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peterr24391251
peterr24391251
Participating Frequently
May 25, 2021
Question

Dynamic Link media server initialization error 1

  • May 25, 2021
  • 5 replies
  • 9222 views

This morning I upgraded Mac Os to version 11.4 and yesterday I updated Photoshop CC to the latest version. Today I try to load an MP4 file into Photoshop, something I have done before, but I get the "Dynamic Link media server initialization error 1" error. Has anyone experienced this and is there a fix? Thx in advance!

I´m attaching the a file with the error

This topic has been closed for replies.

5 replies

samuelskoog
samuelskoog
New Participant
January 31, 2022

Hi! Don't know who else might be having this problem, but after trying a bunch of stuff I realized that for my specific case the issue was the plugin AEJuice. Uninstalled using their included uninstall file and everything worked perfectly again.

 

Hope this helps someone!

G
Gabby1549
New Participant
June 23, 2022

Helped me, thanks!

jonathan_trnd
jonathan_trnd
New Participant
September 7, 2021

Hello Guys,

 

I've also the same provblem, exporting a .mov from AE and then try to open the .mov with PS to make a transparent GIF

I've the message Dynamic Link media server initialization error 1..

 

What we could do to fix it please??... 😞

 

 

古金禾
古金禾
New Participant
September 26, 2021

It works in this PS v21.2.12!

Env:

macOS Catalina 10.15.7 

    J
    J. Patrey
    New Participant
    October 5, 2021

    Thank you so much! This worked for me too (macOS Mojave 10.14.6).

    I've been looking for a solution in different posts but nothing worked. Guess I'll have to stick to an older version of PS until they fix it, as long as possible. 

    It's a shame that most of the answers and feedback for these kind of problems come from users and not from adobe support.

    T
    tprgrimey
    New Participant
    June 26, 2021

    Hi there. I'm getting the same initialization error across the entire creative suite. For example, When I open Bridge I get the message and I cannot preview any video files (see screengrabs) In photoshop I have the same issue as the OP.

     

    I have reinstalled the creative suite and trashed my preferences and am still experiencing the same issue. Is there a way I can do a more thorough delete & reinstall to make sure I didn't miss a preference file? Or how to independently delete & reinstall the dynmaic link media server?

      L
      Labaroudeuse
      New Participant
      July 18, 2021

      Hi Guys!

      I am having the same issue. I tried everything that adobe's team mentionned above, nothing worked out. Did someone figure it out ? 

      Ps: I have got the lastest version of photoshop 2021.

      Thanks for your help.

      Gidis
      Gidis
      New Participant
      August 30, 2021

      Hi Guys,

      I'm also having the same problem. Also tried the steps, but unfortunately without succes.
      Anybody got an update reagarding this issue?

      Akash Sharma
      Akash Sharma
      Brainiac
      May 26, 2021

      Hi there,

       

      Sorry that you cannot use Photoshop on Mac 11.4 as you're getting an error "Dynamic Link media server initialization error".

       

      Which version of Photoshop are you using? In Photoshop, you can check that by going to Help > System Info.

       

      Would you mind checking out this similar discussion https://feedback.photoshop.com/photoshop_family/topics/ps-cc-2018-could-not-complete-xxxx-command-be... and let us know if that helps?

       

      Thanks,

      Akash

      peterr24391251
      peterr24391251Author
      Participating Frequently
      May 28, 2021

      Hi Akash,

      I tried installing several versions of Photoshop, but got the same message with all of them.

      Still trying out different things.

      Thanks for your suggestion.

      J
      JoLiCreativeMedia
      New Participant
      June 18, 2021

      I'm getting the same problem. I've been using Photoshop to import short videos and make GIFs for years and don't remember having this problem before. I upgraded from Adobe 2020 to 2021 earlier this year and now get this error when I try to import a video (doesn't matter if it's mp4 or mov) into Photoshop: "dynamiclinkmediaserver initialization error 1".

