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Freeze when using pen tool

Community Beginner ,
May 19, 2020 May 19, 2020

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Hi all, 
I'm having issues with photoshop after using the pen tool. About 4-5 click points in photoshop freezes, and the pen tool reverts to an inactive cursor that does nothing. The strange thing is that PS doesn't crash, so no crash report is generated. It doesn't even come up as "(Not Responding)" when I go to force quit PS.

I've recently upgraded to an iMac Pro and I'm running a BenQ SW2700 Display (2k) as the second monitor with the Radeon Pro Vega 56 8 GB graphics Card, so I don't think it's a GPU problem, though I could be wrong.

I've recorded my screen as it happens in the attached clip.
Any help would be greatly appreciated.

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correct answers 2 Correct answers

Community Beginner , Oct 16, 2021 Oct 16, 2021
Looks like the last wacom driver solved th problem... I enabled the flick
panning and zoom animation and it looks like its not freezing

Can you check this out?



*--*
*Wendell Favachö*

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Community Beginner , Oct 18, 2021 Oct 18, 2021

wacom 6.3.44-3 is working atleast fow windows - two day with no problem here

I was in Driver 6.3.44-1 before

 

 

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Adobe
Community Beginner ,
Jan 15, 2021 Jan 15, 2021

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Mine is a Radeon Pro 580X 8 GB.

I have the same issue, my work one is a problem but my mac at home is ok. My mac at home is older which is the only difference. 

I literally updated Photoshop about 2 days ago hoping that update would have a bug fix but still nothing. Glad im not the only one with this problem tbh, its driving me mad! 

I'm testing out the theory that the hand tool seems to freeze up while penning. i've havent used the hand tool so far today and no freezes! Hoping its not a coincidence! 

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Community Beginner ,
Jan 15, 2021 Jan 15, 2021

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I think Les is on to something with the graphic cards being related. 

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New Here ,
Jan 25, 2021 Jan 25, 2021

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Issue still persists nearly a year later??

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Community Beginner ,
Jan 26, 2021 Jan 26, 2021

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Yes! I had it happen multiple times last week. It's an absolute joke that Adobe has not even dignified us with a response. 

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Explorer ,
Feb 05, 2021 Feb 05, 2021

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Adobe!!! we pay you good money. Are you payers beta testers???!!!! NO, they are not!!! 

I live for the day when you release products which are reliable. I have spent ages working on an image and 'make sure remember to save' shouldn't be my go-to due to your lack of reliablity. FUADOBE!!! If there was an alternative you'd be stuffed

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Explorer ,
Feb 11, 2021 Feb 11, 2021

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Remarkable that they still haven't fixed this issue despite several updates. So annoying! 

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New Here ,
Apr 23, 2021 Apr 23, 2021

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+1 on having this issue with the pen tool + being zoomed + hand tool. It seems to happen on other instances as well, but I do not have time examine every scenario. I am on an iMac Pro and this issue has been happening for what seems like at least a year now. I haven't lost any work over this issue, but consistently have to save then reopen files when really this bug should not exist for this long. Any updates would be appreciated! Thanks!

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Explorer ,
Apr 30, 2021 Apr 30, 2021

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Hi Les Hallack,

 

I am also still sufering with the same problem. It is now worse than it was.

 

Good luck for us! 🙂

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New Here ,
May 13, 2021 May 13, 2021

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Currently having this issue. Can't believe this thread was opened almost exactly a year ago with no response. 

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Explorer ,
May 31, 2021 May 31, 2021

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Same here...  using tablet / brush tool. Ive noticed that it hangs with the document you are working on.... if i work on an image already open the tools can be changed. The constant saving, closing/opening the document is really getting on my nerves and reducing productivity...gone down to PS 22.0.1 but still the same issue

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New Here ,
Jul 02, 2021 Jul 02, 2021

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Try switching off animated zoom in the preferences it worked for me.

 

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Community Beginner ,
Sep 19, 2021 Sep 19, 2021

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Looks like this did the tricky

I was in pain 

 

Running to see if it really did, Thanks man!

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Community Beginner ,
Sep 19, 2021 Sep 19, 2021

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False alarme, it happened again.

Freezing while using the hand tool

 

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New Here ,
Oct 10, 2021 Oct 10, 2021

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same issue, no fix yet? 

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New Here ,
Oct 15, 2021 Oct 15, 2021

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Yo this is happening on multiple versions of PS. i run a version of 2020 and 2021, each has its own set of glitches which is why i have both.. but all versions of PS on my machine let me get 3 maybe 5 clicks in and boom, stops working just as everyone else described, disables the tool completly and cant get it back w/o saving then reopening and doing the same process, 3-5 clicks in and disables... have to do this process 10 plus times to fully clip an image out..kind of unreal... i just spent 45 min cutting out a simple artist image for an event. restarting the apps, restarting my computer as well...  usually takes me 3 min tops . 

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Adobe Employee ,
Oct 15, 2021 Oct 15, 2021

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If you go to Preferences > Tools... and uncheck Enable Flick Panning does it behave better/

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Community Beginner ,
Oct 16, 2021 Oct 16, 2021

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Looks like the last wacom driver solved th problem... I enabled the flick
panning and zoom animation and it looks like its not freezing

Can you check this out?



*--*
*Wendell Favachö*

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Community Expert ,
Oct 18, 2021 Oct 18, 2021

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Hello, Wendell, could you state wich version works, and which one did not?

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Community Beginner ,
Oct 18, 2021 Oct 18, 2021

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wacom 6.3.44-3 is working atleast fow windows - two day with no problem here

I was in Driver 6.3.44-1 before

 

 

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Explorer ,
Oct 19, 2021 Oct 19, 2021

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I have also update de drivers of wacom and indeed it looks like that solved the problem, I have worked a few hours and there was no more freezing. so far so good. 

Thanks for sharing.

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New Here ,
Dec 27, 2021 Dec 27, 2021

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i also updated all the drivers but the isssue seems to be there always. It happens while i am using pen tool. 

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New Here ,
Jan 20, 2023 Jan 20, 2023

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LATEST

Thanks for the response Jeff! another adobe employee did a remote session on my computer and after some tinkering they ended up solving it and the issue stopped from there on out on that setup....wish i remembered what they did.. my bad on super late response didnt notice there was a reply... definitely appreciate the solution/help.

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New Here ,
Jan 11, 2023 Jan 11, 2023

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I had the same issue but with the suggestion of @J453 it solved the problem.

 

" Go to Preferences > Tools... and uncheck Enable Flick Panning"

 

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