Could not save because of a disk error (on network drive)

[malindis]

Photoshop V24.0.1

MacOS Ventura 13.0.1

Step1: I creat a new file in photoshop (with some art in it) and save it on my network drive (Qnap NAS)

Step2: I open the same file and make some changes

Step3: hit the save button and o get this error "Could not save "file name" because of a disk error"... So i save it under another name.

Step4: Open the second file (the one just saved before), make some change and hit the save button. Same error as previously...

Everytime i try to save an exsiting file i get the same error message and photoshop creates a new "Adobe Photoshop xxxxxxxxxxxxxxxx" file.

I have also the same proble when i try to "Export as" to an exsiting file... the file is not replaced

Thanks for the help.

[J453]

Have you given Photoshop Full Disk Access? https://community.adobe.com/t5/photoshop-ecosystem-discussions/getting-error-could-not-save-because-...

[malindis]

Yes 

I Have made some more tests...

I create a file ans save it on my network drive... As long as i open this file using the "Recent file" in photoshop i can make changes and save the file...

As soon as i open the file by clicking on the file name in the finder (not opening throug photoshop) i can't save it anymore and i have to use "Save as" to save in anoter file...

[Kevin Stohlmeyer]

What format are your drives on your NAS? Ventura is awful with accessing and read/write on Ex-Fat formatted drives.

https://discussions.apple.com/thread/254360359

https://forums.macrumors.com/threads/external-exfat-drives-not-mounting-ventura-13-0-1.2371660/

on and on

The other issue is your Mac OS Finder speed and refresh rate. The reason you can't resave is because the Finder has it still "opened" from the original save.

Try this - next time you get an error, restart your Finder and try saving again - does it work?

[malindis]

Hi, I don't know what format are my drives... I have a QNPA TS431 NAS but I only have this problem with Photoshop... Illustrator and Indesign are working fine...

I tried to retart the finder after this error but it didn't work... I get the same error...

[davescm]

The error you mention is included in the info below:

https://helpx.adobe.com/uk/photoshop/kb/networks-removable-media-photoshop.html

Short version - Adobe does not support Photoshop working directly to network drives and recommends saving locally and copying to the network drive.

Dave

[intuitive_Euphoria5DE1]

Hi Dave,
This is really a big issue - we are a small office - do not run large server solutions - and I agree that Photohop has a bug that needs to be fixed - today everything is networked - people cannot be expected to work locally... that is complicating process and slowing down work not to mention creating a potential source for error.
I think that a little good will on the part of Adobe would make a lot of users feel a lot better while using the software. For the most part, Adobe does a good job... here it should not be regarded as a one-off problem - it is a real issue and needs an answer at the software level.
Thank you

[jane-e]

This is really a big issue - we are a small office - do not run large server solutions - and I agree that Photohop has a bug that needs to be fixed - today everything is networked - people cannot be expected to work locally

By @intuitive_Euphoria5DE1

It would be impossible for Adobe to control every possible network configuration. We have had reports of companies working across a network successfully, then suddenly having issues. Then they find out their IT had made changes to the network.

Did you read this help page (posted earlier)?

https://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html

"There are many different types of network configurations (for example, client-server or peer-peer) or types (for example, ethernet or IP) that many different companies make. Each configuration requires specialized software and hardware, with varying setups, preferences, and updates. This additional layer of software and hardware increases the chances of an error occurring (for example, from line noise, RF interference, or packet collisions)."

If you don't want to risk losing files, follow the advice Adobe is giving you.

Jane

[intuitive_Euphoria5DE1]

I'd like to add some information which may help you understand the problem we are experiencing when this happens.
Adobe creates files that have thes same preview before producing the disk error alert. The difference is that it saves the files with names like "Adobe Photoshop 202353206054904945" without a suffix

Hope this helps

[Kevin Stohlmeyer]

@intuitive_Euphoria5DE1 those are temporary files and is usually a tell tale sign that your connection to the drive/server is not stable. I would immediately stop read/writing directly to/from that location to avoid file corruption.

[malindis]

I have made some tests with my Mac Book Air running Monterey and Photoshop 23.4.2. I open the same file and get the exact same error...

I did another test (on both system) opening an older file (created two years ago), made some changes and saved without problem... opening the same file again, made some other modification and could save again (same error)...

