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Question

Could not save because of a disk error (on network drive)

Forum|Forum|3 years ago
December 12, 2022
15 replies
5625 views

Photoshop V24.0.1

MacOS Ventura 13.0.1

Step1: I creat a new file in photoshop (with some art in it) and save it on my network drive (Qnap NAS)

Step2: I open the same file and make some changes

Step3: hit the save button and o get this error "Could not save "file name" because of a disk error"... So i save it under another name.

Step4: Open the second file (the one just saved before), make some change and hit the save button. Same error as previously...

Everytime i try to save an exsiting file i get the same error message and photoshop creates a new "Adobe Photoshop xxxxxxxxxxxxxxxx" file.

I have also the same proble when i try to "Export as" to an exsiting file... the file is not replaced

Thanks for the help.

macOS

Show previous replies

davescm

Community Expert

The error you mention is included in the info below:

https://helpx.adobe.com/uk/photoshop/kb/networks-removable-media-photoshop.html

Short version - Adobe does not support Photoshop working directly to network drives and recommends saving locally and copying to the network drive.

Dave

intuitive_Euphoria5DE1

Participant

Hi Dave,
This is really a big issue - we are a small office - do not run large server solutions - and I agree that Photohop has a bug that needs to be fixed - today everything is networked - people cannot be expected to work locally... that is complicating process and slowing down work not to mention creating a potential source for error.
I think that a little good will on the part of Adobe would make a lot of users feel a lot better while using the software. For the most part, Adobe does a good job... here it should not be regarded as a one-off problem - it is a real issue and needs an answer at the software level.
Thank you

jane-e

Community Expert

This is really a big issue - we are a small office - do not run large server solutions - and I agree that Photohop has a bug that needs to be fixed - today everything is networked - people cannot be expected to work locally
By @intuitive_Euphoria5DE1

It would be impossible for Adobe to control every possible network configuration. We have had reports of companies working across a network successfully, then suddenly having issues. Then they find out their IT had made changes to the network.

Did you read this help page (posted earlier)?

https://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html

"There are many different types of network configurations (for example, client-server or peer-peer) or types (for example, ethernet or IP) that many different companies make. Each configuration requires specialized software and hardware, with varying setups, preferences, and updates. This additional layer of software and hardware increases the chances of an error occurring (for example, from line noise, RF interference, or packet collisions)."

If you don't want to risk losing files, follow the advice Adobe is giving you.

Jane

M

malindisAuthor

Known Participant

Hi, I don't know what format are my drives... I have a QNPA TS431 NAS but I only have this problem with Photoshop... Illustrator and Indesign are working fine...

I tried to retart the finder after this error but it didn't work... I get the same error...

Kevin Stohlmeyer

Community Expert

What format are your drives on your NAS? Ventura is awful with accessing and read/write on Ex-Fat formatted drives.

https://discussions.apple.com/thread/254360359

https://forums.macrumors.com/threads/external-exfat-drives-not-mounting-ventura-13-0-1.2371660/

on and on

The other issue is your Mac OS Finder speed and refresh rate. The reason you can't resave is because the Finder has it still "opened" from the original save.

Try this - next time you get an error, restart your Finder and try saving again - does it work?

M

malindisAuthor

Known Participant

Yes

I Have made some more tests...

I create a file ans save it on my network drive... As long as i open this file using the "Recent file" in photoshop i can make changes and save the file...

As soon as i open the file by clicking on the file name in the finder (not opening throug photoshop) i can't save it anymore and i have to use "Save as" to save in anoter file...

J

J453

Legend

Have you given Photoshop Full Disk Access? https://community.adobe.com/t5/photoshop-ecosystem-discussions/getting-error-could-not-save-because-of-a-disk-error-using-photoshop-2020-running-on-macos/m-p/13316156/page/3#M682480