Participating Frequently

Question

CC2020 no longer has flame preview

When using the flame tool, I would normally get a preview of the flame in the window with the various adjustments.

Ever since the upgrade to CC2020, there is no longer a preview of flame in that window. If I open CC2019 it works as expected.

Mac OS Mojave 10.14.5/ Macbook pro

This topic has been closed for replies.

Participant

I have this same issue in 2021. Did you ever resolve it?

Participating Frequently

It was never resolved on my computer BUT it works on my husbands computer. We're assuming its the better graphics processor.

Legend

yes those settings are fine... the vram amount is a bit small but workable

if you press ok does it rendor the flame i.e, its only the preview that is blank?

yes = have you got some other port i.e, a custom plug going to a second screen

Participating Frequently

Yes, pressing OK renders the flame. Correct, it's only the preview that is blank.

Do not have a second screen. Nothing else going on that I know of. And, of course, using cc2019, it functions normally.

Going to try it on another Macbook to see if I can duplicate the issue.

Thanks for your replies.

Legend

please post these 3 screengrabs

Participating Frequently

resetting preferences didn't help.

Thanks Ussnorway.
Screen grabs appear to show the correct settings.

Community Expert

Try resetting your preferences. It won't work if your GPU isn't up to specs, which it doesn't seem like your issue.

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