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martynasj30076306
New Participant
May 13, 2024
Question

Could not open because of a program error

  • May 13, 2024
  • 3 replies
  • 997 views

Hello,

worked on file and it does not open anymore. Tried different Mac computers, and I receive the same Error:

Tried reseting settings, tried disableing GPU. None is helping.

Have newest Photoshop (Adobe Photoshop Version: 25.7.0 20240415.r.504 130b225 arm64)

 

 

This is the error message that I get after installing plug-in „Photoshop User Diagnostics“

 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 25.7.0 20240415.r.504 130b225 - arm
0 address: 0x100ca8ee8 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '0 Adobe Photoshop 2024 0x0000000100ca8f04 Adobe Photoshop 2024 + 233220'
1 address: 0x100c76394 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '1 Adobe Photoshop 2024 0x0000000100c76394 Adobe Photoshop 2024 + 25492'
2 address: 0x10352f590 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '2 Adobe Photoshop 2024 0x000000010352f590 Adobe Photoshop 2024 + 42726800'
3 address: 0x10352da78 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '3 Adobe Photoshop 2024 0x000000010352da78 Adobe Photoshop 2024 + 42719864'
4 address: 0x106166244 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '4 Adobe Photoshop 2024 0x0000000106166244 Adobe Photoshop 2024 + 89088580'
5 address: 0x106166220 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '5 Adobe Photoshop 2024 0x0000000106166220 Adobe Photoshop 2024 + 89088544'
6 address: 0x106166214 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '6 Adobe Photoshop 2024 0x0000000106166214 Adobe Photoshop 2024 + 89088532'
7 address: 0x106166208 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '7 Adobe Photoshop 2024 0x0000000106166208 Adobe Photoshop 2024 + 89088520'
8 address: 0x1061661b4 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '8 Adobe Photoshop 2024 0x00000001061661b4 Adobe Photoshop 2024 + 89088436'
9 address: 0x10352d16c base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '9 Adobe Photoshop 2024 0x000000010352d16c Adobe Photoshop 2024 + 42717548'
10 address: 0x10352ace4 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '10 Adobe Photoshop 2024 0x000000010352ace4 Adobe Photoshop 2024 + 42708196'
11 address: 0x103528054 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '11 Adobe Photoshop 2024 0x0000000103528054 Adobe Photoshop 2024 + 42696788'
12 address: 0x10351acc8 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '12 Adobe Photoshop 2024 0x000000010351acc8 Adobe Photoshop 2024 + 42642632'
13 address: 0x10351aee0 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '13 Adobe Photoshop 2024 0x000000010351aee0 Adobe Photoshop 2024 + 42643168'
14 address: 0x1034c1f7c base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '14 Adobe Photoshop 2024 0x00000001034c1f7c Adobe Photoshop 2024 + 42278780'
15 address: 0x1a291b8cc base: 0x1a24a2000 module name: 'AppKit' symbol info: '15 AppKit 0x00000001a291b8cc -[NSApplication _handleEvent:] + 60'
16 address: 0x1a24cfcdc base: 0x1a24a2000 module name: 'AppKit' symbol info: '16 AppKit 0x00000001a24cfcdc -[NSApplication run] + 512'
17 address: 0x1034c29d8 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '17 Adobe Photoshop 2024 0x00000001034c29d8 Adobe Photoshop 2024 + 42281432'
18 address: 0x1034c4978 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '18 Adobe Photoshop 2024 0x00000001034c4978 Adobe Photoshop 2024 + 42289528'
19 address: 0x10351b7b0 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '19 Adobe Photoshop 2024 0x000000010351b7b0 Adobe Photoshop 2024 + 42645424'
20 address: 0x1060be770 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '20 Adobe Photoshop 2024 0x00000001060be770 Adobe Photoshop 2024 + 88401776'
21 address: 0x100c74e90 base: 0x100c70000 module name: 'Adobe Photoshop 2024' symbol info: '21 Adobe Photoshop 2024 0x0000000100c74e90 Adobe Photoshop 2024 + 20112'
22 address: 0x19e81e0e0 base: 0x19e818000 module name: 'dyld' symbol info: '22 dyld 0x000000019e81e0e0 start + 2360'

 

    This topic has been closed for replies.

    3 replies

    M
    Magnus24162706k2pg
    New Participant
    June 1, 2024

    I get the same issue, I suddenly can't open files for unknown reason.

