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Deactivated dead computer and activating the other "no subscription" when the laptop version is on.

New Here ,
Jun 18, 2023 Jun 18, 2023

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Main desktop has died. I temporarely deactivated dead one at https://account.adobe.com/activated-devices I installed with difficulties first version of photoshop on my second laptop. Now I am trying to deactivate it and install to the desktop. "No subscription". Only one copy of 2 is active and works at https://account.adobe.com/activated-devices
How to install main photoshop paid version? I tried to install trial and enter known registr. key but it doesn't let me even open the trial saying that it is expired.

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Adobe
Community Expert ,
Jun 18, 2023 Jun 18, 2023

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Contact Adobe Support and ask them for an activation count reset for your legacy product.  If necessary, ask to speak with a supervisor as most new hires won't know what you're talking about.  DO NOT ask for anything more than a count reset. Adobe can't help you with discontinued software.

Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

 

That said, 10+ year old software must be replaced at some point.  You can't keep using it forever.  New equipment requires new compatible software.

 

MODERN OPTIONS:
Photoshop Elements or Premiere Elements (approx $100, no subscription needed).
https://www.adobe.com/products/photoshop-elements.html

Creative Cloud Photography Plan (approx $10/month for 12 months). Includes the following:

  • Photoshop CC and Photoshop on iPad
  • Camera Raw
  • Lightroom on desktop, mobile and the web
  • Lightroom Classic
  • Portfolio website + hosting
  • Adobe Express (free starter plan)
  • Bridge
  • 20 GB cloud storage (upgradable to 1 TB).
  • Free upgrades for paid subscribers

https://www.adobe.com/creativecloud/photography.html

 

Creative Cloud All Apps (20+ pro apps & services) and Single App Plans
https://www.adobe.com/creativecloud/plans.html

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jun 18, 2023 Jun 18, 2023

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Are you trying to sign in to Photoshop or the Creative Cloud app? It's the CC app you need to log on to first.  In fact, I thought you fave to signed in to even download a CC app.  So, to clarify, are you able to sign in to the Creative Cloud app?

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