Skip to main content
New Participant
May 28, 2018
Question

Disk error while saving Photoshop files at Google-File-Stream

  • May 28, 2018
  • 12 replies
  • 5867 views

since about 2 weeks I sometimes get a disk-error on my Mac while saving a file with Photoshop on GoogleDrive-FileStream.

After 2 or 3 saving attempts it usually saves just fine. Saving on my hard drive works without any problems.

Any idea what the problem might be?

This topic has been closed for replies.

12 replies

Brainiac
August 20, 2020

Adobe does not support network drives and definitely does not support using a cloud service. Save to your local hard drive and manually copy files over. You are going to lose data otherwise.

New Participant
August 29, 2023

I've been doing this lately, the problem got to be too big of a pain to continue dealing with it. I noticed not only would I get the error but it created a host of temp files showing up in the various folders I was trying to save to. It seems really odd that Adobe hasn't dealt with it as it is a relatively recent problem  and worked great before this started occurring.

Participating Frequently
August 17, 2020

I'm having the same problem using Google Drive File Stream. Photoshop hangs on 0% saving, and there's no way to abort and save as another filename or on another volume.

 

I did, however, find kind of a stupid/genius workaround so you don't lose all your work. Photoshop has an option called Export Layers to Files. This lets you save out each layer as its own PSD in another location, such as your desktop. Then, after force quitting Photoshop, you can reopen your old file (or create a new file with the same dimensions), and drag all of the layers back to the document. They will appear as Smart Objects, but you can then select them all choose Convert to Layers. Afterwards, your file should appear essentially the same as it was before you got the error.

New Participant
August 20, 2020

That's a crazy workaround. It's 2020, covid is here and this function not working since 2018 is really beyond astounding. How do we supposed to work from multiple locations and why don't Google Or Adobe acknowledge their problem? Oh, because they are to big to fix things in a reasonable timeframe, everybody can wait.. years.

Participating Frequently
August 20, 2020

Desperate times call for desperate measures. Glad I could help! 😉

New Participant
July 16, 2018

I have the same issue and it's infuriating because I save like every few seconds and this disk error pops up constantly. I found that it doesn't happen when I make that file or folder "available offline" which may not be ideal for some people, but is a temporary workaround.

New Participant
July 17, 2018

Even when making all my files available offline, i'm still having the same issue.

New Participant
July 17, 2018

Sorry you are right, I am still having the same issue too. I thought that had solved the issue.

Salmon Gram
Known Participant
July 11, 2018

I am having this same issue with my Photoshop CS6, only I am not using anything Google related.  I am trying to save right to my desktop and receiving this error.  I have reset my settings, which didn't work.  I am just trying to save as a PSD file, and it doesn't work at all.  If I choose to save in a different location, it will let me, but if I choose to overwrite a file, I get the disk error message again.

I forgot to mention.  Saving for web seems to work fine.  It seems to be only trying to save the PSD file that is the problem for me...so far.

New Participant
July 5, 2018

Same problem here. I hope Adobe will fix this problem because the risk of losing files now is quite big.

New Participant
July 3, 2018

Throwing my weight behind this issue. I really wish Adobe could look into this, as it is the only application I use that has this problem with Google Drive Stream, and I know Google might never address the issue from their side. I've been seeing this issue for months now, and it disrupts our team's workflow. Not only will it not save updates, but the original file will be deleted too. It usually works after a few tries, but it's been getting progressively worse. I came to this forum now because I just got a disk error message after 10 consecutive attempts to save the file.

rtill3
New Participant
June 20, 2018

Here's a Customer Service follow up: (after an hour of chatting)

  • Aren't allowed to help because it's with a 3rd Party application
  • Suggested saving the file locally then moving to Drive Stream later (so basically an external drive/backup)
    • I mentioned that doesn't really help for a working team...too bad (defeats the purpose of Drive Stream)
  • Suggested I add the bug to the "Suggest a Feature" forum (fixing a bug doesn't seem like a feature to me but go upvote it so maybe it gets looked at)

Finally I was told that hopefully it could be fixed in an update before the end of the year....

So unfortunately they don't really seem to care about fixing the issue, hopefully they do, but I wouldn't hold my breath. 

gonçalof6498678
New Participant
June 14, 2018

Hello,

Started have this same problem 2 days ago. Disk error while saving photoshop files to google drive share. I've been working directly on cloud drives for years (dropbox, google, meocloud, etc) with 0 issues.

Also google drive automatically thrashes my file and when i try to restore it the file is either corrupt or photoshop returns  "Could not complete your request because the file is not compatible with this version of Photoshop."

rtill3
New Participant
June 8, 2018

I've had the same issue.  I've come at it from the Google Drive side, but they aren't able to help.  I haven't yet spoken to their customer support as I need admin rights and our admin is out today.

asafl30648223
New Participant
June 5, 2018

Run into the same problem