Cuadro dialogo "guardar como" aparece negro en Photoshop v23.5

[Manolo288733370s6x]

Mirad lo que me ha ocurrido. El cuadro de diálogo que se debe abrir cuando yo pulso "guardar como", se abre pero aparece totalmente en negro y no me da opción a poder cambiar el formato de la imagen que deseo guardar, ni el tamaño, ni la ubicación. ¿Por favor, sabe alguien cómo solucionar este problema?

Look what happened to me. The dialogue box that should open when I click "save as", opens but it is completely black and does not give me the option to change the format of the image I want to save, nor the size, nor the location. Please, does anyone know how to solve this problem?

[Ged_Traynor]

Hi

Try enabling this option in preferences and restarting Photoshop to see if it helps

[Manolo288733370s6x]

Hi Ged, mucks thanks for your reply. I have taken your advice and restarted the program, but unfortunately the error persists.

 

[Ranjisha Sengupta]

Hi @Manolo288733370s6x 

Thanks for trying out the suggestion by @Ged_Traynor. 

Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share with us? 

You may try resetting Photoshop preferences back to defaults and check if that helps. Here's the article for the steps: https://adobe.ly/3ceal5t

Also, back up the existing Photoshop preferences if you have any custom brushes, action, and workspace: https://adobe.ly/2vNz6FG

Let us know how it goes.

Best,

Ranjisha

[Manolo288733370s6x]

Hi Ranjisha good afternoon, thank you very much for your reply, but the problem has corrected itself. I reinstalled the Mac operating system and the problem disappeared. Nevertheless, thank you for your reply and sorry I didn't reply sooner.

All the best

Manolo