[malindis]

Hi dave

Thanks for your reply but this isn't really acceptable as workaround...

I don't have any proble working on my files located on a network drive, i don't get any problems or photoshop getting slow (so not really related to the scratch disk)... I only get a problem when saving my files...

Last week is stil worked on my old MAC running Mojave and photoshop 22 (i think) and had no problem at all saving my work !!!!

[davescm]

'.. I only get a problem when saving my files...'

Which is precisely the issue described in Adobe's article 'Additional Variables when using networks'.

Dave

[malindis]

Yes but Photoshop is the only software to have that kind of problem... even Illustrator or Idesign works properly...

I work a lot with hude 3D files(much bigger than photoshop files) also stored on my network drive and I don't have any problems saving my files... 

That's why it's inacceptable as answer from a company like ADOBE

[malindis]

And it's not sometime that this errors occures... but every time on every single file...

[malindis]

and as I siad before... I can save ONCE my file... and the second time I get this error. It's not a random error, it's recurent. I can repeat this error every time...

[Kevin Stohlmeyer]

What happens if you save your file local, drag to the NAS then try to open and save?

I'm guessing it will work. Saving directly to the NAS from Photoshop is causing the issue.

As others stated here already - this workflow is not supported.

[malindis]

No it's not really working!!! or should I say it's a one shot...

Yes I can save my work locally and drag it to my NAS,

Yes I can open it, make changes and save it one time (the first time it works perfectly... strange no ???)

No I can't open it again make other modification and save it....

it's a ONE ALLOWED CHANGE/SAVE SOFTWARE... well done

[davescm]

Moved from bugs to discussions. This is not a bug but a discussion around an unsupported workflow.

Dave

[malindis]

Where are you working???

How can this not be a Bug but an "Unsupported Workflow" !!!

How do you manage a company with 50 people (or even more) accessing files on a NAS to work for clients if everybody has to first copy the file on his computer, make his work and when he is finised copy the file back to the NAS so that another one can copy it on his machine to make some other changer.... And so on... How would you not loose half of your work  and your time !!! And we are even not talking about large photo files but small Web banner and so on !!!

How can a company like ADOBE consider this workflow as unsupported when thousands of other companies manage it without any proble with file ten times larger?

How can a company like ADOBE consider this workflow as unsupported when even adobe products like Illustrator, Indesign, After effect, Premier Pro ... manage this workflow without any problem...

For the price we are paying every month it's a shame...

[Kevin Stohlmeyer]

I work at a company with hundreds and we work with a DAM system that downloads the assets locally and then checks them back into the system when complete. All work is completely locally.

We've never worked off a server network directly specifically because we knew about this limitation prior to implementation.

It's not just an Adobe issue - try working on a MS Office file like Word or Excel and try to avoid corruption or locked files due to the Mac OS Finder maintaining control of the file even after saving and closing.

[Kevin Stohlmeyer]

You can search hundreds of posts from other users complaining about this, but the simple fact is Adobe connot control each individual nuance of a user/companies network/external/cloud storage solution to guarantee a solid end-to-end workflow.

Anything can effect the outcome - one being you on a Mac and the NAS formatted to a non-Apple compatible format, the speed variables depending on usage, computer read/write speed, etc. etc. etc.

It is unsupported and has been since the start. This isn't anything new.

So the official stance is this is not supported.

[malindis]

Hundreds of users are complainig and ADOBE is doing... nothing...

When other companies manage without any problem the save process even to a NAS with files ten times larger!!!

How is that ???

[Kevin Stohlmeyer]

That's my point- larger companies are not using a NAS.

They are using an enterprise DAM system.

[jane-e]

---

@malindis wrote:

When other companies manage without any problem the save process even to a NAS with files ten times larger!

---

I'm not sure if you read any of the links that were posted for you, but I don't see where "files ten times larger" is ever mentioned as being the issue.

Here's one sentence from one of the links:

"Multiple factors affect data transmission over a network, including file servers, routers, bridges, network cards, software, cables, connectors, power cables, and power supplies."

https://helpx.adobe.com/uk/photoshop/kb/networks-removable-media-photoshop.html 

Since Adobe cannot control every variation of a network configuration, you have two choices:

• follow Adobe's advice and follow their supported workflow
• continue to do what you've been doing and risk losing files

For most of us, it's an easy decision.

Jane