Error generate image AI in illustrator and photoshop

[arissa365670195qlb]

I can't generate images using the artificial intelligence tool in Illustrator and Photoshop. In the attached photos, you can see the message that appears when I try to generate an image. I'm also including a photo of my computer model in case it's related to the issue I'm experiencing. Thank you very much.

[Peru Bob]

Did you use a prompt that violates the guidelines?

[arissa365670195qlb]

No, I've entered any simple word, like house, cake, etc., and yet I still get the same ad.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from download and install">

[arissa365670195qlb]

Thank you!