      I've tried disabling graphics processor in preferences, updating all my adobe apps, various methods of importing the video, restarting photoshop, restarting my machine... nothing seems to make it work. The video is around 5 seconds long, 2.6MB when encoded as an MP4, it should be a piece of cake for photoshop to make this into a loopable GIF for my client under 10MB. Media Encoder will make a GIF but it bloats the file size to 48MB, I know Photoshop can do a much better job. Bit miffed about paying monthly for something that doesn't work and that recommended steps to fix it go all the way back to CS6! My version number and spec is below. Please tell me there's something I can do to fix this.

       

      Adobe Photoshop Version: 22.4.2 20210602.r.242 a4f6042 x64 Number of Launches: 39 Operating System: Mac OS 10.14.6 System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading Physical processor count: 12 Logical processor count: 24 Processor speed: 3060 MHz Built-in memory: 24576 MB Free memory: 13658 MB Memory available to Photoshop: 21488 MB Memory used by Photoshop: 70 % SAM SDK Version: 2.0.0-main.480 ACP.local Status: - SDK Version: 1.45.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 4.14.0.17 - Min Core Sync Required: 4.3.28.24 ACPL Cache Config: - Time to Live: 5184000 seconds - Max Size: 20480 MB - Purge Percentage: 50% - Threshold Percentage: 85% - Purge Interval: 300 seconds Live Edit Client SDK Version: 3.80.01 Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium TextComposer: Latin ------- GPU
      Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
      GPUForce: 0
      useGPU: 1
      useOpenCL: 1
      isGPUCapable: 1
      GPUName: AMD Radeon RX 580
      GPUVendor: AMD
      IsNativeGPUCapable: 1
      IsOpenGLGPUCapable: 1
      IsOpenCLGPUCapable: 1
      HasSufficientRAM: 1
      VRAM: 4,294 MB
      Required VRAM: 1,500 MB
      UseGraphicsProcessorChecked: 1
      UseOpenCLChecked: 1
      GPU Allow Normal Mode: False GPU Allow Advanced Mode: False GPU Drawing Mode: Advanced Display: 1 Display Bounds: top=0, left=0, bottom=1080, right=1920 Main Display Display: 2 Display Bounds: top=0, left=1920, bottom=1080, right=3840 Start sniffer 2021-06-18 15:03:01
      sniffer -app=Photoshop -verbose=1 -comment=Photoshop Version: Adobe Photoshop 22.4.2 20210602.r.242 a4f6042 x64
      # Photoshop Version: Adobe Photoshop 22.4.2 20210602.r.242 a4f6042 x64
      Start platform native
      # displays: 2
      Display 0
      Display: 478154384
      Main: TRUE
      Built in: FALSE
      Stereo: FALSE
      Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
      Dimensions: (1,920 1,080)
      Physical size: (594.732 334.537)
      Pixel size: (0.309756 0.309756)
      Dynamic range: (0 1)
      Potential dynamic range: (0 1)
      Reference dynamic range: (0 0)
      Attached Device: (DeviceID name=AMD Radeon RX 580 index=0 preferred=1)

      Display 1
      Display: 478215146
      Main: FALSE
      Built in: FALSE
      Stereo: FALSE
      Bounds: ((1,920 0) -> (3,840 1,080), w=1,920, h=1,080)
      Dimensions: (1,920 1,080)
      Physical size: (594.732 334.537)
      Pixel size: (0.309756 0.309756)
      Dynamic range: (0 1)
      Potential dynamic range: (0 1)
      Reference dynamic range: (0 0)
      Attached Device: (DeviceID name=AMD Radeon RX 580 index=0 preferred=1)

