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Participant
May 23, 2024
Question

P: Photoshop 25.9.0 Generative fill not working (something went wrong, please try again)

  • May 23, 2024
  • 63 replies
  • 49228 views

Every time I try Generative expand or fill the progress bar pops up, gets 1/3rd of the way through then it errors out with a message that says "Something went wrong, please try again"

I've unintalled and reinstalled photoshop, and this issue still persists. How can I fix this so that genertive fill will work again? I rely on this tool heavily to fix images so they work for publications and i need this to be fixed.

 

63 replies

PixieTink
Participating Frequently
May 24, 2024

I'm now having this same issue after updating in May. This is an adobe issue not a user issue. It's very frustrating when companies put issues like this on the customers. If we hadn't already tried all the fixes we wouldn't come to internet for an answer. However, we never hear from you that it's a bug on your end. Just a never ending set of steps that do not work to "fix" your issue. You are the "experts"-- we are the customers. With respect, maybe you should fix the problem. 

Participant
May 24, 2024

Updated to the latest verison of photoshop yesterday and I am now having the same issue. Has anyone contacted support? What did they say? I even tried going back to an old verison and no luck.

 

Participant
May 24, 2024

The same problem

Participant
May 24, 2024

really need AI to work. i am getting the same error

 

Participant
May 24, 2024

tried to edit picture for my web project, before was working fine,

said expand not working try later, for a month it was just fine and now whats the issue tried to load beta same issue, restart all the stuff same ...

 

whats goin on 

Nethig
Participant
May 24, 2024

I updated Photoshop to latest version and generative fill stoped working. I am getting Something went wrong. Please try again." message. What could be an issue? Here is system info:

 

Adobe Photoshop Version: 25.9.0 20240516.r.573 296f739 x64
Number of Launches: 8
Operating System: Windows 11 64-bit
Version: 11 or greater 10.0.22631.3593
System architecture: Intel CPU Family:6, Model:7, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-512, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 2496 MHz
Built-in memory: 130909 MB
Free memory: 83979 MB
Memory available to Photoshop: 103703 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 7.13.2
SAM SDK Version: 7.7.0-fio
ACP.local Status:
- SDK Version: 3.4.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 7.1.2.2
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.4
Open Color IO version: 2.3.2
C2PA library version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0
NGL Version: 1.37.0.8
Chalkboard: Disabled.
D3D12Warp renderer: Disabled.
Alias Layers: Disabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 7.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
isGPUAllowed: 1
GPUName: NVIDIA GeForce RTX 3070
GPUVendor: NVIDIA
NVIDIA GeForce RTX 3070 UNKNOWN, NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 8,018 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.2
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: (0, 0) -> (2560, 1440)
Display scale: 1
Display Type: SDR
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe" -baseTimeMS=8268702 -comment=Photoshop Version: Adobe Photoshop 25.9.0 20240516.r.573 296f739 x64

[0 ms]
Start GetSnifferResult

[643 ms]
Start sniffer 2024-05-23 16:58:07
# Photoshop Version: Adobe Photoshop 25.9.0 20240516.r.573 296f739 x64
C:\Program Files\Adobe\Adobe Photoshop 2024\sniffer.exe -baseTimeMS=8268702 -comment=Photoshop Version: Adobe Photoshop 25.9.0 20240516.r.573 296f739 x64

{72 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (2,560 1,440)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3070 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3070
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,018 MB
VRAM: 8,018 MB
Dedicated System RAM: 0 MB
Shared System RAM: 68,634 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: NVIDIA
Driver date: 2024-01-26 000000.000000-000
Driver age: 4 months
Driver version: 31.0.15.5132
Supports UMA: UNSUPPORTED
D3D-ID: 9352
End platform native
{208 ms}

{208 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (2,560, 1,440)
Dimensions: (2,560 1,440)
Display scale: 1
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Attached Device: (DeviceID name=NVIDIA GeForce RTX 3070/PCIe/SSE2 index=0)

