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Generative fill disabled by admin but beta updates available

New Here ,
Sep 17, 2023 Sep 17, 2023

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Good morning!

I have an Enterprise Account to Creative Cloud.

Until next week I was able to use Generative Fill on my Photoshop Beta. 

After last week update (when Generative Fill has been propagated also to the stable version), Generative Fill seems to be disabled by admin on both app, Stable and Beta.

How can I solve? What should I ask to the IT department? Is there any specific action that I could suggest them to make Generative Fill work again?

As said, the admin has not blocked the updates, I can install beta version of all apps.

Thanks!

Marco

MarcoTls_0-1695014515642.png

 

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correct answers 1 Correct answer

Community Expert , Sep 20, 2023 Sep 20, 2023

@MarcoTls @David Alejand3241431887a0 You need to contact your IT admin who manages the Adobe Admin console. They need to activate Firefly enabled features - this document details how.

https://helpx.adobe.com/enterprise/kb/adobe-firefly-for-k12.html

Can IT Administrators turn the Firefly generative AI features back on after they have been turned off?

Yes. While creating or editing a product profile, admins can modify the list of services available to users assigned to that product profile – inc

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Community Expert ,
Sep 17, 2023 Sep 17, 2023

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Do you definitely have the full release version 25.0.0 ?

image.png

 

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New Here ,
Sep 17, 2023 Sep 17, 2023

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Hi, yes. 

MarcoTls_0-1695016141429.png

 

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New Here ,
Sep 20, 2023 Sep 20, 2023

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Same here 😞

 

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Community Expert ,
Sep 20, 2023 Sep 20, 2023

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@MarcoTls @David Alejand3241431887a0 You need to contact your IT admin who manages the Adobe Admin console. They need to activate Firefly enabled features - this document details how.

https://helpx.adobe.com/enterprise/kb/adobe-firefly-for-k12.html

Can IT Administrators turn the Firefly generative AI features back on after they have been turned off?

Yes. While creating or editing a product profile, admins can modify the list of services available to users assigned to that product profile – including Adobe Firefly entitlement.

  1. Navigate to the Products tab in the Admin Console and select a product or offer.
  2. Select the View Details   icon next to the product profile name.
  3. In the details drawer that opens, you can turn any service available in the product profile on or off.

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Community Expert ,
Sep 20, 2023 Sep 20, 2023

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Ignore the fact that the document shows K-12 educational - the process is the same for Enterprise as well.

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New Here ,
Sep 20, 2023 Sep 20, 2023

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Thank you so much @kevin stohlmeyer. We'll conctact IT rn 🥳

 

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New Here ,
Jan 25, 2024 Jan 25, 2024

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Ikrama

 

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