     

    I'm on the latest Mac OS (14.5) and latest Photoshop 2024 (25.9). Everything worked earlier this week. I'm not sure what I might have done, but now I can't open any file, also PSD's.

     

    See example error messages below from the User Diagnostics plugin.

     

    I've tried all guides I've found. Reinstalled Photoshop. Installed previous version. No success.

     

    Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not open “DSC04631.JPG” because of a program error.
Stack:
Adobe Photoshop 25.9.0 20240516.r.573 296f739 - x86
0	address: 0x102b4d870	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '0   Adobe Photoshop 2024                0x0000000102b4d8a2 Adobe Photoshop 2024 + 239778'
1	address: 0x102b1c100	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '1   Adobe Photoshop 2024                0x0000000102b1c100 Adobe Photoshop 2024 + 37120'
2	address: 0x1055c8107	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '2   Adobe Photoshop 2024                0x00000001055c8107 Adobe Photoshop 2024 + 44781831'
3	address: 0x1055c63d3	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '3   Adobe Photoshop 2024                0x00000001055c63d3 Adobe Photoshop 2024 + 44774355'
4	address: 0x1055c673e	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '4   Adobe Photoshop 2024                0x00000001055c673e Adobe Photoshop 2024 + 44775230'
5	address: 0x1055c6671	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '5   Adobe Photoshop 2024                0x00000001055c6671 Adobe Photoshop 2024 + 44775025'
6	address: 0x1055ca073	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '6   Adobe Photoshop 2024                0x00000001055ca073 Adobe Photoshop 2024 + 44789875'
7	address: 0x1055ca31d	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '7   Adobe Photoshop 2024                0x00000001055ca31d Adobe Photoshop 2024 + 44790557'
8	address: 0x1055ca398	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '8   Adobe Photoshop 2024                0x00000001055ca398 Adobe Photoshop 2024 + 44790680'
9	address: 0x1054c2233	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '9   Adobe Photoshop 2024                0x00000001054c2233 Adobe Photoshop 2024 + 43708979'
10	address: 0x1070cba04	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '10  Adobe Photoshop 2024                0x00000001070cba04 Adobe Photoshop 2024 + 73107972'
11	address: 0x1070cb993	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '11  Adobe Photoshop 2024                0x00000001070cb993 Adobe Photoshop 2024 + 73107859'
12	address: 0x1070c6d89	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '12  Adobe Photoshop 2024                0x00000001070c6d89 Adobe Photoshop 2024 + 73088393'
13	address: 0x105598822	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '13  Adobe Photoshop 2024                0x0000000105598822 Adobe Photoshop 2024 + 44587042'
14	address: 0x104887693	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '14  Adobe Photoshop 2024                0x0000000104887693 Adobe Photoshop 2024 + 30885523'
15	address: 0x1055a7cc6	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '15  Adobe Photoshop 2024                0x00000001055a7cc6 Adobe Photoshop 2024 + 44649670'
16	address: 0x1055a6b8e	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '16  Adobe Photoshop 2024                0x00000001055a6b8e Adobe Photoshop 2024 + 44645262'
17	address: 0x1054ceaa5	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '17  Adobe Photoshop 2024                0x00000001054ceaa5 Adobe Photoshop 2024 + 43760293'
18	address: 0x1054cdddc	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '18  Adobe Photoshop 2024                0x00000001054cdddc Adobe Photoshop 2024 + 43757020'
19	address: 0x1055c07cc	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '19  Adobe Photoshop 2024                0x00000001055c07cc Adobe Photoshop 2024 + 44750796'
20	address: 0x1055b2a56	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '20  Adobe Photoshop 2024                0x00000001055b2a56 Adobe Photoshop 2024 + 44694102'
21	address: 0x1055b2c28	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '21  Adobe Photoshop 2024                0x00000001055b2c28 Adobe Photoshop 2024 + 44694568'
22	address: 0x105551ff4	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '22  Adobe Photoshop 2024                0x0000000105551ff4 Adobe Photoshop 2024 + 44298228'
23	address: 0x1055c3c1d	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '23  Adobe Photoshop 2024                0x00000001055c3c1d Adobe Photoshop 2024 + 44764189'
24	address: 0x1055c07cc	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '24  Adobe Photoshop 2024                0x00000001055c07cc Adobe Photoshop 2024 + 44750796'
25	address: 0x1055b2a56	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '25  Adobe Photoshop 2024                0x00000001055b2a56 Adobe Photoshop 2024 + 44694102'
26	address: 0x1055b2c28	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '26  Adobe Photoshop 2024                0x00000001055b2c28 Adobe Photoshop 2024 + 44694568'
27	address: 0x105551ff4	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '27  Adobe Photoshop 2024                0x0000000105551ff4 Adobe Photoshop 2024 + 44298228'
28	address: 0x7ff8156c18de	base: 0x7ff8151b5000	module name: 'AppKit'	symbol info: '28  AppKit                              0x00007ff8156c18de -[NSApplication _handleEvent:] + 65'
29	address: 0x7ff8151e509a	base: 0x7ff8151b5000	module name: 'AppKit'	symbol info: '29  AppKit                              0x00007ff8151e509a -[NSApplication run] + 640'
30	address: 0x105552b0f	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '30  Adobe Photoshop 2024                0x0000000105552b0f Adobe Photoshop 2024 + 44301071'
31	address: 0x105554dc9	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '31  Adobe Photoshop 2024                0x0000000105554dc9 Adobe Photoshop 2024 + 44309961'
32	address: 0x1055b3476	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '32  Adobe Photoshop 2024                0x00000001055b3476 Adobe Photoshop 2024 + 44696694'
33	address: 0x108355bca	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '33  Adobe Photoshop 2024                0x0000000108355bca Adobe Photoshop 2024 + 92548042'
34	address: 0x102b1a981	base: 0x102b13000	module name: 'Adobe Photoshop 2024'	symbol info: '34  Adobe Photoshop 2024                0x0000000102b1a981 Adobe Photoshop 2024 + 31105'
35	address: 0x7ff81171c366	base: 0x7ff811716000	module name: 'dyld'	symbol info: '35  dyld                                0x00007ff81171c366 start + 1942'

