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Error generate image AI in illustrator and photoshop

New Here ,
Apr 15, 2024 Apr 15, 2024

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I can't generate images using the artificial intelligence tool in Illustrator and Photoshop. In the attached photos, you can see the message that appears when I try to generate an image. I'm also including a photo of my computer model in case it's related to the issue I'm experiencing. Thank you very much.

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Adobe
Community Expert ,
Apr 15, 2024 Apr 15, 2024

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Did you use a prompt that violates the guidelines?

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New Here ,
Apr 15, 2024 Apr 15, 2024

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No, I've entered any simple word, like house, cake, etc., and yet I still get the same ad.

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Community Expert ,
Apr 15, 2024 Apr 15, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from download and install">

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New Here ,
Apr 16, 2024 Apr 16, 2024

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Thank you!

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