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vickyt30273394
New Participant
January 12, 2020
Answered

Error: There is a problem with Generator

  • January 12, 2020
  • 24 replies
  • 68575 views

For past two days, I get this error and some of PS function don't work: "There is a problem with Generator. Please quit Photoshop and try again. If the problem persists, remove any third-party plug-ins or try reinstalling Photoshop."

Today, I updated PS, and it installed this version:

Adobe Photoshop Version: 20.0.8 20191122.r.92 2019/11/22: 1208122 x64

I don't think I've added any plugins and the Generator plugin in the photoshop files is empty.

 

I've restarted PS, I've restarted my machine, and I've udpated the software.  I still get this same error message.  I can't find a support ticket system for monthly subscription users, is there one?  Please assist. Sincerely, VT

    Correct answer shafi_su

    Hi,

                           Me too had the same issue and tried almost everything to get rid of the warning message for which the results were negative after every attempt.But, Finally when I had an accidental glance to my notifications panel, which is at the bottom most right corner of the task bar in Win 10 I got the solution for it.

     

                          When I clicked the notification which said "Unauthorised changes blocked(Controlled access blocked)"  it lead me to the " Virus & threat Security/Protection History" in Windows Security.From there I "allowed" the "AdobeGCClient" or else you can simply turn of the "controlled folder acess" under Ransome ware protection.

     

    In short : Goto Windows Security ˃ Virus & Threat Protection ˃ Ransomeware Protection (Bottom most) ˃ Manage Ransomeware protetion ˃ Allow an app through controlled folder access ˃ type "YES" for the prompt ˃ Add an allowed app ˃ select recently blocked app (you must have tried to open Adobe PS and try to export a file) ˃ Select Adobe Photoshope and the "Node" . 

     

    Thats all!!

    Done!

     

    Now goback and open Adobe PS..No more erorrs!!!

     

    24 replies

    Show previous replies
    NeddyGames
    NeddyGames
    Participating Frequently
    January 19, 2020

    Hey Everyone - I upgraded to Photoshop 21.0.2 and have trouble with getting a "Generator" bug.  It is impacting my ability to export and print from Photoshop.  I downgraded back to 21.0.1 and the problem goes away.  Anyone else having this issue?

      Michael Bullo
      Michael Bullo
      Community Expert
      January 19, 2020

      Could you elaborate on the specifics (eg any error messages) or show some screen shots. Cheers.

        NeddyGames
        NeddyGames
        Participating Frequently
        January 19, 2020

         

        Hey Michael,

         

        Thanks for responding.  Here is the message I get during Photoshop Startup.  Export to PNG doesn't work, so I assume this error is related.  Any help would GREATLY be appreciated.

        Ann Bens
        Ann Bens
        Community Expert
        January 17, 2020

        Generator error message keeps popping up when opening Ps despite applying solution 1 and 2.

        A
        Anonymous
        January 17, 2020

        Hi Ann

        What operating system do you have, if you're on Windows 10 a couple of things to try, first go into the registry to this location

        Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

        Make sure the Personal value is set to %USERPROFILE%\Documents

        Also try turning off Controlled folder access

        https://kb.acronis.com/content/62142

         

          Ann Bens
          Ann Bens
          Community Expert
          January 17, 2020

          Ah sorry forgot:

          W10 prof. 1909 one account only me and all admin.

           

          Alas this Hkey thingy did not work

          Controlled folder acces was already disabled.

          S
          ssigigi
          New Participant
          January 13, 2020

          When I open PS, I am getting a generator error. I just reinstalled and am getting the same error. The other option offered was to uninstall plugins, but I'm not sure how to do that. Where do I find plugins? 

           

          I am using Windows 10, and according to my file directory I have Photoshop 2020 (installed today 1/13/2020) and Photoshop CC 2019 (updated 12/14/19).

           

          A proposed error resolution I found indicated to remove the Generator plugin. What functionality am I losing by doing so? 

           

          Novice here; thanks for your assistance.

           

          nikunj.m
          Community Manager
          nikunj.mCommunity Manager
          Community Manager
          January 13, 2020

          Hi there,

           

          We are sorry about the experience with Photoshop.

           

          Would you mind sharing the operating system version you are using along with the version of Photoshop as well? You can try the steps mentioned in the article linked below to check if that helps.

          https://helpx.adobe.com/in/photoshop/kb/error---there-is-a-problem-with-generator--occurs-when-launching.html

           

          Regards,

          Nikunj

          Nancy OShea
          Nancy OShea
          Community Expert
          January 12, 2020

          Have you upgraded your CC Desktop app to the latest version 5.0.0.354?  I ask because the current version of Photoshop is 21, not 20.

           

          Resetting Preferences fixes most problems.

          https://helpx.adobe.com/photoshop/using/preferences.html

           

          If you still need help, log-in to your Adobe account below.

          https://account.adobe.com/plans

          Scroll down to Contact Adobe button at page bottom.

           

          Nancy O'Shea— Product User, Community Expert & Moderator
          V
          vickyt30273394Author
          New Participant
          January 12, 2020

          That was helpful, but not the fix.  I see TWO PS icons in my Creative Cloud Desktop app ... I have been opening the first one, the second on is v.21.0.2.  I don't know why there are two, to be honest. So, I am now opening the correct PS icon and have pinned that one to my taskbar. Unfortunately, I get the same error even w/this v21 version of PS.  

          The error msg when I opened PS v21 provided a link to https://helpx.adobe.com/photoshop/kb/error---there-is-a-problem-with-generator--occurs-when-launching.html. 

          Following the instructions at this link, for Solution #1 I added a folder "Adobe Photoshop CC 2020" as I saw already Adobe Photoshop CC 2018, Adobe Photoshop CC 2019 and Adobe Photoshop 2020 ... just to play it safe though I doubt it needed added.

          For Solutions #2, there was not Reflow generator plugin in either of the Generator folders I saw for Photoshop

          1- C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-ins\Generator  or

          2 - C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\Generator

           

          ...so I couldn't use solution 2.  Thanks for showing me how to contact Adobe support, that is my next step.

            V
            vickyt30273394Author
            New Participant
            January 12, 2020

            I checked the CC Desktop app, version is 5.0.0.354

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