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crash when open image with PS

New Here ,
May 31, 2023 May 31, 2023

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Before I updated to PS 23.5.5, the PS was fine, I could open RAW files, drag and drop each image and copy and paste between files in the PS, then after I updated to 23.5.5, every time I drag and drop images and open RAW files in the PS it immediately crashes (quit unexpectedly).

things I've done and it still crashes:

1. I have tried installing the old version of PS and it still crashes again
2. I have unchecked use graphic processor and multithreaded compositing
3. Reset preferences on quit and it still crashes

I'm using MacOS Catalina 10.15

thank you for your help 🙂

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Adobe
New Here ,
May 31, 2023 May 31, 2023

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just found (probably) the root of the problem, which is the camera RAW 15.3

after I installed the previous version of camera RAW (14.5), the problems such as drag and drop and opening RAW files have disappeared

thanks for reading, have a great day!

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