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blukenator
Inspiring
June 17, 2019
Question

Epson P-5000, LR good, PS CC bad

  • June 17, 2019
  • 3 replies
  • 1723 views

I've had on-going issues getting the colors correct while printing to my Epson P-500 from PS CC (latest versions and drivers) From my Mac (latest Mojave OS).  I am a very experienced user with decades of color management experience and I produce gallery quality prints.  Seems like some months ago one of the PS updates changed the color being sent to the print driver, desaturating around 15%.  I've spent months compensating, removing and re-installing the Epson software and checking every known setting.  Still the issue persists.  Today I tried Lightroom (which I never use) to print a known good image file that PS was printing wrong, using the same driver settings.  It printed correctly!  After two weeks of complaining to Epson support, I now see the problem is Photoshop.  I checked all color settings.  They are correct.  I believe Photoshop CC updates installed earlier this year and up to the current version have a problem with the Epson Surecolor printer drivers.  Anyone else notice this or have a solution?

    This topic has been closed for replies.

    3 replies

    T
    Test Screen Name
    Legend
    June 17, 2019

    What is the origin of the ICC profile you are using RR ultra pro satin etc? What happens if you let the printer manage colours?

    B
    blukenatorAuthor
    Inspiring
    June 17, 2019

    Thanks MVP.  I've been through all that.  Far less control if you let the printer do it.  No profiles,  but the results were a little better.   With PS in control, the paper profiles typically produce very minor changes, especially with such a common paper as satin or luster.

    T
    Test Screen Name
    Legend
    June 17, 2019

    Also, what is your actual version of Photoshop? Please do not just say "latest" since update failure is a common issue.

    B
    blukenatorAuthor
    Inspiring
    June 17, 2019

    Thanks for the replies.

    Paper is not the issue.  I've tried a few.  Mostly Epson or Illford luster or Red River satin roll.

    I work in in ProPhoto colorspace, though I tried others to no success.

    These pics tell the rest.  

    bellevue scott
    bellevue scott
    Inspiring
    June 17, 2019

    I have one of my mac pros on mojave 10.14.5. I also just bought a new Epson P-5000. I'm using the LLK and NOT the violet ink setting. When you buy a new Epson P-5000, the first time you use it you have to tell it whether or not you have chosen to put light light black in the light light black cartridge, or violet.

    I also do fine art prints, and I run a fine art print capture and reproduction studio in Seattle.

    I don't print from Photoshop. I use Colorbyte Software's Imageprint. And I'm on the newest Black version of Imageprint.

    So here's what I did. I installed the native driver for the P-5000 on the mac. I ran a print of a test/paper sample file I have that has lots of color charts and images with varied colors. I then ran it again from Photoshop, telling the print driver on the Mac to have Photoshop manage the colors.

    All I can say is that when I print from Colorbyte's Imageprint, I get the results I want, and the prints are as expected. The prints match what I see on screen, and the color is good. When I print from Photoshop directly to the P-5000, the print is way over saturated. The blacks are too black, and overall the colors are too dark - way too dark. Maybe 15% or so.

    My first test was running perceptual. I could run relative colormetric or absolute colormetric, or I could try and let the printer manage the colors, but honestly I need to get on with my day. If I have time to do it later I'll add notes to this thread.

    Hope this helps.

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    June 17, 2019

    Hi

    I can't directly test with an Epson P5000 but I use Photoshop here for printing without issues to an Epson Pro3800.

    In order that someone with a similar printer can help you,  can you give more details of :

    Your document colour space.

    The print settings in the Photoshop print dialogue (including the profile)
    The print settings in the printer
    The paper being used.

    Screenshots will be helpful

    Dave

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