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sasav63597915
New Participant
March 15, 2023
Question

EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005

  • March 15, 2023
  • 4 replies
  • 879 views

Hello,

 

ich habe immerwieder bei Photoshop Abstürze, meistens wenn ich mehr wie 1 tab/projekt offen habe und dann zum anderen switche oder smartopjekte speichere und zum projekt zurück switche.

 

Bitte nicht die Aufforderung die GPU auszuschalten, was bringt mir dann meine Grafikkarte, wenn ich diese in PS ausschalte und die Perfomance um 80% einbricht.

 

Ich habe Win 11 neueste Updates

Asus X570 E

Ryzen 9 3900xt

64 GB Kingston HyperX 3200 (auch mit anderen Gskil von QVL getestet, gleiche ss Problem)
Nvidia Geforxe RTX 3050 8GB OC - neuester Studio Treiber

.........................................................................................................

 

Was mich beim Crashreport wundert, ist das da Win 10 pro steht, anstatt winn 11 ?!?!

 

CC habe ich auch komplett deinstalliert und neu installiert. Fast boot ist auch aus.

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.8.0.6" clientVersion="4.8.0.6" applicationName="Adobe Photoshop" applicationVersion="24.2.1" build="20230309.r.358" source="Windows-Client" crashType="n/a">
<time year="2023" month="3" day="15" hour="15" minute="31" second="55" timeoffset="60" timezone="Mitteleuropäische Zeit"/>
<user guid="e6b7385a-0e30-4564-8dc6-744fee3513b1"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="22621" applicationlanguage="de-de" userlanguage="de-DE" oslanguage="de-DE" ram="65449" machine="AMD Ryzen 9 3900XT 12-Core Processor" model="AMD64 Family 23 Model 113 Stepping 0" cpuCount="24" cpuType="8664" cpuFreq="4000 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3050" description="NVIDIA GeForce RTX 3050" driverDate="20230202000000.000000-000" driverVersion="31.0.15.2849" videoModeDescription="3840 x 2160 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2507&#38;SUBSYS_887C1043&#38;REV_A1&#92;4&#38;2AE1B128&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFE41C4CCAB">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFE41C4CCAB" symbolname="NVENCODEAPI_Thunk"/>
<stackStatement index="1" address="0x00007FFE41C5D1C8" symbolname="NVENCODEAPI_Thunk"/>
<stackStatement index="2" address="0x00007FFE42EEEE51" symbolname="OpenAdapter10"/>
<stackStatement index="3" address="0x00007FFE42F548AE" symbolname="OpenAdapter12"/>
<stackStatement index="4" address="0x00007FFE42F6A45B" symbolname="OpenAdapter12"/>
<stackStatement index="5" address="0x00007FFE42F6A1F2" symbolname="OpenAdapter12"/>
<stackStatement index="6" address="0x00007FFDB14CEEB4" symbolname="D3D12GetInterface"/>
<stackStatement index="7" address="0x00007FFDB14E7D4C" symbolname="D3D12GetInterface"/>
<stackStatement index="8" address="0x00007FFDB14D2F93" symbolname="D3D12GetInterface"/>
<stackStatement index="9" address="0x00007FFE52AB49FF" symbolname="DXGIGetDebugInterface1"/>
<stackStatement index="10" address="0x00007FFE52A62121" symbolname="CreateDXGIFactory1"/>
<stackStatement index="11" address="0x00007FFE52A33B7F" symbolname="unknown"/>
<stackStatement index="12" address="0x00007FFE52A338DA" symbolname="unknown"/>
<stackStatement index="13" address="0x00007FFE52A43AF9" symbolname="CompatString"/>
<stackStatement index="14" address="0x00007FFE52A42C80" symbolname="CompatString"/>
<stackStatement index="15" address="0x00007FFE52A64386" symbolname="CreateDXGIFactory1"/>
<stackStatement index="16" address="0x00007FF775C1A114" symbolname="xmlFreeRMutex"/>
<stackStatement index="17" address="0x00007FF7778D839B" symbolname="ART::AssetType::operator=="/>
<stackStatement index="18" address="0x00007FF77621014E" symbolname="ART::AssetType::operator!="/>
<stackStatement index="19" address="0x00007FF7761F3E62" symbolname="ART::AssetType::operator!="/>
<stackStatement index="20" address="0x00007FF775D8CB21" symbolname="xmlFreeRMutex"/>
<stackStatement index="21" address="0x00007FF775D8B59D" symbolname="xmlFreeRMutex"/>
<stackStatement index="22" address="0x00007FF775D79000" symbolname="xmlFreeRMutex"/>
<stackStatement index="23" address="0x00007FF7772007E7" symbolname="ART::AssetType::operator=="/>
<stackStatement index="24" address="0x00007FF777203B91" symbolname="ART::AssetType::operator=="/>
<stackStatement index="25" address="0x00007FF775D882B3" symbolname="xmlFreeRMutex"/>
<stackStatement index="26" address="0x00007FF775D6B609" symbolname="xmlFreeRMutex"/>
<stackStatement index="27" address="0x00007FF775D8DC94" symbolname="xmlFreeRMutex"/>
<stackStatement index="28" address="0x00007FF775D74EBF" symbolname="xmlFreeRMutex"/>
<stackStatement index="29" EndlessStack="TRUE"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00007FF700736B00"/>
<register name="RBX" value="0x0000026781909A50"/>
<register name="RCX" value="0xFFFFFE906AEBF458"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x0000026753C2F030"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x000000F7BEAF56F0"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFE41C4CCAB"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

This topic has been closed for replies.

4 replies

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
March 17, 2023

Hi @idk95078454 please send your email to me so I can look up the crash reports, shubert@adobe.com

 

I
idk95078454
New Participant
March 16, 2023

And I will send later the system Info...thanks

I
idk95078454
New Participant
March 16, 2023

Hello, i sende the Reports via PS many Times..but my Account ist [ Email address removed by Moderator ]

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
March 16, 2023

Hi @sasav63597915 sorry you are having issues.  We do not have a way to read Crash Report data here, it needs to be submited via Ps.

 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

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