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Crop tool broken in Photoshop 23.5

Community Beginner ,
Aug 24, 2022 Aug 24, 2022

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Updated PS CC to 23.5.0 yesterday.  Today, whenever I attempt to crop and image, the image disappears, the histogram become a series of vertical lines. Pressing CMD-0 results in a set of 8 blocks of relatively neutral color but the entire image.  Undoing the crop causes the file to zoom to 12,800% but it does revert to the file before the crop was attempted.

I have deactivated Native Canvas.

I have turned off Graphics Processor.

I have restarted after both and no improvement.

 

MacBook Pro, M1 Pro, macOS Monterey v12.4

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correct answers 1 Correct answer

Community Beginner , Aug 25, 2022 Aug 25, 2022

Already tried Disable Native Canvas and restarted. No change. 

Manually removing the Settings file did resolve the issue.

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Adobe Employee ,
Aug 25, 2022 Aug 25, 2022

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Hi @treyneal3 sorry to hear this.

 

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur? 

 

If this doesn't work let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

Thank you,

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Community Beginner ,
Aug 25, 2022 Aug 25, 2022

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Already tried Disable Native Canvas and restarted. No change. 

Manually removing the Settings file did resolve the issue.

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Adobe Employee ,
Aug 25, 2022 Aug 25, 2022

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Thank you for the update @treyneal3. Have you tried rolling back a version to see if the issue persists?


https://helpx.adobe.com/download-install/using/install-previous-version.html

 

Thank you,

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Community Beginner ,
Aug 25, 2022 Aug 25, 2022

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I have not. That said, is there a way to restore any of my prior settings (I saved the Setting file before deleting it)?  

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