GIF saving problem

[Aurélie67]

Hello ! I try to make a gif. When it's in my timeline, everything works perfectly. But when I save it, it looks like this: the first image is the good one, but then all the others are just white frame while it should be the rest of my pictures completing the gif... I don't understand why. Could someone help me? 

[c.pfaffenbichler]

»I try to make a gif.«

How exactly do you do this? 

Could you please post a screenshot with the pertinent Panels (Toolbar, Layers, Timeline, Options Bar, …) visible? 

Also one with the Sace for Web dialog. 

[Aurélie67]

Hello ! I don't know how to change in english, hope you will recognize everything...

[c.pfaffenbichler]

Could you also post the resulting gif please? 

[Aurélie67]

This is what I get

[c.pfaffenbichler]

Thanks. 

Have you tried trashing the file »Adobe Save for Web 13.0 Prefs« from the user Preferences yet? 

What have you done for trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

[davescm]

Try reducing your image to its size to be exported using Image > Image Size, then export (rather than % resize in the save for web dialogue. (Remember to step back in history panel after exporting the gif to get your full image size back.)

Dave