frame tool is missing, no frame tool + no key "K"

[georgg22927561]

there is no frame-tool (Rahmen-Werkzeug)  in my tool palette since update CC 2019 (20.0)

the key "K" doesn´t also work to launch the tool...

MacOs 10.13.6 High Sierra

Does anybody know why and how to solve the problem ?

regards

[gener7]

Try Edit > Toolbar... then when the dialog comes up, click on the Restore Defaults button.

[georgg22927561]

Hi gener7,

seems to look in an other way in the german version...

i´ve tried to activate the frame tool, bit it wont´t appear in the toolbar

[gener7]

You selected Edit > Keyboard Shortcuts, you need to select Edit > Toolbar, which is further down on the Edit menu in order to add the frame tool to the Toolbar.

Also if the Tool is hidden, the Shortcut is disabled, which is why K won't work, if you look at the bottom of  the "Customize Toolbar" dialog. I don't know what that is in German, but I hope you find it.

Gene

[georgg22927561]

Tank you very much, Gene

Now I found it, its in the german Version Menu Edit (Bearbeiten) ...Symbolleiste.

unfortunately it wont work correctly, we see this dialog, which means, that the app has a bug...

[gener7]

I'm out getting some food, but I'll get back to you as soon as I can. In the meantime see if unchecking the box helps.

[georgg22927561]

enjoy your meal, thank you so far, we have nearly midnight in Germany, closing time.

Unchecking the box and then save the default will bring this bug to appear

[gener7 · Accepted solution]

This is unusual. I'm running 20.0 under 10.13.6 on a mid 2012 Macbook Pro. So far no bug like that on my side.

Here are a few suggestions to try:

Under the OK button is the Cancel (Abbrachen) button. Hold down your Option/Alt key and it will change to Reset. Click on Reset and see if the Error goes away.

Be sure to assign Photoshop CC 2019 to Apple's accessibility dialog located in Apple System Preferences. Restart your Mac.

Let me know if that helps.

[georgg22927561]

Thank you, gener7

that had helped

[gener7]

That's very good news, Georg. I hope there are no further problems. If there are, we will see what we can do.

Gene