Skip to main content
Known Participant
October 17, 2018
Answered

Crop Tool Issue With CC2019 - Possible Bug?

  • October 17, 2018
  • 14 replies
  • 14977 views

Just noticed something odd with the crop tool in CC2019. This only happens in Classic Crop mode.

When you want to do a custom crop with W x H x resolution selected with the size and resolution boxes left blank, the crop remains in the same aspect ratio if you try to lengthen/shorten one side of the crop.

Has anyone had the same issue - and how do you resolve this?

    This topic has been closed for replies.
    Correct answer Akash Sharma

    Thanks for sharing the video. As davescm has mentioned, I believe that this is related to the new transform behavior change in the 20.0 Photoshop update.

    See the below screengrab:

    Source New and enhanced features | Latest release of Photoshop CC

    ~Akash

    14 replies

    New Participant
    January 2, 2019

    Was running into a crop issue myself, couldn't pulldown to crop image like I had so many times before.

    Was a .png file, so I saved in photoshop to .jpg .. still nothing

    Exited out of all the other files I had open and success. 

    Maybe Adobe should have us all beta their product before they release the software, and maybe they should quit changing the things that work, and have worked for decades, and just create new ideas around those. 

    PECourtejoie
    Community Expert
    November 14, 2018

    Mark and others, I believe it would make sense to log your messages in the feedback.photoshop.com site, on a thread with the most comments on the topic.

    Participating Frequently
    November 2, 2018

    I have an additional problem with the Crop Tool in PS CC 2019:

    The resolution field is missing.

    This is completely slowing my workflow when cropping images for the web.

    Really irritating.

    davescm
    Community Expert
    November 2, 2018

    That looks like it is set to a ratio

    You will only see resolution if you set it to a Width Height Resolution

    Dave

    Participating Frequently
    November 3, 2018

    Thank you Dave. Clearly I'm getting too old for this.

    New Participant
    November 2, 2018

    Has Adobe issued a statement about this problem? Are they taking steps to fix it? This change is NOT an improvement in any way I can see.

    Known Participant
    November 2, 2018

    Yes I've just discovered the same problem with the crop tool and I can't see a 'classic' option either. Adobe have basically managed to make this version unusable for me, add in the interruption to the work flow with the dreadful pop up box that can not be switched off and it leaves PS 2019 definitely one to avoid until its fixed with an announcement. Adobe havent even fixed the metadata not running alphabetically from PS 2018 yet. I'm dumping this version of PS with its growing list of broken basics and going back to PS 2018 with just the broken metadata.

    rasmab4540683
    New Participant
    November 1, 2018

    I'm considering returning to using v.19.1.6 (2018) because of this. Making sure horizons are level is something I do as standard before I manipulate or catalogue images. Sometimes it's all I have to do with an image, or crop and straighten. To do this using the new format wastes my time and is counter-intuitive. Not to mention the muscle memory factor! I can't remember if previous versions had the 'straighten using a line' function - I never needed to test that button until now, but it is kind of cool. Doesn't make up for the new system, to my mind. Not impressed. Also, the new version has seriously slowed down my computer - yes, it's an older Mac...but that doesn't make it obsolete. And why? (does anyone know) did this only show up today, when I've had and been using v.20 for at least 2 weeks now. That's just weird.

    Participating Frequently
    October 27, 2018

    You also can no longer set the Width or Height to blank.  I have used this method as a quick way to set the resolution for years, now if you try to make those fields blank, it defaults to 1px.  After trying to set them to blank a few times, Photoshop freezes and has to be restarted.  Da-ja-vu to the 2017 update with all of the issues across this update of Photoshop and Indesign.

    Known Participant
    October 18, 2018

    Glad its not only me.

    There is another post about this - and someone has posted a fix. I've tried it (on Windows) and it does work.

    To revert to the legacy transform behavior, do the following:

    1. Use Notepad (Windows) or a text editor on Mac OS to create a plain text file (.txt).
    2. Type the text below in the text file:

      TransformProportionalScale 0

    3. Save the file as "PSUserConfig.txt" to your Photoshop settings folder:
      • Windows: [Installation Drive]:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Photoshop CC 2019\Adobe Photoshop CC 2019 Settings\
      • macOS: //Users/[User Name]/Library/Preferences/Adobe Photoshop CC 2019 Settings/
    davescm
    Community Expert
    October 18, 2018

    It looks like it is tied up with the new behaviour of Transform.

    Strange though how the classic crop mode needs shift to change the aspect ratio (the same as transforming a pixel layer) whereas the newer crop mode needs shift to maintain the aspect ratio (same as transforming a vector shape).

    Whilst I am not against the newer transform behaviour, muscle memory quickly adapts, the inconsistent implementation within Photoshop does not help anyone.

    Dave

    fizzyfizz
    Known Participant
    October 17, 2018

    Exactly the same problem here. PS installed on 2 different machines. Same issue. Shift makes no difference. How on earth can this be a new feature over the previous version?! I want to be to adjust my crop proportions but am unable to. Sticking with previous version for now.

    New Participant
    October 17, 2018

    Same problem here too. 

    Peru Bob
    Community Expert
    October 17, 2018

    I don't think it is a bug.  I think it's a new feature.