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Creative Cloud update window corrupted

Community Beginner ,
Oct 21, 2023 Oct 21, 2023

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A few days ago I received a notification there were some updates available.  I tried opening the Creative Cloud app via the icon at the top of my Mac desktop but only see a strange distorted window.  I've uploaded an image of the window below.   The same thing results when I try to open Creative Cloud from the Applications portion of Mac OS Finder.

I'm using a 2019 Macbook Pro running OS 14.0

Because of this, I cannot update any Adobe program.  

 

Please advise.

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Adobe
Community Beginner ,
Oct 21, 2023 Oct 21, 2023

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The problem was resolved by reinstalling the Creative Cloud App though I should mention it took starting to uninstall the app first.  Only after starting the uninstall process was I given the option to "repair" the app.  Based on the information on my screen during the "repar" process, it appears it just re-downloaded it and installed.  There was nothing to say any "repair" actually occurred. I think listing a "repair" option would be a good option for Adobe to consider.

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Explorer ,
Aug 29, 2024 Aug 29, 2024

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Thank you - I clicked on the uninstall app and it gave me an option to repair.  I clicked repair and now the app icon works again!  thank you! 😊 

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