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BrunoSouth
Known Participant
September 28, 2017
Answered

Could not complete your request because the file-format module cannot parse the file

  • September 28, 2017
  • 3 replies
  • 7276 views

I am trying to open PNG files that I am doing through my render software Keyshot. Photoshop is giving me the message:

Could not complete your request because the file-format module cannot parse the file

I am wondering why ? This are no corrupt files. These files come from the render software straight away.

Is there any possibility to solve this ?  I have the latest version of PS running o High Sierra OS.

Thanks

    This topic has been closed for replies.
    Correct answer Mohit Goyal

    Hi All,

    This issue should be fixed in the Photoshop CC 2018 (19.1.4) release which is now available. Checkout the list of fixed issues here: Fixed issues in Adobe Photoshop CC

    Please update Photoshop CC 2018 via the Creative Cloud desktop app and let us know if you continue to have any trouble.

    Update Creative Cloud apps

    Regards,

    Mohit

    3 replies

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity ManagerCorrect answer
    Community Manager
    May 15, 2018

    Hi All,

    This issue should be fixed in the Photoshop CC 2018 (19.1.4) release which is now available. Checkout the list of fixed issues here: Fixed issues in Adobe Photoshop CC

    Please update Photoshop CC 2018 via the Creative Cloud desktop app and let us know if you continue to have any trouble.

    Update Creative Cloud apps

    Regards,

    Mohit

    S
    stuka
    New Participant
    February 26, 2018

    I sometimes work with fairly high resolution PNGs, and use Photoshop Elements 11. I have discovered that this version, if not others, cannot even load images with a pixel dimension, x or y, of more than 30,000, and the error message gives not even the tiniest clue that this is the problem. So I load it into GIMP on my really old PC which now runs Linux, scale it down, save it, then go back to Photoshop and carry on.

    c.pfaffenbichler
    c.pfaffenbichler
    Adobe Expert
    February 26, 2018

    Please post Photoshop Elements related queries and comments over at

    http://forums.adobe.com/community/photoshop_elements

    Does Gimp not run on your current computer?

    S
    stuka
    New Participant
    February 26, 2018

    Are you rebuking me for posting what may be a Photoshop-wide problem, in

    the forum I had found Bruno_S's post, which came up when I had

    Google-searched for a solution to the same problem, once I had found a

    solution, just because I am using Elements? Are you sure that is

    appropriate?

    Yes, GIMP probably will run on my main Windows PC. I prefer to run

    programs which will run on Linux on an older machine. Please can you

    tell me why you ask?

    c.pfaffenbichler
    c.pfaffenbichler
    Adobe Expert
    September 28, 2017

    Can you open the images in Preview?

    What are the png settings you use in the render software?

    Why do you render png and not tif?

    Anyway: Some File formats might allow for some ambiguity which not all receiving applications may be able to handle, some applications may even be able to handle files that are actually not up to standard.

    B
    BrunoSouthAuthor
    Known Participant
    September 28, 2017

    I can open it in the preview.

    What do you mean with the PNG settings?

    I render PNG cause when you render from the 'preview' viewport in Keyshot you have two options: JPG and PNG.

    This did not happen before.

    I appreciate your answer.

    c.pfaffenbichler
    c.pfaffenbichler
    Adobe Expert
    September 28, 2017

    So you cannot chose any settings for png like bit depth?

    Does the software not offer the option to render tifs?

    When you save the png from Preview as png or psd can those files be opened in Photoshop?

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