Frame glitch on some photos

[barbmo]

Hello, 

I've just started having an issue with my Canon RF24-240 lens and was told that it wasn't a lens issue, most likely a card issue.  I purchased a new card and still have the same problem.  This doesn't happen with any of my other lenses used with my Canon RP.  The image looks "normal" on my camera screen,  when I download to my computer and open with Microsoft photos, it looks "normal" as well.  If I open using Lightroom or Camera Raw, I get the weird line framing around my photo.  I've attached a photo so you can see what I mean.  I can also link to download from my google drive an original CR3 file.

I've tried troubleshooting:  cleaning contacts, changing my card reader, new memory card formated in camera, my firmware is updated for both the camera and lens, Adobe is up to date.

If it matters, I'm running Windows 10 with all my updates done. 

I'm not sure what else to do.  My istincts say it's a lens issues, but it does look like a digital issue.

Any suggestions or has anyone seen this before?

[Per Berntsen]

This is a known issue with the version 3 lens profile for this lens.

As a workaround, use the version 2 profile instead.

See https://community.adobe.com/t5/camera-raw-bugs/p-canon-24-240-lens-profile-v3/idi-p/14801628

    

[Per Berntsen]

Also note that the Windows Photos app cannot display raw files, so it displays the jpg embedded in the raw file instead, which is also what you see on the camera monitor.

The jpg has had lens corrections applied by the camera, so it's not affected by this bug.

[barbmo]

Thank you, I suspected that was why it looked ok in those instances.  Any idea about the raw editors and why it is doing that?  

[Per Berntsen]

It's a bug in the version 3 profile.

Adobe is no doubt of aware of it, but hasn't fixed it so far.

A fix will be part of an update for Lightroom/Lightroom Classic/Camera Raw.

[barbmo]

Thank you for that infomation.  I hope the update comes out soon.  Do you know if it will it correct images retroactively or just going forward?

[barbmo]

Thanks Pat, when I initially responded I didn't see your comment with the fix.  It worked perfectly.  Thank you!

[lost_pixel]

I just had exactly the same problem. My RF 24-240mm is basically my holiday lens. Just returned from an exotic holiday with more than 400 images with edge artifacts. Oddly, it was the bottom edge irrespective of if the image was portrait or landscape. I only downloaded RAWs but checked JPEGS still on the camera and they were fine. A bit more digging and it turns out to be the lens profile - there are three. I had v3 selected. Another post suggested using an earlier one and I found that v2 fixed the image problems.
You can select and repair many images at once. Go to Library, and using metadata select those using this lens. Go back to Develop, select them all and change the profile.

Hopefully this will fix your problem.