How to install Photoshop CC 2017 ?

Forum|Forum|7 years ago
December 26, 2018
4 replies
10475 views

I signed up and paid for Adobe Creative Cloud.

I had installation issues, so I downloaded Photoshop CC 2017 (I am on Windows 8.1), but still have issues (often get errors P206 and P207, installation takes forever, message about connection or clock settings).

I checked the hosts file, and the root certificate, and found no issues there.

I tested my connection to the Adobe activation servers, using the link "https://lm.licenses.adobe.com/vact/ping", and got the correct response "pong" (after clearing browser data).

Please help me to install and activate Photoshop CC.

Shaun

Moderator: Moved from Adobe Creative Cloud to Photoshop

This topic has been closed for replies.

L

LinksysVelopSetup

Participant

I also had installation issue and I was about to post a new thread in this forum. But found the answer here.

I downloaded the file from direct link.

Disabled the anti-virus on my computer (quick heal)

And re-run the installtion. That worked for me.

So I think my issue was with Anti-virus.

Trevor.Dennis

Community Expert

Windows 8.1 was a bit of a bugger installing the CC apps. We were continuously advising folk to restart their computers, and open the Desktop Application Manager as Administrator (by right clicking). The desktop app has been updated a few times since then though.

If it has failed once, and continuous to be problematic, I'd be inclined to run the cleaner tool, then proceed using the above advice.

https://helpx.adobe.com/nz/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

It still might be that there are issues with your 8.1 installation, and that is the reason for your issues. I was very relieved when I was able to update to 10, as I found 8.1 caused me a lot of problems.

S

ShooterShaunAuthor

Participant

Thanks Trevor, that cleaning tool seems to have helped with getting the correct response from https://lm.licenses.adobe.com/vact/ping. However, Photoshop CC 2017 again was taking forever to install, so I stopped it. Now I am not getting the correct response from that ping link.

I am a bit scared to use the "Clean all" option in that cleaning tool. Is it safe?