Participating Frequently

질문

Creative Cloud Storage Full, when no where close to being full.

Forum|Forum|3 years ago
September 12, 2022
9 답변들
3525 조회

I had 1.2 GB of files in my storage. I checked my deleted folder, and even deleted some items to get it to 949 MB of files. My plan has 1 TB of storage. Why am I still getting reapeated notifications that my storage is almost full? Even with 1.2 GB I'm still only using about a tenth of 1% of my storage.

이 주제는 답변이 닫혔습니다.

Tucker Toons

Known Participant

Same here, I'm getting CONSTANT Creative cloud notifications telling me my storage is almost full but I have NOTHING stored in the cloud? I've checked and there's nothing! These messages are annoying, but do they portend future problems?!!

S

SapnaDV

Participant

I experienced the same problem until I spoke with an Adobe's CS team on the phone. The solution Chandan gave me was to login to your account through assets.adobe.com. Here, go the 'Deleted' folder and delete all the files. If this doesn't clear up your storage, click on 'Launch more', that's at the bottom left hand corner and further click on 'Synced files'. When this opens up go to the 'Deleted' folder here and delete all the files. This should clear up your storage space.

I hope this helps. Good luck!

S

SapnaDV

Participant

Wabber_HM

Inspiring

I started getting this in my Photoshop about last month. It would just periodically pop up after some use. I checked if I'm even using Creative CLoud storage and while I don't have any files on it, I'm using about 570 MB out of 1 TB I'm alloted. That's definitely not full, so I'm wondering what's going on.

Kevin Stohlmeyer

Community Expert

Hi @Wabber_HM check all your folders/tabs under assets.adobe.com - libraries, trash/deleted files (until permanently deleted), cloud docs all add up.

Wabber_HM

Inspiring

I deleted some items in the trash, but it just confirms the storage count in the lower left is accurate. I'm using megabytes and Photoshop will still bother me about being full even though I'm not. I'll wait and see if it still comes up though, since I did delete some items in the trash.

onevox작성자

Participating Frequently

Again today. No solutions. Apparently no one at Adobe can explain it.

M

msari

Participant

I've had this issue for almost two months. I also did the suggestions and I have nothing saved, and since Cloud reports being full I can no longer save any work.

onevox작성자

Participating Frequently

Tarun:

Dear User,

The following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20220922_082320_192-mac-GS.zxp

Please use the above filename as a reference when contacting Adobe Customer Care.

Thank you,

The Log Collector Tool team

onevox작성자

Participating Frequently

The message is back. Storage is full again, libraries can't sync. 1 TB of storage yet.

This is not closed.

onevox작성자

Participating Frequently

Seems like the only option I seem to have is to give some Adobe employee access to my laptop to look around, which is unacceptable.

onevox작성자

Participating Frequently

Spoke to Adobe rep, who wanted to remote access my laptop, which I was unwilling to allow since it's a work computer. So they emailed me this:

Hope you are doing well,

These are the 2 article that may help you in getting the issue resolved:
https://community.adobe.com/t5/creative-cloud-services-discussions/cc-libraries-sync-error/td-p/10901142
https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html

kindly let me know if you need any further assistance.

Thanks for working with us,

Adobe Customer Care

So I did recommendations on both links. One of which deleted Creative Cloud, so I had to reinstall CC and all apps.

Problem persists. Just now...

Tarun Saini

Community Manager

Hi @onevox ,

We're sorry about the trouble and thanks for trying the steps shared in the article above. Let's work together and resolve the issue. Could you please share the Adobe logs from your machine? Please share the file with us by uploading it to a cloud storage service & sharing a link with us to download the file. We can share the info with the product team so that they can investigate the issue further.

Here is the link to generate the logs:- https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards,

Tarun

onevox작성자

Participating Frequently

Now I'm curious. Why is Adobe no longer showing me my storage limit? Just the amount used ...

Tarun Saini

Community Manager

Sorry for the delay. I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Regards,

Tarun

onevox작성자

Participating Frequently

Nothing in Lightroom. About 6 small PDFs. I deleted files in the assets to reduce my size as previously reported.

Even if there was content there, it doesn't explain why Adobe is reporting "almost full you need to upgrade" and showing far less than the limit. Unless it's a ploy to get me to sign up for more storage when I don't need it. Or a ploy to get me to sign in to my account every day to check it. Is it?

onevox작성자

Participating Frequently

Happened again today.

Tarun Saini

Community Manager

Thanks for your response.

Could you please check & confirm the below locations if you don't have any files?

https://assets.adobe.com/cloud-documents (Creative Cloud)
https://lightroom.adobe.com/libraries (Lightroom)
https://acrobat.adobe.com/link/home/ (Document Cloud)

You may also check this article for more info & let us know if that helps: https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

Regards,

Tarun

Tarun Saini

Community Manager

Hi there,

We're sorry to hear about your difficulties. Would you mind sharing the screenshot of the notification which you're receiving? Please share your Adobe ID with us via private message so that we will investigate the issue further.

Regards,

Tarun

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