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G
Grace27066095rsha
New Participant
November 10, 2022
Question

could not complete your request because of a program error

  • November 10, 2022
  • 2 replies
  • 287 views

Please help. I am trying to open images in Photoshop - sometimes it opens, and other times -especially with recently downloaded images - I get the error "could not complete your request because of a program error" with the options to click 'ok' or 'learn how to fix this'. I have done every single suggestion on the learn how to fix this page, and am still having issues. 

 

I'm on a Dell G3 3579 running Microsoft Windows 10 Home. Not sure what other system information you'd need, but any advice appreciated!

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2 replies

G
Grace27066095rshaAuthor
New Participant
November 12, 2022

Thank you for your response. Unfortunately these solutions did not work 😞  I feel like it has to do with the photos that have been recently downloaded. Photos that have been on my computer for years have opened just fine.

J
J453
Brainiac
November 10, 2022

First - Try restoring your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back

 

Next - Go to Preferences > Technology Previews... and enable "Older GPU mode (pre 2016)" - Restart Photoshop. Does the problem persist?

 

If the problem still persists - Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?

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