     

    Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not open “Fredrik-Kompis.psd” because of a program error.
Stack:
Adobe Photoshop 25.7.0 20240415.r.504 130b225 - x86
0	address: 0x104e00080	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '0   Adobe Photoshop 2024                0x0000000104e000b2 Adobe Photoshop 2024 + 221362'
1	address: 0x104dce8f0	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '1   Adobe Photoshop 2024                0x0000000104dce8f0 Adobe Photoshop 2024 + 18672'
2	address: 0x107852997	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '2   Adobe Photoshop 2024                0x0000000107852997 Adobe Photoshop 2024 + 44599703'
3	address: 0x107850c63	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '3   Adobe Photoshop 2024                0x0000000107850c63 Adobe Photoshop 2024 + 44592227'
4	address: 0x107850fce	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '4   Adobe Photoshop 2024                0x0000000107850fce Adobe Photoshop 2024 + 44593102'
5	address: 0x107850f01	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '5   Adobe Photoshop 2024                0x0000000107850f01 Adobe Photoshop 2024 + 44592897'
6	address: 0x107854903	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '6   Adobe Photoshop 2024                0x0000000107854903 Adobe Photoshop 2024 + 44607747'
7	address: 0x107854bad	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '7   Adobe Photoshop 2024                0x0000000107854bad Adobe Photoshop 2024 + 44608429'
8	address: 0x107854c28	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '8   Adobe Photoshop 2024                0x0000000107854c28 Adobe Photoshop 2024 + 44608552'
9	address: 0x10774db23	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '9   Adobe Photoshop 2024                0x000000010774db23 Adobe Photoshop 2024 + 43531043'
10	address: 0x109349f04	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '10  Adobe Photoshop 2024                0x0000000109349f04 Adobe Photoshop 2024 + 72875780'
11	address: 0x109349e93	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '11  Adobe Photoshop 2024                0x0000000109349e93 Adobe Photoshop 2024 + 72875667'
12	address: 0x109345489	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '12  Adobe Photoshop 2024                0x0000000109345489 Adobe Photoshop 2024 + 72856713'
13	address: 0x107823662	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '13  Adobe Photoshop 2024                0x0000000107823662 Adobe Photoshop 2024 + 44406370'
14	address: 0x106b23c57	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '14  Adobe Photoshop 2024                0x0000000106b23c57 Adobe Photoshop 2024 + 30776407'
15	address: 0x107832676	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '15  Adobe Photoshop 2024                0x0000000107832676 Adobe Photoshop 2024 + 44467830'
16	address: 0x10783153e	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '16  Adobe Photoshop 2024                0x000000010783153e Adobe Photoshop 2024 + 44463422'
17	address: 0x10775a365	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '17  Adobe Photoshop 2024                0x000000010775a365 Adobe Photoshop 2024 + 43582309'
18	address: 0x10775969c	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '18  Adobe Photoshop 2024                0x000000010775969c Adobe Photoshop 2024 + 43579036'
19	address: 0x10784b07c	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '19  Adobe Photoshop 2024                0x000000010784b07c Adobe Photoshop 2024 + 44568700'
20	address: 0x10783d396	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '20  Adobe Photoshop 2024                0x000000010783d396 Adobe Photoshop 2024 + 44512150'
