Known Participant

Question

Could not save because of a disk error (on network drive)

Forum|Forum|3 years ago
December 12, 2022
15 replies
5625 views

Photoshop V24.0.1

MacOS Ventura 13.0.1

Step1: I creat a new file in photoshop (with some art in it) and save it on my network drive (Qnap NAS)

Step2: I open the same file and make some changes

Step3: hit the save button and o get this error "Could not save "file name" because of a disk error"... So i save it under another name.

Step4: Open the second file (the one just saved before), make some change and hit the save button. Same error as previously...

Everytime i try to save an exsiting file i get the same error message and photoshop creates a new "Adobe Photoshop xxxxxxxxxxxxxxxx" file.

I have also the same proble when i try to "Export as" to an exsiting file... the file is not replaced

Thanks for the help.

macOS

PECourtejoie

Community Expert

OTOH, Adobe supports a server workflow for Premiere pro, with huge files, I wonder one could use Frame IO with Photoshop : https://helpx.adobe.com/premiere-pro/using/collaboration.html

davescm

Community Expert

My understanding is that frame.io uses Adobe Servers and proxy streaming, so more akin to PDSC in Photoshop rather than a user server workflow.

Dave

PECourtejoie

Community Expert

Or similar to the former Version Cue.
Still, working on Creative Cloud servers is supported, maybe is there a need to have local instances of CC servers?

M

malindisAuthor

Known Participant

maybe you should ask other developer for help to see how they do it 🙂

L

Lumigraphics

Legend

Adobe has chosen to not support working off a server. You MAY get it to work fine, while it may not work for someone else. As long as you know that there isn't official help or fixes involved when it breaks, you are welcome to try it.

A system could be engineered to support this workflow, but making it bulletproof is tough. What happens when the server crashes, for example? If Adobe officially supports servers, they would have to, yes, have the file copied to the local machine and automatically copy it back on save.

M

malindisAuthor

Known Participant

Why shoud Adobe be responsible if a server Crash ??? Or if there is a problem with a removable disk ???

It should just warn you that it couldn't save the file and the user decides where to copy his file. He then repairs the server or disk and manually copy he's file back to the server!!!

It's like if there is a problem with my local disk, you are not responsible to make a copy of my file somewhere else and then automaticaly restore the file to the local disk when I have repaired it...

davescm

Community Expert

Moved from bugs to discussions. This is not a bug but a discussion around an unsupported workflow.

Dave

M

malindisAuthor

Known Participant

Where are you working???

How can this not be a Bug but an "Unsupported Workflow" !!!

How do you manage a company with 50 people (or even more) accessing files on a NAS to work for clients if everybody has to first copy the file on his computer, make his work and when he is finised copy the file back to the NAS so that another one can copy it on his machine to make some other changer.... And so on... How would you not loose half of your work and your time !!! And we are even not talking about large photo files but small Web banner and so on !!!

How can a company like ADOBE consider this workflow as unsupported when thousands of other companies manage it without any proble with file ten times larger?

How can a company like ADOBE consider this workflow as unsupported when even adobe products like Illustrator, Indesign, After effect, Premier Pro ... manage this workflow without any problem...

For the price we are paying every month it's a shame...

jane-e

Community Expert

Hundreds of users are complainig and ADOBE is doing... nothing...

When other companies manage without any problem the save process even to a NAS with files ten times larger!!!

How is that ???

@malindis wrote:

When other companies manage without any problem the save process even to a NAS with files ten times larger!

I'm not sure if you read any of the links that were posted for you, but I don't see where "files ten times larger" is ever mentioned as being the issue.

Here's one sentence from one of the links:

"Multiple factors affect data transmission over a network, including file servers, routers, bridges, network cards, software, cables, connectors, power cables, and power supplies."

https://helpx.adobe.com/uk/photoshop/kb/networks-removable-media-photoshop.html

Since Adobe cannot control every variation of a network configuration, you have two choices:

follow Adobe's advice and follow their supported workflow
continue to do what you've been doing and risk losing files

For most of us, it's an easy decision.

Jane

Kevin Stohlmeyer

Community Expert

What happens if you save your file local, drag to the NAS then try to open and save?

I'm guessing it will work. Saving directly to the NAS from Photoshop is causing the issue.

As others stated here already - this workflow is not supported.

M

malindisAuthor

Known Participant

No it's not really working!!! or should I say it's a one shot...

Yes I can save my work locally and drag it to my NAS,

Yes I can open it, make changes and save it one time (the first time it works perfectly... strange no ???)

No I can't open it again make other modification and save it....

it's a ONE ALLOWED CHANGE/SAVE SOFTWARE... well done

M

malindisAuthor

Known Participant

and as I siad before... I can save ONCE my file... and the second time I get this error. It's not a random error, it's recurent. I can repeat this error every time...

M

malindisAuthor

Known Participant

And it's not sometime that this errors occures... but every time on every single file...

M

malindisAuthor

Known Participant

Yes but Photoshop is the only software to have that kind of problem... even Illustrator or Idesign works properly...

I work a lot with hude 3D files(much bigger than photoshop files) also stored on my network drive and I don't have any problems saving my files...

That's why it's inacceptable as answer from a company like ADOBE

davescm

Community Expert

'.. I only get a problem when saving my files...'

Which is precisely the issue described in Adobe's article 'Additional Variables when using networks'.

Dave

M

malindisAuthor

Known Participant

Hi dave

Thanks for your reply but this isn't really acceptable as workaround...

I don't have any proble working on my files located on a network drive, i don't get any problems or photoshop getting slow (so not really related to the scratch disk)... I only get a problem when saving my files...

Last week is stil worked on my old MAC running Mojave and photoshop 22 (i think) and had no problem at all saving my work !!!!

M

malindisAuthor

Known Participant

I have made some tests with my Mac Book Air running Monterey and Photoshop 23.4.2. I open the same file and get the exact same error...

I did another test (on both system) opening an older file (created two years ago), made some changes and saved without problem... opening the same file again, made some other modification and could save again (same error)...

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