could not complete the render video command because of a problem with adobe media encoder

Hi i have a question.

I make video with animation frame in photoshop cs6. when i export render video there was an alert box was become

"could not complete the render video command because of a problem with adobe media encoder".

how i fix that error. why that error was become.

i use photoshop cs6

my laptop have RAM 10GB, window 10 64bits.

how i fix it ?

This topic has been closed for replies.

Community Expert

from the menu bar: Help -> about media encoder

you can also check the creative cloud app

Inspiring

thank you for your patient.
Adobe Photoshop extended
Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

Community Expert

Which version of media encoder do you have?

Inspiring

i'm sorry i don't know about it. how to know media encoder version??

Sign up