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3070/PCIe/SSE2
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 8,407 MB
VRAM: 8,407 MB
Dedicated System RAM: 0 MB
Shared System RAM: 68,634 MB
API version: 2.1 (2.1.2 NVIDIA 551.32)
Device version: 2.1 (2.1.2 NVIDIA 551.32)
Vendor name: NVIDIA
Driver date: 2024-01-26 000000.000000-000
Driver age: 4 months
Driver version: 31.0.15.5132
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform OpenGL
{450 ms}

{450 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: NVIDIA GeForce RTX 3070
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 8,589 MB
VRAM: 8,589 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 3.0 (OpenCL 3.0 CUDA)
Device version: 3.0 (OpenCL 3.0 CUDA)
Vendor name: NVIDIA
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 374 GB / s
Compute score: 8,939.11
Device name string: NVIDIA GeForce RTX 3070
Device vendor string: NVIDIA Corporation
Platform name string: NVIDIA CUDA
Platform vendor string: NVIDIA Corporation
End platform OpenCL
{555 ms}

Exit code kExitNormal
End sniffer 2024-05-23 16:58:08
[kStatusNormal, kExitNormal]

[644 ms]
Finish RunAllAPIs

[646 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription
Serial number: 90970584987437723161
GUIDBucket:
Composite Core GPU (comp_core_gpu): on
Composite Core Threads (MultithreadedCompositing): on
Composite Core UI (comp_core_ui): off
Composite Core Feature Prefs (CompCoreFeaturePrefs): off
Document Graph (DocumentGraph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2024\
Temporary file path: C:\Users\tomas\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 475.7G, 176.3G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2024\Plug-ins\

