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johnw88396415
johnw88396415
Participant
October 6, 2021
Answered

Could not complete your request because Photoshop was unable to communicate with Creative Cloud

  • October 6, 2021
  • 7 replies
  • 105932 views

I Cannot open Photoshop by clicking on app or through Bridge or Lightroom.  The error message is as follows, "Could not complete your request because Photoshop was unable to communicate with Creative Cloud Desktop". Bridge and Lightroom are able to open.

Creative Cloud will not open either and I receive no error message, it just won't open.

    Correct answer johnw88396415

    I have just tried to reinstall Creative Cloud, it messaged that there was already a install running,closed that, restarted computer and on my desktop the new Creative Cloud had been installed. Then I was able to open Photoshop! Whew!  I guess it bypassed any thing running in the background during restart.  Don't know.

    7 replies

    P
    Peter Danko
    Participant
    April 12, 2025
    Take a look at the attached message. This tell you all you need to know. running MAC 15.3.2
    V
    vanhanh_nguyen1183
    Participant
    February 11, 2025

    khó hiểu quá 

     

    A
    Anonymous879282
    Participant
    January 16, 2022

    For some reason one I downloaded Abdobe Creative cloud and tried to open Photoshop it says "Could not complete your request because Photoshop was unable to communicate with creative cloud desktop." I don't have this problem with Adobe Premier Pro or any other abdobe product, just photoshop and I've tried restarting and uninstalling everything several times. Any tips?

      BOXX
      BOXX
      Known Participant
      January 28, 2022

      Same situation going on here!
      God, this is more stressful than anything!!

      BOXX
      BOXX
      Known Participant
      January 28, 2022

      BTW... I´m here seeking for answers after I´ve already used the adobe removal tool several times and reinstall everything too... And keep failing to start PS, only After Effects loads but with no dynamic link with ME!

      johnw88396415
      johnw88396415Author
      Participant
      October 6, 2021

      Thanks for being there!

      melissapiccone
      Community Expert
      melissapicconeCommunity Expert
      Community Expert
      October 6, 2021

      Glad it worked out for you. My Photoshop was giving me the spinning beach ball of death when I answered you. I had to reboot my Macbook pro to set it straight. Sometimes weirdness just happens. 

      Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist
      D
      djcentif
      Participant
      November 9, 2024

      I have a mac and cannot download the creative cloud app I keep receiving error messages cant download

       

      johnw88396415
      johnw88396415AuthorCorrect answer
      Participant
      October 6, 2021

      I have just tried to reinstall Creative Cloud, it messaged that there was already a install running,closed that, restarted computer and on my desktop the new Creative Cloud had been installed. Then I was able to open Photoshop! Whew!  I guess it bypassed any thing running in the background during restart.  Don't know.

        melissapiccone
        Community Expert
        melissapicconeCommunity Expert
        Community Expert
        October 6, 2021

        Start by reinstalling Creative Cloud. See if you can access your libraries in Bridge. 

        Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist
          W
          whodofknown
          Participant
          June 27, 2024

          june 2024- I got the same message. without having to un-install or re-install any softwares, I tried just simply restarting my computer that alone fixed the problem. It's clear that this is a bug that still exists so I hope that helps any future users. 

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