      # devices: 1
      Device 0
      Name: AMD Radeon RX 580
      Preferred: TRUE
      Power Envelope: DISCRETE
      Attachment: EMBEDDED
      # attached displays: 2
      478154384
      478215146
      GPU accessible RAM: 4,294 MB
      VRAM: 4,294 MB
      Dedicated System RAM: 0 MB
      Shared System RAM: 0 MB
      API version: 1.0 (1.0)
      Device version: 1.0 (1.0)
      Vendor name: AMD
      Driver: UNKNOWN
      Driver date: UNKNOWN
      Driver age: UNKNOWN
      Driver version: UNKNOWN
      End platform native

      Start platform OpenGL
      # displays: 2
      Display 0
      Display: 478154384
      Main: TRUE
      Built in: FALSE
      Stereo: FALSE
      Bounds: ((0 0) -> (1,920 1,080), w=1,920, h=1,080)
      Dimensions: (1,920 1,080)
      Physical size: (594.732 334.537)
      Pixel size: (0.309756 0.309756)
      Dynamic range: (0 1)
      Potential dynamic range: (0 1)
      Reference dynamic range: (0 0)
      Attached Device: (DeviceID name=16915464 index=0 preferred=1)

      Display 1
      Display: 478215146
      Main: FALSE
      Built in: FALSE
      Stereo: FALSE
      Bounds: ((1,920 0) -> (3,840 1,080), w=1,920, h=1,080)
      Dimensions: (1,920 1,080)
      Physical size: (594.732 334.537)
      Pixel size: (0.309756 0.309756)
      Dynamic range: (0 1)
      Potential dynamic range: (0 1)
      Reference dynamic range: (0 0)
      Attached Device: (DeviceID name=16915464 index=0 preferred=1)

      # devices: 1
      Device 0
      Name: AMD Radeon RX 580 OpenGL Engine
      Preferred: TRUE
      Power Envelope: DISCRETE
      Attachment: UNKNOWN
      # attached displays: 2
      478154384
      478215146
      GPU accessible RAM: 4,096 MB
      VRAM: 4,096 MB
      Dedicated System RAM: 0 MB
      Shared System RAM: 0 MB
      API version: 2.1 (2.1 ATI-2.11.23)
      Device version: 2.1 (2.1 ATI-2.11.23)
      Vendor name: AMD
      Driver: UNKNOWN
      Driver date: UNKNOWN
      Driver age: UNKNOWN
      Driver version: UNKNOWN
      GLSL version: 1.20 (1.20)
      CGL ID: 16915464
      Display mask: 63
      End platform OpenGL

      Start platform OpenCL
      # displays: 0

      # devices: 1
      Device 0
      Name: AMD Radeon RX 580 Compute Engine
      Preferred: TRUE
      Power Envelope: DISCRETE
      Attachment: UNKNOWN
      # attached displays: 0
      GPU accessible RAM: 4,294 MB
      VRAM: 4,294 MB
      Dedicated System RAM: 0 MB
      Shared System RAM: 0 MB
      API version: 1.2 (OpenCL 1.2 (Jan 5 2021 21:28:41))
      Device version: 1.2 (OpenCL 1.2 )
      Vendor name: AMD
      Driver: UNKNOWN
      Driver date: UNKNOWN
      Driver age: UNKNOWN
      Driver version: UNKNOWN
      Bandwidth: 189 GB / s
      Compute score: 2,813.89
      Device name string: AMD Radeon RX 580 Compute Engine
      Device vendor string: AMD
      Platform name string: Apple
      Platform vendor string: Apple
      End platform OpenCL

      End sniffer 2021-06-18 15:03:01


      Just to add, I tried opening the MP4 (H264) and the MOV (ProRes) in Bridge and got the same error pop up. The files do not have thumbnail previews and have a little circle with strikethrough icon next to their file names indicating I can't play or preview them in Bridge.

      Mohammad.Harb
      Mohammad.Harb
      Community Expert
      May 26, 2021

       Try converting the file into mov using Adobe media encoder 

      peterr24391251
      peterr24391251Author
      Participating Frequently
      May 28, 2021

      Hi Mohammad,

      I tried your solution but it did not work.

      Thanks for the suggestion.

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