not open back up. Also the files I am able to open says I need to update the text layers and I do but then when I click on any of the text that that had issues, the program freezes and shuts down completely. Why is this happening and how can it be fixed?

D Fosse

Community Expert

Where was the file saved, internal drive or elsewhere?

This sounds like it may be a corrupt file. File corruption is always caused by hardware failure.

W

WestCoastVivi

Participating Frequently

External HD. The file opened just fine yesterday. Today it doesn't. No changes made.

G

GFKSAuthor

Known Participant

Saving directly to external storage has a high risk of file corruption and is officially warned against. Save locally, then copy over. External drives get kicked around a lot, and cables/connectors inevitably get worn. In addition, there's the additional layer of USB drivers and protocols.

https://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html

interesting how this never ever happens with .PSD format even if its huge and saving for a really long time

W

WestCoastVivi

Participating Frequently

The same thing happened to me, and I do not know how to fix it. Hours and hours of work down the drain... I'm pi....

larissak30344270

Participant

Same thing just happened to me - there goes two hours. Is there a solution?

W

WestCoastVivi

Participating Frequently

I'm sorry that happened to you as well. My file never opened again, and I had to re-edit the entire thing.

My biggest takeaway from it is: Don't edit files and then save them directly to an external hard drive. Instead, edit and save them to your desktop first, then move them to the external drive. (especially PSB files that are way bigger)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded