Participant

Answered

crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD016D2

Forum|Forum|2 years ago
October 27, 2023
2 replies
13697 views

Hi ,

this is my very first post and I need help:

Photoshop crashes right after startup. Both Photoshop beta and Photoshop crashed. I can't change any settings for troubleshooting.

This is my Setup: Lenovo ThinkPad T470 with intel HD 620, Intel Core i5, 16 GB RAM on Windows 10, latest version.

What I already did:

- Install latest version of Intel Drivers

- Reinstall Photoshop

- reset Settings

- Update O

crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD016D2DC5"

Any Ideas?

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="13.2.0.202308091502_65b8636" clientVersion="13.2.0.202308091502_65b8636" applicationName="Adobe Photoshop" applicationVersion="25.1.0" build="20231016.r.120" source="Windows-Client" crashType="n/a">

<time year="2023" month="10" day="27" hour="15" minute="7" second="36" timeoffset="180" timezone="Türkiye Standart Saati"/>

<user guid="00f562c4-96ba-4d7d-bb5a-509e0e9b29de"/>

<system platform="Windows 11 Pro" osversion="11.0" osbuild="22000" applicationlanguage="tr-tr" userlanguage="tr-TR" oslanguage="tr-TR" ram="16186" machine="Intel(R) Core(TM) i5-4430S CPU @ 2.70GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2694 MHz" processorArchitecture="9"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) HD Graphics 4600" description="Intel(R) HD Graphics 4600" driverDate="20160106000000.000000-000" driverVersion="20.19.15.4364" videoModeDescription="1920 x 1080 x 4294967296 renk" pnpDeviceID="PCI\VEN_8086&DEV_0412&SUBSYS_309C17AA&REV_06\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD016D2DC5">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFD016D2DC5" symbolname="OpenAdapter10_2"/>

<stackStatement index="1" address="0x00007FFD016D4559" symbolname="OpenAdapter10_2"/>

<stackStatement index="2" address="0x00007FFD0F149B7A" symbolname="TpCallbackIndependent"/>

<stackStatement index="3" address="0x00007FFD0F0F7086" symbolname="EtwNotificationRegister"/>

<stackStatement index="4" address="0x00007FFD0DD253E0" symbolname="BaseThreadInitThunk"/>

<stackStatement index="5" address="0x00007FFD0F0E485B" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000023C227E78B0"/>

<register name="RBX" value="0x0000023C227E7590"/>

<register name="RCX" value="0x0000023D152EFF50"/>

<register name="RDX" value="0x0000023C227E7590"/>

<register name="RSI" value="0x0000023D17F259E0"/>

<register name="RDI" value="0x0000023C227E7590"/>

<register name="RSP" value="0x00000070F1DFF7D0"/>

<register name="RBP" value="0x0000023D10D39110"/>

<register name="RIP" value="0x00007FFD016D2DC5"/>

<register name="EFL" value="0x0000000000010202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

<binaryImageSet>

<binaryImage start="0x00007FF7296B0000" end="0x00007FF7342D6000" path="adobe\Photoshop.exe"/>

<binaryImage start="0x00007FFD0F0E0000" end="0x00007FFD0F2E9000" path="ntdll.dll"/>

<binaryImage start="0x00007FFD0DD10000" end="0x00007FFD0DDCD000" path="kernel32.dll"/>

<binaryImage start="0x00007FFD0C9C0000" end="0x00007FFD0CD44000" path="KERNELBASE.dll"/>

<binaryImage start="0x00007FFD09610000" end="0x00007FFD096A2000" path="apphelp.dll"/>

<binaryImage start="0x00007FFCCA500000" end="0x00007FFCCA562000" path="AcGenral.dll"/>

<binaryImage start="0x00007FFD0EFE0000" end="0x00007FFD0F083000" path="msvcrt.dll"/>

<binaryImage start="0x00007FFD0D2C0000" end="0x00007FFD0D35E000" path="sechost.dll"/>

<binaryImage start="0x00007FFD0EC30000" end="0x00007FFD0EC8D000" path="shlwapi.dll"/>

<binaryImage start="0x00007FFD0EC90000" end="0x00007FFD0EE3D000" path="user32.dll"/>

<binaryImage start="0x00007FFD0C910000" end="0x00007FFD0C936000" path="win32u.dll"/>

<binaryImage start="0x00007FFD0E220000" end="0x00007FFD0E24A000" path="gdi32.dll"/>

<binaryImage start="0x00007FFD0C610000" end="0x00007FFD0C72E000" path="gdi32full.dll"/>

<binaryImage start="0x00007FFD0C570000" end="0x00007FFD0C60D000" path="msvcp_win.dll"/>

<binaryImage start="0x00007FFD0CD50000" end="0x00007FFD0CE61000" path="ucrtbase.dll"/>

<binaryImage start="0x00007FFD0DF30000" end="0x00007FFD0E0CA000" path="ole32.dll"/>

<binaryImage start="0x00007FFD0CF30000" end="0x00007FFD0D2A6000" path="combase.dll"/>

<binaryImage start="0x00007FFD0E0F0000" end="0x00007FFD0E211000" path="rpcrt4.dll"/>

<binaryImage start="0x00007FFD0E340000" end="0x00007FFD0EB05000" path="shell32.dll"/>

<binaryImage start="0x00007FFD0EE40000" end="0x00007FFD0EEEE000" path="advapi32.dll"/>

<binaryImage start="0x00007FFD0BC70000" end="0x00007FFD0BC9C000" path="userenv.dll"/>

<binaryImage start="0x00007FFCFE5F0000" end="0x00007FFCFE60D000" path="mpr.dll"/>

<binaryImage start="0x00007FFD0B960000" end="0x00007FFD0B9A2000" path="sspicli.dll"/>

<binaryImage start="0x00007FFD0DC20000" end="0x00007FFD0DC51000" path="imm32.dll"/>

<binaryImage start="0x00007FFD0C8A0000" end="0x00007FFD0C907000" path="wintrust.dll"/>

<binaryImage start="0x00007FFD0DAB0000" end="0x00007FFD0DB1F000" path="ws2_32.dll"/>

<binaryImage start="0x00007FFCE4010000" end="0x00007FFCE4050000" path="adobe\tbbmalloc.dll"/>

<binaryImage start="0x00007FFCCA360000" end="0x00007FFCCA3C6000" path="adobe\tbb12.dll"/>

<binaryImage start="0x00007FFD0C730000" end="0x00007FFD0C892000" path="crypt32.dll"/>

<binaryImage start="0x00007FFCC4100000" end="0x00007FFCC43D4000" path="adobe\WRServices.dll"/>

<binaryImage start="0x00007FFD0D630000" end="0x00007FFD0DAA2000" path="setupapi.dll"/>

<binaryImage start="0x00007FFCE3420000" end="0x00007FFCE345E000" path="adobe\CITThreading.dll"/>

<binaryImage start="0x00007FFCC3FF0000" end="0x00007FFCC40F6000" path="adobe\ExtendScript.dll"/>

<binaryImage start="0x00007FFCAC590000" end="0x00007FFCAC68C000" path="adobe\ScCore.dll"/>

<binaryImage start="0x00007FFC43C90000" end="0x00007FFC43EFC000" path="adobe\aif.dll"/>

<binaryImage start="0x00007FFCDD880000" end="0x00007FFCDD8B4000" path="adobe\AdobePDFSettings.dll"/>

<binaryImage start="0x00007FFCFED20000" end="0x00007FFCFED2E000" path="adobe\dnssd.dll"/>

<binaryImage start="0x00007FFC30560000" end="0x00007FFC308C9000" path="adobe\ZXPSignLib-Minimal.dll"/>

<binaryImage start="0x00007FFCCA310000" end="0x00007FFCCA35A000" path="adobe\WinRTSupport.dll"/>

<binaryImage start="0x00007FFC308D0000" end="0x00007FFC30C72000" path="adobe\AdobeOwl.dll"/>

<binaryImage start="0x00007FFCFB0E0000" end="0x00007FFCFB16E000" path="msvcp140.dll"/>

<binaryImage start="0x00007FFD0EF00000" end="0x00007FFD0EFD6000" path="oleaut32.dll"/>

<binaryImage start="0x00007FFCFCB90000" end="0x00007FFCFCB9C000" path="secur32.dll"/>

<binaryImage start="0x00007FFCD7200000" end="0x00007FFCD745F000" path="DWrite.dll"/>

<binaryImage start="0x00007FFCFC430000" end="0x00007FFCFC44B000" path="VCRUNTIME140.dll"/>

<binaryImage start="0x00007FFCFC420000" end="0x00007FFCFC42C000" path="VCRUNTIME140_1.dll"/>

<binaryImage start="0x00007FFD0BF40000" end="0x00007FFD0BF67000" path="bcrypt.dll"/>

<binaryImage start="0x00007FFCFFD50000" end="0x00007FFCFFDF1000" path="winspool.drv"/>

<binaryImage start="0x00007FFD06500000" end="0x00007FFD06614000" path="winhttp.dll"/>

<binaryImage start="0x00007FFCF1E80000" end="0x00007FFCF237B000" path="wininet.dll"/>

<binaryImage start="0x00007FFD0D380000" end="0x00007FFD0D46A000" path="SHCore.dll"/>

<binaryImage start="0x00007FFC93F90000" end="0x00007FFC9407B000" path="adobe\VulcanMessage5.dll"/>

<binaryImage start="0x00007FFC51580000" end="0x00007FFC51706000" path="adobe\icucnv73.dll"/>

<binaryImage start="0x00007FFC50620000" end="0x00007FFC507E9000" path="adobe\icuuc73.dll"/>

<binaryImage start="0x00007FFC301D0000" end="0x00007FFC3055D000" path="adobe\VulcanControl.dll"/>

<binaryImage start="0x00007FFC2FCE0000" end="0x00007FFC301CC000" path="adobe\PlugPlugOwl.dll"/>

<binaryImage start="0x00007FFCE3950000" end="0x00007FFCE3A51000" path="opengl32.dll"/>

<binaryImage start="0x00007FFC4FE60000" end="0x00007FFC4FFE5000" path="adobe\CRClient.dll"/>

<binaryImage start="0x00007FFC42FD0000" end="0x00007FFC43176000" path="adobe\LogSession.dll"/>

<binaryImage start="0x00007FFD09880000" end="0x00007FFD09973000" path="dxgi.dll"/>

<binaryImage start="0x00007FFCFEA50000" end="0x00007FFCFEA78000" path="D3D12.dll"/>

<binaryImage start="0x00007FFC2CA40000" end="0x00007FFC2D05B000" path="adobe\AdbePM.dll"/>

<binaryImage start="0x00007FFC26970000" end="0x00007FFC28058000" path="adobe\opencv_world452.dll"/>

<binaryImage start="0x00007FFC09E90000" end="0x00007FFC0D99A000" path="adobe\dynamic-torqnative.dll"/>

<binaryImage start="0x00007FFD0DE40000" end="0x00007FFD0DF2C000" path="comdlg32.dll"/>

<binaryImage start="0x00007FFD0B1C0000" end="0x00007FFD0B1ED000" path="IPHLPAPI.DLL"/>

<binaryImage start="0x00007FFCCA2D0000" end="0x00007FFCCA304000" path="adobe\act_tracing.dll"/>

<binaryImage start="0x00007FFC2D060000" end="0x00007FFC2E8D3000" path="adobe\mkl_sequential.2.dll"/>

<binaryImage start="0x00007FFCFC9B0000" end="0x00007FFCFC9C9000" path="netapi32.dll"/>

<binaryImage start="0x00007FFCFFB00000" end="0x00007FFCFFCB3000" path="GdiPlus.dll"/>

<binaryImage start="0x00007FFD04E80000" end="0x00007FFD05100000" path="d3d11.dll"/>

<binaryImage start="0x00007FFD07FF0000" end="0x00007FFD080A8000" path="mscms.dll"/>

<binaryImage start="0x00007FFD04840000" end="0x00007FFD04847000" path="msimg32.dll"/>

<binaryImage start="0x00007FFC42A80000" end="0x00007FFC42C12000" path="adobe\AdobeXMPFiles.dll"/>

<binaryImage start="0x00007FFCC84E0000" end="0x00007FFCC8538000" path="adobe\ARE.dll"/>

<binaryImage start="0x00007FFCEF240000" end="0x00007FFCEF25E000" path="adobe\HalideRuntime.dll"/>

<binaryImage start="0x00007FFC2C570000" end="0x00007FFC2CA3E000" path="adobe\MPS.dll"/>

<binaryImage start="0x0000000054B70000" end="0x0000000054C28000" path="adobe\AXEDOMCore.dll"/>

<binaryImage start="0x00007FFCC75A0000" end="0x00007FFCC7647000" path="adobe\JP2KLib.dll"/>

<binaryImage start="0x00007FFCC76D0000" end="0x00007FFCC7734000" path="adobe\AdobeSVGAGM.dll"/>

<binaryImage start="0x00007FFCFEBC0000" end="0x00007FFCFEBC7000" path="MSVCP140_CODECVT_IDS.dll"/>

<binaryImage start="0x00007FFC29340000" end="0x00007FFC29633000" path="adobe\AID.dll"/>

<binaryImage start="0x00007FFCAC1E0000" end="0x00007FFCAC1EA000" path="SensApi.dll"/>

<binaryImage start="0x00007FFCC73A0000" end="0x00007FFCC7444000" path="adobe\AdobeLinguistic.dll"/>

<binaryImage start="0x00007FFD08AB0000" end="0x00007FFD08F16000" path="D3DCOMPILER_47.dll"/>

<binaryImage start="0x00007FFCFFCE0000" end="0x00007FFCFFD49000" path="oleacc.dll"/>

<binaryImage start="0x00007FFD0BB80000" end="0x00007FFD0BBE7000" path="mswsock.dll"/>

<binaryImage start="0x00007FFD09320000" end="0x00007FFD09451000" path="CoreMessaging.dll"/>

<binaryImage start="0x00007FFD09FA0000" end="0x00007FFD09FCF000" path="dwmapi.dll"/>

<binaryImage start="0x00007FFCFBAF0000" end="0x00007FFCFBD95000" path="comctl32.dll"/>

<binaryImage start="0x00007FFD08270000" end="0x00007FFD08284000" path="wtsapi32.dll"/>

<binaryImage start="0x00007FFD072A0000" end="0x00007FFD072AA000" path="version.dll"/>

<binaryImage start="0x00007FFD070B0000" end="0x00007FFD070DD000" path="glu32.dll"/>

<binaryImage start="0x00007FFD09AB0000" end="0x00007FFD09CD1000" path="dbghelp.dll"/>

<binaryImage start="0x00007FFCDFE50000" end="0x00007FFCDFE77000" path="adobe\ippcv.dll"/>

<binaryImage start="0x00007FFCE4B50000" end="0x00007FFCE4B6A000" path="adobe\ippcore.dll"/>

<binaryImage start="0x00007FFD0AEA0000" end="0x00007FFD0AEED000" path="powrprof.dll"/>

<binaryImage start="0x00007FFC28EE0000" end="0x00007FFC29337000" path="adobe\libmmd.dll"/>

<binaryImage start="0x00007FFC08970000" end="0x00007FFC09E90000" path="adobe\svml_dispmd.dll"/>

<binaryImage start="0x00007FFCC5480000" end="0x00007FFCC54E6000" path="adobe\ippi.dll"/>

<binaryImage start="0x00007FFCDF320000" end="0x00007FFCDF340000" path="adobe\ippcc.dll"/>

<binaryImage start="0x00007FFCC8D80000" end="0x00007FFCC8DB5000" path="adobe\ipps.dll"/>

<binaryImage start="0x00007FFCD5F50000" end="0x00007FFCD5F6D000" path="adobe\ippvm.dll"/>

<binaryImage start="0x00007FFCD0A70000" end="0x00007FFCD0A89000" path="credui.dll"/>

<binaryImage start="0x00007FFD07A20000" end="0x00007FFD07FD8000" path="d2d1.dll"/>

<binaryImage start="0x00007FFD07650000" end="0x00007FFD07747000" path="propsys.dll"/>

<binaryImage start="0x00007FFD0C270000" end="0x00007FFD0C2BC000" path="cfgmgr32.dll"/>

<binaryImage start="0x00007FFC07E50000" end="0x00007FFC08961000" path="adobe\AIDE.dll"/>

<binaryImage start="0x00007FFC517E0000" end="0x00007FFC51915000" path="adobe\AdobeXMP.dll"/>

<binaryImage start="0x0000000054170000" end="0x0000000054567000" path="adobe\SVGRE.dll"/>

<binaryImage start="0x00007FFD0BDC0000" end="0x00007FFD0BDD8000" path="cryptsp.dll"/>

<binaryImage start="0x00007FFC251F0000" end="0x00007FFC2696A000" path="adobe\libdynamic-napi.dll"/>

<binaryImage start="0x00007FFD049B0000" end="0x00007FFD04B5E000" path="WindowsCodecs.dll"/>

<binaryImage start="0x00007FFD09E20000" end="0x00007FFD09E58000" path="DXCore.dll"/>

<binaryImage start="0x00007FFD07050000" end="0x00007FFD07083000" path="winmm.dll"/>

<binaryImage start="0x00007FFD0BDE0000" end="0x00007FFD0BDEC000" path="CRYPTBASE.DLL"/>

<binaryImage start="0x00007FFD0C2E0000" end="0x00007FFD0C2EA000" path="dpapi.dll"/>

<binaryImage start="0x0000023C2FC50000" end="0x0000023C31F65000" path="adobe\icudt73.dll"/>

<binaryImage start="0x00007FFD082E0000" end="0x00007FFD08429000" path="dsreg.dll"/>

<binaryImage start="0x00007FFD0B1B0000" end="0x00007FFD0B1BC000" path="netutils.dll"/>

<binaryImage start="0x00007FFD0BE20000" end="0x00007FFD0BE32000" path="msasn1.dll"/>

<binaryImage start="0x00007FFD0C940000" end="0x00007FFD0C9BF000" path="bcryptPrimitives.dll"/>

<binaryImage start="0x00007FFD0AF90000" end="0x00007FFD0AFA3000" path="umpdc.dll"/>

<binaryImage start="0x00007FFCD7460000" end="0x00007FFCD74CA000" path="ninput.dll"/>

<binaryImage start="0x00007FFD0A620000" end="0x00007FFD0AE82000" path="windows.storage.dll"/>

<binaryImage start="0x00007FFD0A4B0000" end="0x00007FFD0A617000" path="WinTypes.dll"/>

<binaryImage start="0x00007FFD09710000" end="0x00007FFD097BC000" path="uxtheme.dll"/>

<binaryImage start="0x00007FFCC3F90000" end="0x00007FFCC3FED000" path="adobe\ssleay32.dll"/>

<binaryImage start="0x0000000053EF0000" end="0x0000000054163000" path="adobe\libeay32.dll"/>

<binaryImage start="0x00007FFD04930000" end="0x00007FFD0494B000" path="wkscli.dll"/>

<binaryImage start="0x00007FFD05630000" end="0x00007FFD05659000" path="srvcli.dll"/>

<binaryImage start="0x00007FFD0B630000" end="0x00007FFD0B665000" path="rsaenh.dll"/>

<binaryImage start="0x00007FFCAB7C0000" end="0x00007FFCAB84C000" path="adobe\PSRes.dll"/>

<binaryImage start="0x00007FFCFEA80000" end="0x00007FFCFEA84000" path="adobe\PSViews.dll"/>

<binaryImage start="0x00007FFD0B6D0000" end="0x00007FFD0B6E8000" path="kernel.appcore.dll"/>

<binaryImage start="0x00007FFD0C4A0000" end="0x00007FFD0C4C5000" path="profapi.dll"/>

<binaryImage start="0x00007FFD0DC60000" end="0x00007FFD0DD0F000" path="clbcatq.dll"/>

<binaryImage start="0x00007FFCD4890000" end="0x00007FFCD4907000" path="Windows.FileExplorer.Common.dll"/>

<binaryImage start="0x00007FFD05370000" end="0x00007FFD0562E000" path="iertutil.dll"/>

<binaryImage start="0x00007FFCE9470000" end="0x00007FFCE95A4000" path="Windows.StateRepositoryPS.dll"/>

<binaryImage start="0x00007FFCFA510000" end="0x00007FFCFA54E000" path="windows.staterepositoryclient.dll"/>

<binaryImage start="0x00007FFCDF340000" end="0x00007FFCDF366000" path="edputil.dll"/>

<binaryImage start="0x00007FFCDE9C0000" end="0x00007FFCDEA19000" path="vaultcli.dll"/>

<binaryImage start="0x00007FFD057C0000" end="0x00007FFD059B0000" path="urlmon.dll"/>

<binaryImage start="0x00007FFCE7670000" end="0x00007FFCE7683000" path="virtdisk.dll"/>

<binaryImage start="0x00007FFCEA050000" end="0x00007FFCEA05B000" path="fltLib.dll"/>

<binaryImage start="0x00007FFCD3210000" end="0x00007FFCD3232000" path="cldapi.dll"/>

<binaryImage start="0x00007FFCDCEB0000" end="0x00007FFCDCF5C000" path="appresolver.dll"/>

<binaryImage start="0x00007FFCDD4C0000" end="0x00007FFCDD525000" path="Bcp47Langs.dll"/>

<binaryImage start="0x00007FFD02790000" end="0x00007FFD02FA7000" path="OneCoreUAPCommonProxyStub.dll"/>

<binaryImage start="0x00007FFD0E0D0000" end="0x00007FFD0E0EF000" path="imagehlp.dll"/>

<binaryImage start="0x00007FFC3F410000" end="0x00007FFC3F46D000" path="sti.dll"/>

<binaryImage start="0x00007FFD0EB10000" end="0x00007FFD0EC2D000" path="msctf.dll"/>

<binaryImage start="0x00007FFD07280000" end="0x00007FFD0728A000" path="wiatrace.dll"/>

<binaryImage start="0x00007FFCD4040000" end="0x00007FFCD409D000" path="dataexchange.dll"/>

<binaryImage start="0x00007FFD03340000" end="0x00007FFD035A5000" path="twinapi.appcore.dll"/>

<binaryImage start="0x00007FFD05DC0000" end="0x00007FFD05FD9000" path="dcomp.dll"/>

<binaryImage start="0x00007FFD06730000" end="0x00007FFD06774000" path="directxdatabasehelper.dll"/>

<binaryImage start="0x00007FFD0B6F0000" end="0x00007FFD0B724000" path="ntmarta.dll"/>

<binaryImage start="0x00007FFCD6080000" end="0x00007FFCD612E000" path="TextShaping.dll"/>

<binaryImage start="0x00007FFCC38D0000" end="0x00007FFCC390C000" path="C_G18030.DLL"/>

<binaryImage start="0x00007FFD060B0000" end="0x00007FFD060C0000" path="wbemprox.dll"/>

<binaryImage start="0x00007FFD05FE0000" end="0x00007FFD06062000" path="wbemcomn.dll"/>

<binaryImage start="0x00007FFD02430000" end="0x00007FFD02444000" path="wbemsvc.dll"/>

<binaryImage start="0x00007FFD02FB0000" end="0x00007FFD030AA000" path="fastprox.dll"/>

<binaryImage start="0x00007FFD02240000" end="0x00007FFD02263000" path="amsi.dll"/>

<binaryImage start="0x00007FFD02060000" end="0x00007FFD020DC000" path="MpOAV.dll"/>

<binaryImage start="0x00007FFD08730000" end="0x00007FFD087A2000" path="netprofm.dll"/>

<binaryImage start="0x00007FFD00540000" end="0x00007FFD00552000" path="npmproxy.dll"/>

<binaryImage start="0x00007FFD0D2B0000" end="0x00007FFD0D2B9000" path="nsi.dll"/>

<binaryImage start="0x00007FFD057A0000" end="0x00007FFD057B9000" path="dhcpcsvc6.DLL"/>

<binaryImage start="0x00007FFD06A50000" end="0x00007FFD06A6E000" path="dhcpcsvc.dll"/>

<binaryImage start="0x00007FFD0B230000" end="0x00007FFD0B317000" path="dnsapi.dll"/>

<binaryImage start="0x00007FFC9F4B0000" end="0x00007FFC9F52A000" path="adobe\AdobePIP.dll"/>

<binaryImage start="0x00007FFD0BC10000" end="0x00007FFD0BC34000" path="gpapi.dll"/>

<binaryImage start="0x00007FFD04970000" end="0x00007FFD049A1000" path="cryptnet.dll"/>

<binaryImage start="0x00007FFD05110000" end="0x00007FFD0511C000" path="winnsi.dll"/>

<binaryImage start="0x00007FFCD4BD0000" end="0x00007FFCD4BE6000" path="msisip.dll"/>

<binaryImage start="0x00007FFD0E260000" end="0x00007FFD0E2DB000" path="coml2.dll"/>

<binaryImage start="0x00007FFCD4960000" end="0x00007FFCD497A000" path="wshext.dll"/>

<binaryImage start="0x00007FFCC36E0000" end="0x00007FFCC372B000" path="AppxSip.dll"/>

<binaryImage start="0x00007FFCFEA30000" end="0x00007FFCFEA3C000" path="pwrshsip.dll"/>

<binaryImage start="0x00007FFCF1E70000" end="0x00007FFCF1E7B000" path="EsdSip.dll"/>

<binaryImage start="0x00007FFCFD0F0000" end="0x00007FFCFD19A000" path="webio.dll"/>

<binaryImage start="0x00007FFD02180000" end="0x00007FFD0218A000" path="rasadhlp.dll"/>

<binaryImage start="0x00007FFD03E40000" end="0x00007FFD03EC1000" path="FWPUCLNT.DLL"/>

<binaryImage start="0x00007FFCEC6E0000" end="0x00007FFCEC80C000" path="textinputframework.dll"/>

<binaryImage start="0x00007FFD0B520000" end="0x00007FFD0B5C9000" path="schannel.dll"/>

<binaryImage start="0x00007FFD059B0000" end="0x00007FFD05D1D000" path="CoreUIComponents.dll"/>

<binaryImage start="0x00007FFCE6F60000" end="0x00007FFCE6F69000" path="IconCodecService.dll"/>

<binaryImage start="0x00007FFCFC9D0000" end="0x00007FFCFC9E5000" path="mskeyprotect.dll"/>

<binaryImage start="0x00007FFD0BED0000" end="0x00007FFD0BF07000" path="ntasn1.dll"/>

<binaryImage start="0x00007FFD0BF10000" end="0x00007FFD0BF38000" path="ncrypt.dll"/>

<binaryImage start="0x00007FFCFCA20000" end="0x00007FFCFCA47000" path="ncryptsslp.dll"/>

<binaryImage start="0x00007FFC4F7C0000" end="0x00007FFC4F8F8000" path="adobe\microsoft.ai.machinelearning.dll"/>

<binaryImage start="0x00007FFC05C70000" end="0x00007FFC06689000" path="adobe\onnxruntime.dll"/>

<binaryImage start="0x00007FFCD04A0000" end="0x00007FFCD04BA000" path="adobe\FastCore.8bx"/>

<binaryImage start="0x00007FFC93E80000" end="0x00007FFC93F8A000" path="adobe\MMXCore.8bx"/>

<binaryImage start="0x00007FFC6C2C0000" end="0x00007FFC6C383000" path="adobe\MultiProcessor Support.8bx"/>

<binaryImage start="0x00007FFCB6190000" end="0x00007FFCB61D8000" path="adobe\Plugin.dll"/>

<binaryImage start="0x00007FFC04F50000" end="0x00007FFC05C6D000" path="adobe\HalideBottlenecks.8bx"/>

<binaryImage start="0x00007FFC01B10000" end="0x00007FFC025D6000" path="adobe\Dicom.8bi"/>

<binaryImage start="0x0000000000F30000" end="0x000000000CBB6000" path="adobe\Camera Raw.8bi"/>

<binaryImage start="0x00007FFCE31A0000" end="0x00007FFCE340D000" path="msxml3.dll"/>

<binaryImage start="0x00007FFCCCF70000" end="0x00007FFCCD13E000" path="mfplat.dll"/>

<binaryImage start="0x00007FFD073E0000" end="0x00007FFD07412000" path="RTWorkQ.dll"/>

<binaryImage start="0x00007FFCE7520000" end="0x00007FFCE7537000" path="ondemandconnroutehelper.dll"/>

<binaryImage start="0x00007FFCFAFA0000" end="0x00007FFCFB0DA000" path="Windows.System.Launcher.dll"/>

<binaryImage start="0x00007FFD05660000" end="0x00007FFD056F2000" path="msvcp110_win.dll"/>

<binaryImage start="0x00007FFD066E0000" end="0x00007FFD066FB000" path="windows.staterepositorycore.dll"/>

<binaryImage start="0x00007FFCCA2A0000" end="0x00007FFCCA2C4000" path="adobe\BIB.dll"/>

<binaryImage start="0x00007FFCC8A70000" end="0x00007FFCC8A9B000" path="adobe\BIBUtils.dll"/>

<binaryImage start="0x00007FFC43540000" end="0x00007FFC43681000" path="adobe\ACE.dll"/>

<binaryImage start="0x00007FFC03410000" end="0x00007FFC03B06000" path="adobe\AGM.dll"/>

<binaryImage start="0x00007FFC04B20000" end="0x00007FFC04F4F000" path="adobe\CoolType.dll"/>

<binaryImage start="0x0000000054B40000" end="0x0000000054B6B000" path="adobe\AXE8SharedExpat.dll"/>

<binaryImage start="0x00007FFBF4F70000" end="0x00007FFBF9A5A000" path="adobe\mkl_core.2.dll"/>

<binaryImage start="0x00007FFC28460000" end="0x00007FFC2884E000" path="adobe\ippccl9.dll"/>

<binaryImage start="0x00007FFC0F5A0000" end="0x00007FFC0FBB1000" path="adobe\ippcvl9.dll"/>

<binaryImage start="0x00007FFC06BE0000" end="0x00007FFC07E44000" path="adobe\ippil9.dll"/>

<binaryImage start="0x00007FFC0DD00000" end="0x00007FFC0E290000" path="adobe\ippsl9.dll"/>

<binaryImage start="0x00007FFC06690000" end="0x00007FFC06BD6000" path="adobe\ippvml9.dll"/>

<binaryImage start="0x00007FFCAB4C0000" end="0x00007FFCAB504000" path="icm32.dll"/>

<binaryImage start="0x00007FFC02980000" end="0x00007FFC0340B000" path="adobe\ScriptingSupport.8li"/>

<binaryImage start="0x00007FFC01310000" end="0x00007FFC01771000" path="adobe\MaterialSuite.8li"/>

<binaryImage start="0x00007FFD0B140000" end="0x00007FFD0B1A4000" path="winsta.dll"/>

<binaryImage start="0x00007FFCD76F0000" end="0x00007FFCD77B8000" path="twinapi.dll"/>

<binaryImage start="0x00007FFC00A80000" end="0x00007FFC01306000" path="adobe\AdobeHunspellPlugin.dll"/>

<binaryImage start="0x00007FFC419D0000" end="0x00007FFC41AD5000" path="adobe\WRLiloPlugin.dll"/>

<binaryImage start="0x00007FFD0C3E0000" end="0x00007FFD0C482000" path="sxs.dll"/>

<binaryImage start="0x00007FFD0C230000" end="0x00007FFD0C263000" path="devobj.dll"/>

<binaryImage start="0x00007FFD063C0000" end="0x00007FFD064FC000" path="AppXDeploymentClient.dll"/>

<binaryImage start="0x00007FFBFFF50000" end="0x00007FFC00A72000" path="ig75icd64.dll"/>

<binaryImage start="0x00007FFD00890000" end="0x00007FFD012B9000" path="igdusc64.dll"/>

<binaryImage start="0x00007FFC2FAD0000" end="0x00007FFC2FCD5000" path="D3D12Core.dll"/>

<binaryImage start="0x00007FFBFFB30000" end="0x00007FFBFFF43000" path="igd12umd64.dll"/>

<binaryImage start="0x00007FFD04110000" end="0x00007FFD04812000" path="d3d10warp.dll"/>

<binaryImage start="0x00007FFCC3F60000" end="0x00007FFCC3F8D000" path="D3DSCache.dll"/>

<binaryImage start="0x00007FFCD0440000" end="0x00007FFCD045C000" path="opencl.dll"/>

<binaryImage start="0x00007FFCAD760000" end="0x00007FFCAD7C7000" path="IntelOpenCL64.dll"/>

<binaryImage start="0x00007FFC25020000" end="0x00007FFC251E2000" path="intelocl64.dll"/>

<binaryImage start="0x00007FFC61050000" end="0x00007FFC610ED000" path="task_executor64.dll"/>

<binaryImage start="0x00007FFC42880000" end="0x00007FFC42958000" path="cpu_device64.dll"/>

<binaryImage start="0x00007FFBFF6B0000" end="0x00007FFBFFB2A000" path="igdrcl64.dll"/>

<binaryImage start="0x00007FFCAC770000" end="0x00007FFCAC7B3000" path="igdfcl64.dll"/>

<binaryImage start="0x00007FFBFF130000" end="0x00007FFBFF6A6000" path="igdmcl64.dll"/>

<binaryImage start="0x00007FFC9E4F0000" end="0x00007FFC9E55D000" path="igdbcl64.dll"/>

<binaryImage start="0x00007FFBFD560000" end="0x00007FFBFF12D000" path="common_clang64.dll"/>

<binaryImage start="0x00007FFBFAA30000" end="0x00007FFBFBB74000" path="adobe\adobe_c2pa.uxpaddon"/>

<binaryImage start="0x00007FFC3B8D0000" end="0x00007FFC3BE56000" path="EmbeddedBrowserWebView.dll"/>

<binaryImage start="0x00007FFD012C0000" end="0x00007FFD02059000" path="igd10iumd64.dll"/>

</binaryImageSet>

<dumpType>

Mini

</dumpType>

<hbLogSessionDllStatus>

</hbLogSessionDllStatus>

</crash>

<sessionId>

50391a1e-281c-4c9c-8ddb-c3718198adc5

</sessionId>

</crashreport>

Windows

Correct answer KR Seals

Take a look at this Adobe document regarding hardware requirements for PS V 25.

If I am reading your crash report correctly it looks like you only have 1GB GPU memory. The document I linked says 1.5 GB is the minimum.

Were earlier versions of PS working on your computer? You can roll back to V 24.x via the Creative Cloud app.

Community Expert

Correct answer

Community Expert

Take a look at this Adobe document regarding hardware requirements for PS V 25.

If I am reading your crash report correctly it looks like you only have 1GB GPU memory. The document I linked says 1.5 GB is the minimum.

Were earlier versions of PS working on your computer? You can roll back to V 24.x via the Creative Cloud app.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

Participant

Thanks you very much for this hint @KR Seals - the rollback to v24 solved my problem for now!

However, crashing an Application without an human readable error and showing a link to a solution that does not work is the best way to get rid of loyal customers. Great work, Adobe!

Kevin Stohlmeyer

Community Expert

Community Expert

Hi @slmysl are you submitting crash reports via your Adobe ID?

How much free space do you have on the main HD?

Participant

I'm having the same issue. Worked for hours yesterday. Left, tried to get in today after updating, and can no longer open new or old files. I've rebooted. Since the other guy already tried re-installing, I'm guessing that's not it. I have reported it via the reporting tool.

However, I'm on a deadline and need this to work. Any and all knowledge will be appreciated.