Error Masseges - tdd12.dll, tbbmalloc.dll, WRServices.dll, CITThreading.dll

Forum|Forum|2 years ago
September 27, 2023
2 replies
1177 views

I get following errors when i try to open PS by double clicking a PS file.. I re installed PS twice but no use.. However i can drag & drop files to PS and still work.. What should i do??

Others

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nikunj.m

Community Manager

Hey, sorry about the trouble. Would you mind telling us the version of Windows you're using?

Please ensure you have the latest Windows updates installed on the computer. You can check how to update Windows, here.

Also, try repairing the Visual C++ redistributable packages.

Let us know if it helps!

Thanks,

Nikunj

M

Malith324963536pc9Author

Participant

Thanks for supporting

I use Windows 10 Version 22H2 for x64-based Systems (KB5030300).

Isuue exisist even after repairing Visual C++.

Before installing PS & LR, i changed Asset download Location to Drive H, which was not the default. Also i have installed PS & LR to Drive H. But my Operating System is installed to Drive C. Could that be the reason??

Malith

nikunj.m

Community Manager

Is the H: drive an external drive by any chance or an internal one? You can try installing the applications on the C: drive and check if that makes a difference.

Thanks,

Nikunj