Installed components:
ACE.dll ACE 2024/04/09-17:39:42 79.89afe0e 79.89afe0e
act_tracing.dll Copyright (c) 2021 Adobe. All Rights Reserved 1.0.58
AdobeLinguistic.dll Adobe Linguisitc Library 2d5dab2
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2024/04/15-06:43:11 79.3070322 79.3070322
AdobePIP.dll Adobe Product Improvement Program 8.2.0.16
AdobeSVGAGM.dll AdobeSVGAGM 79.bccf366 79.bccf366
AdobeXMP.dll Adobe XMP Core 2024/03/12-07:48:23 79.a6a6396 79.a6a6396
AdobeXMPFiles.dll Adobe XMP Files 2024/03/12-07:48:23 79.a6a6396 79.a6a6396
AdobeXMPScript.dll Adobe XMP Script 2024/03/12-07:48:23 79.a6a6396 79.a6a6396
AGM.dll AGM 2024/04/09-17:39:42 79.89afe0e 79.89afe0e
AID.dll AID DLL 1.0.0.58
AIDE.dll AIDE 2024/04/13-13:02:24 79.dc1f980 79.dc1f980
aifm.dll AIFM 1.0 23.68434
AILib.dll Adobe Illustrator 2024 28.0.0
aiport.dll AIPort 1.0 23.68434
ARE.dll ARE 2024/04/09-17:39:42 79.89afe0e 79.89afe0e
AXE8SharedExpat.dll AXE8SharedExpat 2024/03/14-06:02:47 79.0691bd1 79.0691bd1
AXEDOMCore.dll AXEDOMCore 2024/03/14-06:02:47 79.0691bd1 79.0691bd1
BIB.dll BIB 2024/04/09-17:39:42 79.89afe0e 79.89afe0e
BIBUtils.dll BIBUtils 2024/04/09-17:39:42 79.89afe0e 79.89afe0e
CoolType.dll CoolType 2024/04/09-17:39:42 79.89afe0e 79.89afe0e
CRClient.dll Adobe Crash Reporter Client DLL 14.0.0.202310260823_2e78abe
DirectML.dll DirectML Redistributable Library 1.13.1+240111-2204.1.dml-1.13.9b0890f
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll dynamiclinkmediaserver 24.0.0
dvaadameve.dll Adobe DVA 2024 24.2.0
dvaappsupport.dll Adobe DVA 2024 24.2.0
dvaaudiodevice.dll dynamiclinkmediaserver 24.0.0
dvaaudiodsp.dll dynamiclinkmediaserver 24.0.0
dvacore.dll Adobe DVA 2024 24.2.0
dvacrashhandler.dll Adobe DVA 2024 24.2.0
dvaeve.dll Adobe DVA 2024 24.2.0
dvaevefactory.dll Adobe DVA 2024 24.2.0
dvamarshal.dll Adobe DVA 2024 24.2.0
dvamediatypes.dll Adobe DVA 2024 24.2.0
dvametadata.dll dynamiclinkmediaserver 24.0.0
dvametadataapi.dll Adobe DVA 2024 24.2.0
dvametadataUI.dll Adobe DVA 2024 24.2.0
dvanet.dll Adobe DVA 2024 24.2.0
dvaplayer.dll Adobe DVA 2024 24.2.0
dvascripting.dll Adobe DVA 2024 24.2.0
dvatemporalxmp.dll dynamiclinkmediaserver 24.0.0
dvatexteditor.dll Adobe DVA 2024 24.2.0
dvatransport.dll Adobe DVA 2024 24.2.0
dvaui.dll Adobe DVA 2024 24.2.0
dvavulcansupport.dll Adobe DVA 2024 24.2.0
dvaworkspace.dll Adobe DVA 2024 24.2.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-7.4.1-release
dynamiclink.dll Adobe DVA 2024 24.2.0
ExtendScript.dll ExtendScript 2022/08/18-12:50:45 82.4 82.4
filterport.dll FilterPort 1.1 O
icucnv73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuin73.dll International Components for Unicode Build 14.0.1.04ee3a5
icuuc73.dll International Components for Unicode Build 14.0.1.04ee3a5
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2021.6 (r0xbffe3c5b)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2021.6 (r0xbffe3c5b)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2021.6 (r0xbffe3c5b)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2021.6 (r0xbffe3c5b)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2021.6 (r0xbffe3c5b)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2021.6 (r0xbffe3c5b)
JP2KLib.dll JP2KLib 2024/03/11-13:26:40 79.18e6c99 79.18e6c99
libeay32.dll The OpenSSL Toolkit 1.0.2zg
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
LogSession.dll LogSession 8.2.0.16
mediacoreif.dll Adobe DVA 2024 24.2.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
mkl_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_core.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_sequential.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx2.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_avx512.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_def.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
mkl_vml_mc3.2.dll Intel(R) oneAPI Math Kernel Library 2022.1
MPS.dll MPS 2024/04/04-23:54:54 79.ff77362 79.ff77362
onnxruntime.dll Microsoft® Windows® Operating System 1.17.20240223.4.8f5c79c
opencv_world452.dll OpenCV library 4.5.2
pdfport.dll PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Plugin.dll Adobe Photoshop 2024 25.9
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
PSCloud.dll 1.0.0.1
PSRes.dll Adobe Photoshop 2024 25.9
PSViews.dll Adobe Photoshop 2024 25.9
ScCore.dll ScCore 2022/08/18-12:50:45 82.4 82.4
ssleay32.dll The OpenSSL Toolkit 1.0.2zg
SVGRE.dll SVGRE 79.e2a5854 79.e2a5854
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
VulcanControl.dll Vulcan Application Control Library 7.2.0.34
VulcanMessage5.dll Vulcan Message Library 7.2.0.34
WinRTSupport.dll Adobe Photoshop Windows RT Support 1.0.1.0
WRServices.dll WRServices Build 18.0.0.788c4ff 18.0.0.788c4ff
Unified Extensibility Platform uxp-7.4.1-release
UPIC 2.6.0


Required plugins:

