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data5CC4
Participant
November 3, 2024

P: (Oct) Photoshop Generative Fill Error This feature is not available in your region at this time.

  • November 3, 2024
  • 126 replies
  • 15900 views

Hi, i cant use generative fill, but yesterday it was woking without this error message, can anyone help?

    126 replies

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    C
    cristina_tom
    Participant
    October 20, 2025

    I select a space and ask for generative fill but it appears a sign that says "generative fill is not available in this region" but it's false as I have always used it. I recently changed my account though, any suggestions on how to solve it? I am in Italy

      J
      Jerry Simons
      Participant
      October 20, 2025

      Same problem this morning! I work from the Netherlands. 

      A
      adrianp36674482
      Participant
      October 20, 2025

      Windows 11 updated to date
      Everything Adobe allowed, updated to date and the problem still persists!
      It says this feature is not available in your region at this time! 
      Last friday, 17 of Oct, it worked fine! 

      B
      BJOERN15C2
      Participating Frequently
      October 20, 2025

      Hi, this problem still persists for our entire team, and it begins to become a huge problem!

       

      I have tried different DNS servers and VPN connection to rule out some network problems and Geo restrictions. No success. And since I do not think, this is a global problem, it seems it is linked to our specific accounts.

       

      Unfortunately, I do not have access to a Photoshop licence outside our company profile (is this still called VIP? Teams? Whatever) to confirm that.

       

      Please contact me directly if you need and account details for further investigations.

        D
        dean_7692
        Participant
        October 19, 2025

        I am on an enterprise account through my company. Generative AI features randomly stopped working on my account last week. It used to work fine. I see 2 different errors (in screenshots). My admin has not disabled Generative AI features as I can see I have unlimited access to premium features in my account settings and Adobe even held a seminar for my company on how to use Firefly features. How do I fix this?

          R
          robp32831780
          Participant
          October 18, 2025

          Hi

          Having serious issues with generative fill not working on my mac. It's a company based CC subscription to include photoshop, bridge etc. All 5 of us are having issues within the team. I have just upgraded to the latest Photoshop version to include Firefly 3. Also just updated to OSX Tahoe. Using a 16" macbook pro with M1 chip, 32gb RAM. I've tried rolling back to different older versions and the same issue occurs. My internet is strong and 100mb download speed. Run out of ideas what to try. 

           

          The error says 'your request cannot be completed at this time' or something along those lines. 

           

          I've got 700 credits on my CC account. Any ideas as I need this sorted quickly?

          Thanks

           

            jane-e
            Community Expert
            jane-eCommunity Expert
            Community Expert
            October 18, 2025

            @robp32831780 

             

            Can you confirm whether you have OS X or Tahoe? The last version of OS X was 10.15 Catalina. The current version is macOS 26 Tahoe.

             

            What did your IT say when you checked with them? It's possible that they have disabled it for you and your team, so we need to check that first.

             

            Jane

              mikec85194763
              mikec85194763
              Participant
              November 3, 2024

              Hi, I have been using my company's Adobe account and the generative fill functions. Recently I need to switch from the company's Adobe account to my personal one. So I subscribed Adobe Creative Cloud in Thailand. Somehow the generative fill is not working and showing "This feature is not available in your region at this time" after I pressed the "Generate" button and the generative loading bar disappeared. This feature has become one of the most important one for a year and I really need it for my daily works. Please advice.

                kglad
                Community Expert
                kgladCommunity Expert
                Community Expert
                November 3, 2024

                in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

                p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



                <"moved from using the community">
                  Sameer K
                  Community Manager
                  Sameer KCommunity Manager
                  Community Manager
                  November 6, 2024

                  Hey, @mikec85194763. Welcome to the Photoshop Community. I've reviewed the account you've used to log in to the community, and I found an active subscription.

                   

                  Is this a personal machine, or does an IT team manage the device? If yes, ensure all the Adobe Network endpoints are whitelisted.

                  You can try using Photoshop Web (https://adobe.ly/3WkhVFm) on an alternate device & internet network to rule out it is a network issue. 

                   

                  Thanks!
                  Sameer K

                  (Use '@mention' to tag me when you reply)

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