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Files open but not show

Community Beginner ,
Oct 20, 2022 Oct 20, 2022

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Hello, 

Since 23.5 (I think) there is a big problem sometimes in a daywork, not always,  when we try to open files, they open but not show (video screenshot) 

If we press F keyto change the displayview, the files appear, but it's not  pratical to work.

Also when there is this problem, the saving window doesn't show either. I have  to use keyshortcut to save or don't save...
Some of my colleagues have the same problem and it appear is when we have M1 or M2 Apple ship...

 

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Adobe
Community Expert ,
Oct 27, 2022 Oct 27, 2022

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Turn on your application frame in the Windows menu.

Your files are opening on your Mac as if there is a second monitor and they are off screen.

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Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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Yes, but it's not possible for me to work with the application frame turned on... So that's not a solution.

I didn't have thsi problem before...

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Community Expert ,
Oct 28, 2022 Oct 28, 2022

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If you turn it on, do your files show?

Does your mouse go off screen if you move to the edge?

If so, check your display settings on your Mac.

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