Accented Edges 25.9 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 25.9 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 25.9 - from the file “Filter Gallery.8bf”
Average 25.9 - from the file “Average.8bf”
Bas Relief 25.9 - from the file “Filter Gallery.8bf”
BMP 25.9 - from the file “Standard MultiPlugin.8bf”
Camera Raw 16.3 - from the file “Camera Raw.8bi”
Camera Raw Filter 16.3 - from the file “Camera Raw.8bi”
Chalk && Charcoal 25.9 - from the file “Filter Gallery.8bf”
Charcoal 25.9 - from the file “Filter Gallery.8bf”
Chrome 25.9 - from the file “Filter Gallery.8bf”
Cineon 25.9 - from the file “Cineon.8bi”
Clouds 25.9 - from the file “Clouds.8bf”
Color Halftone 25.9 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 25.9 - from the file “Filter Gallery.8bf”
Conté Crayon 25.9 - from the file “Filter Gallery.8bf”
Craquelure 25.9 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 25.9 - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 25.9 - from the file “Standard MultiPlugin.8bf”
Crosshatch 25.9 - from the file “Filter Gallery.8bf”
Crystallize 25.9 - from the file “Standard MultiPlugin.8bf”
Cutout 25.9 - from the file “Filter Gallery.8bf”
Dark Strokes 25.9 - from the file “Filter Gallery.8bf”
De-Interlace 25.9 - from the file “Standard MultiPlugin.8bf”
Dicom 25.9 - from the file “Dicom.8bi”
Difference Clouds 25.9 - from the file “Clouds.8bf”
Diffuse Glow 25.9 - from the file “Filter Gallery.8bf”
Displace 25.9 - from the file “Standard MultiPlugin.8bf”
Dry Brush 25.9 - from the file “Filter Gallery.8bf”
Entropy 25.9 - from the file “statistics.8ba”
Export Color Lookup Tables 25.9 - from the file “Export3DLUT.8be”
Extrude 25.9 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 25.9 - from the file “FastCore.8bx”
Fibers 25.9 - from the file “Standard MultiPlugin.8bf”
Film Grain 25.9 - from the file “Filter Gallery.8bf”
Filter Gallery 25.9 - from the file “Filter Gallery.8bf”
Fresco 25.9 - from the file “Filter Gallery.8bf”
Glass 25.9 - from the file “Filter Gallery.8bf”
Glowing Edges 25.9 - from the file “Filter Gallery.8bf”
Grain 25.9 - from the file “Filter Gallery.8bf”
Graphic Pen 25.9 - from the file “Filter Gallery.8bf”
Halftone Pattern 25.9 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 25.9 - from the file “HalideBottlenecks.8bx”
HDRMergeUI 25.9 - from the file “HDRMergeUI.8bf”
HSB/HSL 25.9 - from the file “Standard MultiPlugin.8bf”
IFF Format 25.9 - from the file “Standard MultiPlugin.8bf”
Ink Outlines 25.9 - from the file “Filter Gallery.8bf”
JPEG 2000 25.9 - from the file “JPEG2000.8bi”
Kurtosis 25.9 - from the file “statistics.8ba”
Lens Blur 25.9 - from the file “Lens Blur.8bf”
Lens Correction 25.9 - from the file “Lens Correction.8bf”
Lens Flare 25.9 - from the file “Standard MultiPlugin.8bf”
Liquify 25.9 - from the file “Liquify.8bf”
Matlab Operation 25.9 - from the file “ChannelPort.8bf”
Maximum 25.9 - from the file “statistics.8ba”
Mean 25.9 - from the file “statistics.8ba”
Measurement Core 25.9 - from the file “MeasurementCore.8me”
Median 25.9 - from the file “statistics.8ba”
Mezzotint 25.9 - from the file “Standard MultiPlugin.8bf”
Minimum 25.9 - from the file “statistics.8ba”
MMXCore Routines 25.9 - from the file “MMXCore.8bx”
Mosaic Tiles 25.9 - from the file “Filter Gallery.8bf”
Multiprocessor Support 25.9 - from the file “MultiProcessor Support.8bx”
Neon Glow 25.9 - from the file “Filter Gallery.8bf”
Note Paper 25.9 - from the file “Filter Gallery.8bf”
NTSC Colors 25.9 - from the file “NTSC Colors.8bf”
Ocean Ripple 25.9 - from the file “Filter Gallery.8bf”
OpenEXR 25.9 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 25.9 - from the file “Filter Gallery.8bf”
Palette Knife 25.9 - from the file “Filter Gallery.8bf”
Parametric Filter NO VERSION - from the file “MaterialFilter.8bf”
Patchwork 25.9 - from the file “Filter Gallery.8bf”
Paths to Illustrator 25.9 - from the file “Standard MultiPlugin.8bf”
PCX 25.9 - from the file “PCX.8bi”
Photocopy 25.9 - from the file “Filter Gallery.8bf”
Picture Package Filter 25.9 - from the file “ChannelPort.8bf”
Pinch 25.9 - from the file “Standard MultiPlugin.8bf”
Pixar 25.9 - from the file “Pixar.8bi”
