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Could not complete your request because the file-format module cannot parse the file

Forum|Forum|16 years ago
March 12, 2009
35 replies
284007 views

Hi there!

I use Photoshop CS4 now and I have a problem when I want to import (by dragging'n dropping, importing, open - I tried every way)a .png or i.e. also an .jpg:

when I worked a short time with PS (i.e. 10 minutes) and want to open a .png then, there comes the popup-window with:
"Could not complete your request because the file-format module cannot parse the file"

The funny thing is: my file is NOT broken!! Because if I then shutdown PS and open it again, there is no longer a problem to open the .png-file.... after a while of course it comes back...

So all solutions that I found on this problem were "the norton anti virus is also running"-solution: but I have no NAV running!!
And the files are NOT damaged!! Otherwise I couldn't have opened it after restarting PS.

I purged all files and I have enough cache!! So it doesn't seem to be a problem of my computerperformance.

Any idea???

Thanks a lot,
Nina

Problem or error

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M

mdrayerrn

Participating Frequently

I am a digital scrapbooker and had this issue with png files when i upgraded to CS4.... not with any of the other 6 i had used. I literally have hundreds of thousands of png files. After going through tons of listings on this problem i found the easiest solution that worked with a free download of a tiny simply program called Irfanview! Just download the program and open the file up in it and rename it.. just add a 1 or a to it. Then restart your photoshop and the file will open. 8o) Wheeeeewwwwww!!! NOW... Photoshop needs to fix this BUG!!!

Melody Drayer, RN

A

Austin38

New Participant

Melody,

I am also a digital scrapbooker and I am having a real hard time the PNG files as well. I have downloaded the program you referred to in your post. I opened a file renamed it and got the following message:

can't read file header. unknown file format. for unicode file names please activate the unicode plug in in properities-languages.

I did as it asked and it still did not work. I tried something that someone posted to my problem which was starting bridge, go to edit then preferences, and file type association. I changed it to have PS CS5 open these files but it didn't work.

Could you please help me if you have any other suggestions? My operating system is windows 7.

Noel Carboni

Brainiac

Austin, can you please be just a little more specific? Describe what you're trying to do first, then what's going wrong.

Frankly I can't quite discern what you're seeing when from what you've written. A step by step description would be good.

If I can try to do the same steps you're doing I can either confirm the problem or maybe discover what's going wrong for you.

I have not had to download any file to be able to use PNG format.

-Noel

M

Max Targanski

New Participant

Hi!

I solve this problem just changing the RGB color to CMYK color from the original archive.

E

englishmaniac

New Participant

I have to say that I think that this is a bug in Photoshop.

I have two gif files downloaded from the internet.They were fully visible on the website in question.

I can view and edit them on my windows machine (running XP SP3) using either paint or the windows image viewer programmes.

I cannot however open them in Photoshop CS4 installed on the windows machine - getting the error

'Could not complete your request because the file-format module cannot parse the file'

I copied the files across to my mac. I can open and view the files in preview, but in Photoshop CS5 I get the error above as well.

I also get the error with iphoto, so there is something dodgy about the gifs for sure..

I would be interested to see any fixes though.

Both the CS4 (windows) and CS5 (mac) are fresh installs, and are functioning perfectly.. I don't think trashing preference files etc etc is the answer personally. More likely it is a file which has been named incorrectly (maybe) with the wrong extension or something ?

Someone mentioned contacting adobe support. I can't seem to find a place to do this.. can someone point me in the right direction ?

Thanks

E

ericwestbrook

New Participant

Attention all! I fixed this problem on a Mac. I don't know if it's a root problem with photoshop, but I managed to fix my files. My fix is for Mac users, I hope it at least leads windows users in the right direction. Open the .png or whatever files with preview. Click File > Save As and choose to save as a photoshop file. Open the new file with photoshop and save with your intended format. Worked for all of my broken files.

I hope this helps at least one other person!

A

AbsurdWord

New Participant

I know exactly what you guys are talking about.... I use CS4 and find the only "solution" is to exit and restart....

I will also try out some of the above suggestions when the problem is occurring.

UPDATE:::::

Since this problem occurred a few minutes ago - tried to drag and drop a few different png with no success. Someone earlier mentioned renaming the file - so I tried it with a file which was named "hot_air_balloon_from_so_and_so_stock" (not the actual name, but similar) to simply "hob", to try out the possibility that "parsing" has something to do with being able to read the file name amongst other things. I might be celebrating a bit too prematurely here, but low and behold it opened without me having to restart Photoshop........ I'll try another similarly named file in a moment........

I think PS might find it hard to read pngs/gifs with long file names.

It's worth a try anyway , nothing to lose.....

A

Anonymous

I have just discovered the same problem since I moved to CS4 from CS2 (Mac OS 10.4.11). The solution I've found is to change the extension from .png to .psd . Works every time, not very elegant and I have no real idea what is going on, but then again I don't really care. It seems to work for me

A

Anonymous

Got this error message when opening a PNG in Photoshop CS4 on Leopard, even though it opened fine in Firefox and placed fine into InDesign. Eventually I noticed Firefox was showing that it was a BMP file (in the title bar) ... so I changed the extension to .bmp and voila! it opened in Photoshop. Just something else to try - open it in Firefox and see what kind of file Firefox thinks it is.

broomeGirl

Inspiring

Thanks for that .. will try it out

broomeGirl

Inspiring

C**p! Have just started getting this problem and googled it and came across this post. I am using mac osx 10.5.8 with creative suite4 and photoshop has just started with this problem. My problem relates to opening gif files. If anyone comes up with a working solution, please post. I just discovered I also have the same problem on my laptop (windows 7) which is brand new and did a quick test to see if it had the same problem there. Made a quick gif file, saved it and closed it and then tried to re-open it and voila same problem. I have written to adobe, so will keep this thread updated with their response. I referred them to this post. If anyone comes up with a working solution, please post. Thanks