HOW TO CONTACT ADOBE?

Forum|Forum|4 years ago
July 1, 2021
3 replies
2036 views

HOW DO I CONTACT ADOBE CONTACT SERVICE BECAUSE I WANT TO CANCEL MY PLAN BUT I CAN'T PAY THE CANCELATION FEE SOO HOW DO I CONTACT THEM BECAUSE IT SEEM FOR ME THAT THEY DON'T WANT TO HELP THEIR COSTUMER FOR THEIR PROBLEME.

SO PLEASE HELP ME

THANK YOU

How to

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Correct answer Ged_Traynor

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A

Amanda22123710cwz5

Participant

I am extremley disappointed with how this company is run. I have called adobe so many times and requested to cancel my subscription, because I do not use this website anymore! However the best I was given is a 3 month no payment and then I was told it would be cancelled. Yet again I have been charged and have to wait another 11 months unless I want to pay $70 in cancelation fees. Its impossible!!!

T

Test Screen Name

Legend

Amanda, it certainly seems you were not given good advice from Adobe. When you ask to cancel, they will sometimes offer 3 free months as an offer to help you stay. This is then followed by a new year's commitment (a good deal for 3 free months if you use it). If you actually want to cancel you must REFUSE the free offer and INSIST on cancelling and PAY the cancellation fee. Adobe set the fee at just a half of what you've committed to pay. If you cancel in the last month there is no fee. It is always cheaper to cancel than to keep paying if you have no use for the subscription.