Plaster 25.9 - from the file “Filter Gallery.8bf”
Plastic Wrap 25.9 - from the file “Filter Gallery.8bf”
Pointillize 25.9 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 25.9 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 25.9 - from the file “PBM.8bi”
Poster Edges 25.9 - from the file “Filter Gallery.8bf”
Radial Blur 25.9 - from the file “Standard MultiPlugin.8bf”
Radiance 25.9 - from the file “Radiance.8bi”
Range 25.9 - from the file “statistics.8ba”
Render Color Lookup Grid 25.9 - from the file “Export3DLUT.8be”
Reticulation 25.9 - from the file “Filter Gallery.8bf”
Ripple 25.9 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 25.9 - from the file “Filter Gallery.8bf”
Save for Web 25.9 - from the file “Save for Web.8be”
ScriptingSupport 25.9 - from the file “ScriptingSupport.8li”
Shear 25.9 - from the file “Standard MultiPlugin.8bf”
Skewness 25.9 - from the file “statistics.8ba”
Smart Blur 25.9 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 25.9 - from the file “Filter Gallery.8bf”
Solarize 25.9 - from the file “Solarize.8bf”
SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”
Spatter 25.9 - from the file “Filter Gallery.8bf”
Spherize 25.9 - from the file “Standard MultiPlugin.8bf”
Sponge 25.9 - from the file “Filter Gallery.8bf”
Sprayed Strokes 25.9 - from the file “Filter Gallery.8bf”
Stained Glass 25.9 - from the file “Filter Gallery.8bf”
Stamp 25.9 - from the file “Filter Gallery.8bf”
Standard Deviation 25.9 - from the file “statistics.8ba”
Sumi-e 25.9 - from the file “Filter Gallery.8bf”
Summation 25.9 - from the file “statistics.8ba”
Targa 25.9 - from the file “Standard MultiPlugin.8bf”
Texturizer 25.9 - from the file “Filter Gallery.8bf”
Tiles 25.9 - from the file “Standard MultiPlugin.8bf”
Torn Edges 25.9 - from the file “Filter Gallery.8bf”
Twirl 25.9 - from the file “Standard MultiPlugin.8bf”
Underpainting 25.9 - from the file “Filter Gallery.8bf”
Vanishing Point 25.9 - from the file “VanishingPoint.8bf”
Variance 25.9 - from the file “statistics.8ba”
Water Paper 25.9 - from the file “Filter Gallery.8bf”
Watercolor 25.9 - from the file “Filter Gallery.8bf”
Wave 25.9 - from the file “Standard MultiPlugin.8bf”
WIA Support 25.9 - from the file “WIASupport.8li”
Wind 25.9 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 25.9 - from the file “WBMP.8bi”
ZigZag 25.9 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 7.5.0.44 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-7.5.0\"
CmdN: 1.19.30
UAB: 2.18.0-4
Loaded at: 102 ms - launch time impact: 43 ms
ccx-timeline (Prepared) 3.1.12.0 - from the file "Required Folder"
CCX Commenting UXP Webview (Loaded) 30.7.0.0 - from the file "Required Folder"
Loaded at: 5332 ms - launch time impact: 0 ms
CCX Sharesheet UXP (Prepared) 30.8.1.0 - from the file "Required Folder"
Content Credentials (Loaded) 0.42.23.0 - from the file "Required Folder"
Loaded at: 3729 ms - launch time impact: 5 ms
CC Libraries Panel (Prepared) 4.5.225.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_4_5_225\"
CAPTURE: 2.0.41 STOCK: 4.2.2
In app notifications (Loaded) 2.0.11.0 - from the file "Required Folder"
Loaded at: 5333 ms - launch time impact: 0 ms
Parametric Filter (Loaded) 0.1.8.0 - from the file "Required Folder"
Loaded at: 5333 ms - launch time impact: 1 ms
Photoshop Adjustments Panel (Loaded) 2.2.3.0 - from the file "Required Folder"
Loaded at: 5334 ms - launch time impact: 1 ms
Photoshop UXP Export-As (Prepared) 5.8.38.0 - from the file "Required Folder"
Photoshop In App Messaging (Loaded) 4.4.12.0 - from the file "Required Folder"
Loaded at: 5334 ms - launch time impact: 0 ms
Information Alert (Prepared) 0.5.0.0 - from the file "Required Folder"
Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"
Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"
IC popup message (Loaded) 1.0.0.0
Loaded at: 3730 ms - launch time impact: 0 ms
Multilayer Protection (Loaded) 1.0.0.0
Loaded at: 3731 ms - launch time impact: 0 ms
Discover Panel (Loaded) 2403.95.0.11 - from the file "Required Folder"
Loaded at: 5336 ms - launch time impact: 6 ms
Neural Filters (Registered) 1.15.0.100 - from the file "Required Folder"
Scan time: 0 ms - entries: 31

Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_5_225\index.html”
com.adobe.stock.panel.licensing-embedded 4.0.35 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_5_225\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_5_225\extensions\capture\capture.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2024\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_4_5_225\manager.html”

Installed TWAIN devices: NONE

Participating Frequently
May 24, 2024

everyone are having this problem now, I guess we just have to wait

Participant
May 24, 2024

Ok, we are not the only ones experincing the issue, we troubleshoot everything same results, are we at the mercy of adobe or has someone already made it work? Seems like most posts are from within the last hour.

Participant
May 23, 2024

Having the same issue after updating

Participant
May 23, 2024

Have been using generative fill just fine for a past couple of days but suddenly it just stopped working and now its just giving me the "Something went wrong please try again" Error. 
Im on my latest update

Participant
May 24, 2024

Same issue here. Updated to latest version.

NB, colourmanagement
Community Expert
Community Expert
May 30, 2024

Perhaps try a thorough reset of Photoshop preferences?

(read this entire post before acting please)

Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

If they become corrupt then various issues can occur.

 

Here’s some info on how to do that:

https://helpx.adobe.com/photoshop/using/preferences.html

Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

https://helpx.adobe.com/photoshop/using/preferences.html#Manually

 

Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

  1. Quit Photoshop.

  2. Navigate to Photoshop's Preferences folder.
    macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
    Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

     
    Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
  3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

  4. Open Photoshop.

     New preferences files will be created in their original location.

 

 

Note re macOS: The user Library folder is hidden by default.

To access files in the hidden user Library folder, see here for how to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

 

Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Learn how to access and modify Photoshop preferences and customise per your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html

 

And here’s an earlier forum discussion as an aid to understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

 

You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

 

 

Before you reset your preferences

in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


  [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

  Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

  https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

  In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

  Library will now appear in the list - below the current user's “home” directory. ]

 

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

 

 

Note for those on macOS:

Preference preservation is affected by macOS permissions,

you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

 

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Still hanging? 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

Do you still have problems?

 

 

 

It may even be time to reinstall Photoshop.

 

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

 

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

 

I hope this helps

neil barstow, colourmanagement net  - adobe forum volunteer - co-author: 'getting colour right'

google me "neil barstow colourmanagement" for lots of free articles on colour management

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Participant
May 23, 2024

I have the same error. 

Participant
May 23, 2024

This may be a global issue. Everyone in my company on Photoshop experiencing this.

Participant
May 23, 2024

It must be, nobody in my workplace can access it either

 

Participant
May 23, 2024

Maybe they're trying to show us just how much we've come to rely on this tool in a very short amount of time.


Kim Leary (she/her)

Marketing & Communications Manager

Homeward Pet Adoption Center

(personal information redacted)