21	address: 0x10783d568	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '21  Adobe Photoshop 2024                0x000000010783d568 Adobe Photoshop 2024 + 44512616'
22	address: 0x1077dcec4	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '22  Adobe Photoshop 2024                0x00000001077dcec4 Adobe Photoshop 2024 + 44117700'
23	address: 0x10784e4cd	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '23  Adobe Photoshop 2024                0x000000010784e4cd Adobe Photoshop 2024 + 44582093'
24	address: 0x10784b07c	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '24  Adobe Photoshop 2024                0x000000010784b07c Adobe Photoshop 2024 + 44568700'
25	address: 0x10783d396	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '25  Adobe Photoshop 2024                0x000000010783d396 Adobe Photoshop 2024 + 44512150'
26	address: 0x10783d568	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '26  Adobe Photoshop 2024                0x000000010783d568 Adobe Photoshop 2024 + 44512616'
27	address: 0x1077dcec4	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '27  Adobe Photoshop 2024                0x00000001077dcec4 Adobe Photoshop 2024 + 44117700'
28	address: 0x7ff8156c18de	base: 0x7ff8151b5000	module name: 'AppKit'	symbol info: '28  AppKit                              0x00007ff8156c18de -[NSApplication _handleEvent:] + 65'
29	address: 0x7ff8151e509a	base: 0x7ff8151b5000	module name: 'AppKit'	symbol info: '29  AppKit                              0x00007ff8151e509a -[NSApplication run] + 640'
30	address: 0x1077dd9df	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '30  Adobe Photoshop 2024                0x00000001077dd9df Adobe Photoshop 2024 + 44120543'
31	address: 0x1077dfc99	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '31  Adobe Photoshop 2024                0x00000001077dfc99 Adobe Photoshop 2024 + 44129433'
32	address: 0x10783ddb6	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '32  Adobe Photoshop 2024                0x000000010783ddb6 Adobe Photoshop 2024 + 44514742'
33	address: 0x10a59f67a	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '33  Adobe Photoshop 2024                0x000000010a59f67a Adobe Photoshop 2024 + 92100218'
34	address: 0x104dcd171	base: 0x104dca000	module name: 'Adobe Photoshop 2024'	symbol info: '34  Adobe Photoshop 2024                0x0000000104dcd171 Adobe Photoshop 2024 + 12657'
35	address: 0x7ff81171c366	base: 0x7ff811716000	module name: 'dyld'	symbol info: '35  dyld                                0x00007ff81171c366 start + 1942'

     

    M
    Magnus24162706k2pg
    New Participant
    June 12, 2024

    Seems to be fixed for me now in 25.9.1.

    Dave Gustafson
    Dave Gustafson
    Inspiring
    May 16, 2024

    I had the same problem on 25.7 but was updated to 25.10 two days ago and it's back to working again. I also updated my video drivers to the newest during that time, so one of those or both fixed whatever was causing it.

     

    This is on Windows 11 tho.

    M
    martynasj30076306Author
    New Participant
    May 16, 2024

    Tried 25.10 beta on MacOS. But still does not work.

    Myra Ferguson
    Myra Ferguson
    Community Expert
    May 13, 2024

    See if the the solutions from the following Knowledge Base article help:

    https://helpx.adobe.com/photoshop/kb/program-error-opening-psd.html

     

    M
    martynasj30076306Author
    New Participant
    May 13, 2024

    Tried all those. Cannot open file still.

    Myra Ferguson
    Myra Ferguson
    Community Expert
    May 13, 2024

    Is your file on your local hard drive? If not, try moving it there and then opening it. Working with files across a network or on removable media can cause issues.

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