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peterr24391251
peterr24391251
Participating Frequently
May 25, 2021
Question

Dynamic Link media server initialization error 1

  • May 25, 2021
  • 5 replies
  • 9222 views

This morning I upgraded Mac Os to version 11.4 and yesterday I updated Photoshop CC to the latest version. Today I try to load an MP4 file into Photoshop, something I have done before, but I get the "Dynamic Link media server initialization error 1" error. Has anyone experienced this and is there a fix? Thx in advance!

I´m attaching the a file with the error

This topic has been closed for replies.

5 replies

samuelskoog
samuelskoog
New Participant
January 31, 2022

Hi! Don't know who else might be having this problem, but after trying a bunch of stuff I realized that for my specific case the issue was the plugin AEJuice. Uninstalled using their included uninstall file and everything worked perfectly again.

 

Hope this helps someone!

G
Gabby1549
New Participant
June 23, 2022

Helped me, thanks!

jonathan_trnd
jonathan_trnd
New Participant
September 7, 2021

Hello Guys,

 

I've also the same provblem, exporting a .mov from AE and then try to open the .mov with PS to make a transparent GIF

I've the message Dynamic Link media server initialization error 1..

 

What we could do to fix it please??... 😞

 

 

古金禾
古金禾
New Participant
September 26, 2021

It works in this PS v21.2.12!

Env:

macOS Catalina 10.15.7 

    J
    J. Patrey
    New Participant
    October 5, 2021

    Thank you so much! This worked for me too (macOS Mojave 10.14.6).

    I've been looking for a solution in different posts but nothing worked. Guess I'll have to stick to an older version of PS until they fix it, as long as possible. 

    It's a shame that most of the answers and feedback for these kind of problems come from users and not from adobe support.

    T
    tprgrimey
    New Participant
    June 26, 2021

    Hi there. I'm getting the same initialization error across the entire creative suite. For example, When I open Bridge I get the message and I cannot preview any video files (see screengrabs) In photoshop I have the same issue as the OP.

     

    I have reinstalled the creative suite and trashed my preferences and am still experiencing the same issue. Is there a way I can do a more thorough delete & reinstall to make sure I didn't miss a preference file? Or how to independently delete & reinstall the dynmaic link media server?

      L
      Labaroudeuse
      New Participant
      July 18, 2021

      Hi Guys!

      I am having the same issue. I tried everything that adobe's team mentionned above, nothing worked out. Did someone figure it out ? 

      Ps: I have got the lastest version of photoshop 2021.

      Thanks for your help.

      Gidis
      Gidis
      New Participant
      August 30, 2021

      Hi Guys,

      I'm also having the same problem. Also tried the steps, but unfortunately without succes.
      Anybody got an update reagarding this issue?

      Akash Sharma
      Akash Sharma
      Brainiac
      May 26, 2021

      Hi there,

       

      Sorry that you cannot use Photoshop on Mac 11.4 as you're getting an error "Dynamic Link media server initialization error".

       

      Which version of Photoshop are you using? In Photoshop, you can check that by going to Help > System Info.

       

      Would you mind checking out this similar discussion https://feedback.photoshop.com/photoshop_family/topics/ps-cc-2018-could-not-complete-xxxx-command-be... and let us know if that helps?

       

      Thanks,

      Akash

      peterr24391251
      peterr24391251Author
      Participating Frequently
      May 28, 2021

      Hi Akash,

      I tried installing several versions of Photoshop, but got the same message with all of them.

      Still trying out different things.

      Thanks for your suggestion.

      peterr24391251
      peterr24391251Author
      Participating Frequently
      June 9, 2021

      Thanks for sharing a screenshot. Are you getting this error only while importing a MP4 video or a specific video?

       

      Would you mind deselecting the option "Use Graphics Processor" located in Photoshop's Preferences > Performance menu, then relaunch Photoshop and let us know if it helps?

       

      Thanks,

      Akash


      Hi Akash,

      The problem happens with any mp4 file. I tried again to do an import video layers and go the attached message immediately. Hope this helps

      Regards

      Peter

      Mohammad.Harb
      Mohammad.Harb
      Community Expert
      May 26, 2021

       Try converting the file into mov using Adobe media encoder 

      peterr24391251
      peterr24391251Author
      Participating Frequently
      May 28, 2021

      Hi Mohammad,

      I tried your solution but it did not work.

      Thanks for the suggestion.

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