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Ruben@brûlée
Ruben@brûlée
Participant
September 15, 2017
Answered

Could not complete your request because the file was not found.

  • September 15, 2017
  • 10 replies
  • 29142 views

I'm trying to open a PSD and get this message in Photoshop:

Could not complete your request because the file was not found.

The person who is sending it to me is using mac and latest version of PS, same as me.
He have sent it to others and it works.

Any idea?

    Correct answer Mohit Goyal

    Hi Kruben,

    Are you opening these PSDs file directly in Photoshop? If yes, then you may try and reset the Photoshop preferences back t default and check if that helps.

    Photoshop Preferences reset: Preferences in Photoshop 

    Regards,

    Mohit

    10 replies

    L
    LADALIDI
    Participating Frequently
    May 19, 2025

    unfortunately i can't open photoshop at all because of the warning

    T
    Tchapmi3022266663fq
    Participant
    June 1, 2023

    unfortunately mind is not still working. it's not opening the app at all. "could not complete your request because thé file could not be found"

    S
    Sky22454767thwj
    Participant
    December 31, 2021

    The whole preferences thing is a crap thing which the adobe guys keep telling... just open the program in administrator mode and it will open. Same thing with LIGHTROOM CC CLASSIC, PHOTOSHOP CC .... worked in my OS Windows 10

    D
    defaulttxaztlwbz6e9
    Participant
    October 20, 2020

    I tried this, but didn't work! Help please!!!

      T
      Tom.Agriesti
      Participant
      October 26, 2020

      I was having the same issue and tried the Preferences reset, etc. which did not work. However, I was just able to fix the issue. I noticed that Camera Raw had an updated (v. 13.0.1) so I ran the update and restarted Photoshop and can now open JPG files once again. I hope this is the fix for you as well.

        P
        PhilipTobias
        Known Participant
        October 26, 2020

        Yes, updating Camera Raw restored my Photoshop 2020's ability to open files without a "file not found" error. Thanks!

        D
        dizasteroid
        Participant
        February 9, 2018

        I have that problem 'Could not complete your request because the file was not found' while trying to open a jpeg in PS. It won't open a single jpeg. And resetting the preferences hasn't worked. Any ideas?

        laurab79270189
        laurab79270189
        Participating Frequently
        February 9, 2018

        I updated the Operating System on my Mac and my problem went away......was Yosemite now High Sierra

        laurab79270189
        laurab79270189
        Participating Frequently
        January 12, 2018

        same problem with Jpgs and Dngs after update in Pshop 2014 and 2017....am able to open Tiffs and Psds, tho.  I tried resetting Prefs, didn't work.  any solutions??  HELP!!!

        A
        AchilleAbboud
        Participant
        January 11, 2018

        Same problem here. Only after the last Update I started to have this issue.

        I tried all tricks I could find. Reseting the preferences, Reinstalling and even installing CC 2014. Not Even the older version is working any more.

        Need immediate help. Can work like this! It is a shame that a simple file can´t open in Photoshop.

        SebastiaoV
        SebastiaoV
        Known Participant
        October 16, 2020

        Same problem here after the update. 
        I reset preferences and nothing happens. Just baffled why the older photoshop versions i have now cannot open any .jpg file. Could you help out besides resetting preferences? 

         

        Thanks 1000!

          V
          verndavis167
          Participant
          December 11, 2017

          My coworker is getting the error message "Could not complete your request because the file was not found." using photoshop 2015.5

          iMac. She double clicks on an image or uses the "Open" command form the drop down menu. She drags the image over the PS icon and still gets the message. We reset the preferences manually (going to the library folder under her user folder) and also using the keyboard "option+command+shift" and she opens any type of image and gets the same error message.  We would like help, as it is affecting business productivity.

            L
            lisatroubadour
            Participant
            December 15, 2017

            I am having this same problem and can't get Photoshop Jpegs open that I am desperately needing to work on for a customer. This happened when I updated Photoshop through creative cloud yesterday and it's driving me NUTS! I've reset the defaults. I've renamed files. HOW TO FIX ??? 

            Mohit Goyal
            Community Manager
            Mohit GoyalCommunity Manager
            Community Manager
            September 15, 2017

            Moved to Photoshop General Discussion

            Regards,

            Mohit

            Mohit Goyal
            Community Manager
            Mohit GoyalCommunity ManagerCorrect answer
            Community Manager
            September 15, 2017

            Hi Kruben,

            Are you opening these PSDs file directly in Photoshop? If yes, then you may try and reset the Photoshop preferences back t default and check if that helps.

            Photoshop Preferences reset: Preferences in Photoshop 

            Regards,

            Mohit

              Ruben@brûlée
              Ruben@brûléeAuthor
              Participant
              September 15, 2017

              That worked. Thank you. Didn't think of that.

              Mohit Goyal
              Community Manager
              Mohit GoyalCommunity Manager
              Community Manager
              September 15, 2017

              Great, I am glad it's fixed.

              Thanks for the update.

              Regards,

              Mohit

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